I’m a dynamic, hardworking communications and information studies graduate with strong bilingual skills in French and English. I enjoy working both independently and as part of a team, and I’m comfortable taking initiative while staying reliable, organized, and detail-oriented. Through my experience in hospitality, luxury service, and corporate communications, I’ve developed a strong customer-focused mindset and the ability to adapt quickly to fast-paced environments. I’ve supported media and internal communications work (storytelling, key messages, visuals, and newsletters) as well as high-standards guest service roles, where discretion, professionalism, and consistency were essential.

Lana Clifford

I’m a dynamic, hardworking communications and information studies graduate with strong bilingual skills in French and English. I enjoy working both independently and as part of a team, and I’m comfortable taking initiative while staying reliable, organized, and detail-oriented. Through my experience in hospitality, luxury service, and corporate communications, I’ve developed a strong customer-focused mindset and the ability to adapt quickly to fast-paced environments. I’ve supported media and internal communications work (storytelling, key messages, visuals, and newsletters) as well as high-standards guest service roles, where discretion, professionalism, and consistency were essential.

Available to hire

I’m a dynamic, hardworking communications and information studies graduate with strong bilingual skills in French and English. I enjoy working both independently and as part of a team, and I’m comfortable taking initiative while staying reliable, organized, and detail-oriented.

Through my experience in hospitality, luxury service, and corporate communications, I’ve developed a strong customer-focused mindset and the ability to adapt quickly to fast-paced environments. I’ve supported media and internal communications work (storytelling, key messages, visuals, and newsletters) as well as high-standards guest service roles, where discretion, professionalism, and consistency were essential.

