Lalit Chaudhari

Managed end-to-end U.S. export operations from booking shipments through vessel arrival at destination and cargo release. Procured bookings with shipping lines based on customer requirements and anticipated demand, coordinated with suppliers and shipping lines for container tracking and gate-in processes, and collaborated with team members to ensure tasks were accurate and on time. Built automation tools to streamline repetitive tasks, including a solution for Maersk rate updates that runs at frequent intervals and helps enable bookings at the lowest possible price. Ensured SLA compliance through timely processing, communication, and follow-ups.

Handled U.S. export documentation for Zim Shipping Line on behalf of TCS, coordinating with the team and assigning tasks. Supported operational workflow including the correct management of correction mailboxes and important/urgent/escalation emails while maintaining SLA targets. Delivered daily/weekly/monthly status reporting. Performed data analysis and created Power BI dashboards for demand forecasting and operational decision-making. Recognized for improving SLA turnaround time by 30% via an indexing project, and for meeting performance expectations with consistent quality and timeliness.

Worked in freight forwarding with global presence handling sea, air, land, and warehousing logistics. Managed U.S. export documentation up to vessel arrival at destination, worked on customs submissions, S.I. submissions via INTR A or shipping line sites, amendments, and BL release. Handled insurance, COO, vessel certificate, COD, and related documentation. Conducted booking processes for two months, trained new joiners, and maintained SOPs and process documentation by creating folders and tracking standard workflows.