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Language

English
Fluent
French
Fluent

Work Experience

Yacht Stewardess at Queen Aida Yacht / La Na Clifford
January 1, 2026 - September 1, 2026
Provided attentive, discreet guest service onboard a private motor yacht, ensuring professionalism and strong attention to detail. Supported coordination with the interior team to maintain smooth daily operations throughout the owner’s trip.
Motor Yacht Ambassador at La Na Cliffford / Lana Clifford
January 1, 2026 - September 1, 2026
Maintained a pristine, guest-ready presentation of all areas onboard, ensuring cabins, salons, and exterior spaces were spotless. Performed regular inventory checks and restocked interior supplies and guest amenities. Delivered high-end silver service and consistent hospitality standards for VIP owners and guests. Provided attentive, discreet service in a fast-paced luxury environment and managed offshore side operations including crew provisioning and guest support (e.g., flowers, fresh produce, and personal shopping items). Coordinated with the interior team to support smooth day-to-day operations during the owner’s trip.
Motor Yacht Ambassador & Queen Aida Yacht Stewardess at La NaCLifford (Bateau / Yacht employment listed in resume)
January 1, 2026 - September 1, 2026
Maintained a pristine, guest-ready presentation of all areas aboard, ensuring cabins, saloons, and exterior spaces were spotless. Completed regular inventory checks and restocked interior supplies and guest amenities. Delivered high-end silver service and consistent hospitality standards for VIP owners and guests, including a 50m and 110m private motor yacht service environment. Provided attentive, discreet guest service in a fast-paced luxury setting. Managed offshore-side operations and crew provisioning, including procurement of flowers, fresh produce, and personal shopping items for guests while ensuring timely, high-quality delivery. Worked closely with an interior team to support smooth day-to-day operations throughout the owner’s trip.
Motor Yacht Ambassador & Queen Aida Yacht Stewardess at Motor yacht (company not specified)
January 1, 2026 - September 1, 2026
Maintained a pristine presentation of all guest areas, ensuring cabins, salons, and exterior spaces were spotless and guest-ready. Conducted regular inventory checks and restocked interior supplies and guest amenities. Delivered high-end silver service and VIP hospitality standards for owners and guests aboard a 50m and 110m private motor yacht, providing discreet, professional, detail-focused service in a fast-paced luxury environment.
Freelance Catering (Waitress/Awaitress support) at Luxury travel party / yacht-related events
March 1, 2025 - August 1, 2025
Worked as a waiter/waitress in luxury service settings for a premium travel brand event. Served guests and supported kitchen assistance and food preparation, contributing to smooth service under time pressure.
Freelance Catering (Luxury Service) - Waitress
March 1, 2025 - August 1, 2025
Worked as an auxiliary waitress on a luxury travel brand party, serving guests in a fast-paced environment. Supported kitchen assistance and food preparation tasks as needed. Focused on efficient service delivery while maintaining a high level of professionalism with a hospitality mindset.
Freelance Catering (Luxury Service) at Freelance (company not specified)
March 1, 2025 - August 1, 2025
Worked as an awaiting waitress on a yacht for a luxury travel brand party, serving guests and supporting kitchen assistance and food preparation. Focused on smooth service delivery in a fast-paced luxury setting.
Corporate Communications Intern at Heineken Company
September 1, 2024 - February 1, 2025
Supported the development and execution of media plans. Contributed to corporate messaging and digital storytelling, created media assets such as Q&As, key messages, and visuals, and helped organize and update corporate affairs media lists to improve reliability of press release distribution. Reviewed and distributed the internal Heineken newsletter to employees globally.
Team Leader / Cashier & Service Support at Café Ami Amsterdam
September 1, 2024 - February 1, 2025
Opened and closed the café, handled daily cash reconciliation and register balancing. Delivered friendly and efficient customer service in a fast-paced setting and supported smooth operations by assisting colleagues and maintaining a clean, welcoming space.
Team Leader at Café Ami Amsterdam
September 1, 2024 - February 1, 2025
Opened and closed the café, handled daily cash reconciliation and register balancing. Provided friendly, efficient customer service in a fast-paced environment, supported colleagues to ensure smooth operations, and maintained a clean, welcoming space.
Waitress at Fiston Brasserie
July 1, 2024 - August 1, 2024
Provided high-quality dinner and wine service at a French brasserie in the South of France.
Corporate Communications Intern at The Heineken Company
July 1, 2024 - August 1, 2024
Assisted with the development and execution of media plans. Contributed to corporate messaging and storytelling across digital platforms, and supported the creation of media assets such as Q&As, key messages, and visuals. Organized and updated corporate affairs media listings for improved reliability and assisted with sending an internal Heineken newsletter globally by reviewing and distributing content to employees.
Freelance Stewardess (Day work) at Yacht charter support
August 1, 2023 - August 31, 2023
Supported yacht charter preparation, including cleaning and detailed detailing work in Nice.
Freelance Stewardess
August 1, 2023 - August 31, 2023
Performed day work related to yacht charters, including yacht preparation, cleaning, and detailed detailing work in Nice.
Freelance Stewardess at Freelance (company not specified)
August 1, 2023 - February 1, 2024
Supported yacht charter preparation, cleaning, and detailing work in Nice.
Chambermaid at Mouratoglou Hotel & Resort
August 1, 2022 - August 1, 2022
Worked as a chambermaid in a four-star hotel and resort.
Head Waitress & Cleaner at Yammy Korean BBQ
February 1, 2022 - March 1, 2024
Worked as head waitress and cleaner at a Korean BBQ restaurant for two years (part-time during studies in Groningen), supporting service and maintaining cleanliness.
Chambermaid & Restaurant Assistant at Château de la Bégude
August 1, 2021 - August 31, 2021
Worked as chambermaid at a four-star hotel located on a golf course, supporting housekeeping operations.
Chambermaid at Château de la Bégude
August 1, 2021 - August 1, 2021
Worked as a chambermaid for a four-star hotel on a golf course.
Educational Volunteer / English Tutor at Div-erbo Volunteering Program
July 1, 2018 - July 1, 2019
Volunteered for two weeks at ages 15–16, helping Spanish teenagers improve their English through sports, educational games, and daily one-on-one oral language interactions.
Volunteer Educator (English practice) at Diverto Voluntariado (as listed in resume)
July 1, 2018 - July 1, 2019
Volunteered for two weeks at age 15–16, helping Spanish teenagers improve their English through sports, educational games, and daily one-on-one oral language interactions.
Volunteer Educator (English practice) at diverboVolunteer (organization not clearly specified)
July 1, 2018 - July 1, 2019
Volunteered for two weeks at age 15–16 to help Spanish teenagers improve their English through sports, educational games, and daily one-on-one oral language interactions.

Education

Bachelor of Communication and Information Studies at EDUCATION (institution not specified)
January 1, 2021 - January 1, 2024
Bachelor of Communication and Information Studies at University of Groningen
January 1, 2021 - January 1, 2024
Bachelor of Communication and Information Studies at EDUCACTION (Universiteit of Groningen)
January 1, 2021 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Travel & Hospitality, Professional Services, Retail