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Operations & administrative specialist with 5+ years’ experience streamlining business workflows, managing cross-functional logistics, and coordinating high-volume operations across the UK. Proven ability to optimise daily administrative processes, track budgets, maintain systems, and generate KPI reporting to drive performance improvements. Experienced in end-to-end programme logistics, scheduling, and liaison with leadership, HR, logistics providers, warehouse teams, and digital departments. Builds SOPs, supports onboarding and training, and ensures accurate order, inventory, and fulfilment operations while maintaining strong vendor and stakeholder partnerships.…Operations & administrative specialist with 5+ years’ experience streamlining business workflows, managing cross-functional logistics, and coordinating high-volume operations across the UK. Proven ability to optimise daily administrative processes, track budgets, maintain systems, and generate KPI reporting to drive performance improvements. Experienced in end-to-end programme logistics, scheduling, and liaison with leadership, HR, logistics providers, warehouse teams, and digital departments. Builds SOPs, supports onboarding and training, and ensures accurate order, inventory, and fulfilment operations while maintaining strong vendor and stakeholder partnerships.

Latifah Usman

Project Manager, Digital Marketer, eCommerce Developer, +1

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Operations & administrative specialist with 5+ years’ experience streamlining business workflows, managing cross-functional logistics, and coordinating high-volume operations across the UK. Proven ability to optimise daily administrative processes, track budgets, maintain systems, and generate KPI reporting to drive performance improvements. Experienced in end-to-end programme logistics, scheduling, and liaison with leadership, HR, logistics providers, warehouse teams, and digital departments. Builds SOPs, supports onboarding and training, and ensures accurate order, inventory, and fulfilment operations while maintaining strong vendor and stakeholder partnerships.…Operations & administrative specialist with 5+ years’ experience streamlining business workflows, managing cross-functional logistics, and coordinating high-volume operations across the UK. Proven ability to optimise daily administrative processes, track budgets, maintain systems, and generate KPI reporting to drive performance improvements. Experienced in end-to-end programme logistics, scheduling, and liaison with leadership, HR, logistics providers, warehouse teams, and digital departments. Builds SOPs, supports onboarding and training, and ensures accurate order, inventory, and fulfilment operations while maintaining strong vendor and stakeholder partnerships.

Available to hire

Operations & administrative specialist with 5+ years’ experience streamlining business workflows, managing cross-functional logistics, and coordinating high-volume operations across the UK. Proven ability to optimise daily administrative processes, track budgets, maintain systems, and generate KPI reporting to drive performance improvements.

Experienced in end-to-end programme logistics, scheduling, and liaison with leadership, HR, logistics providers, warehouse teams, and digital departments. Builds SOPs, supports onboarding and training, and ensures accurate order, inventory, and fulfilment operations while maintaining strong vendor and stakeholder partnerships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

Operations & Administrative Specialist (co-president & programme lead) at LMV HEMPLOYEES OF AFRICAN DESCENT

August 1, 2023 - June 1, 2026

Managed daily back-end order processing, stock allocation, and logistics workflows; resolved order bottlenecks to reduce system escalations by 90%. Acted as a central liaison between logistics providers, warehouse teams, and digital departments to track shipments and resolve supply-chain delays. Generated monthly KPI reports to track sales velocity, order accuracy, and operational overheads. Created SOPs for administrative and customer service workflows, system troubleshooting, and order management. Facilitated onboarding and technical training for internal teams and third-party vendors.

E-commerce Operations Manager at Parfums Christian Dior

October 1, 2022 - June 1, 2026

Audited and restructured client e-commerce storefront back ends to optimise product listings, inventory mapping, and order fulfilment workflows. Managed client onboarding, contract execution, and in-box management across multiple client accounts. Configured and maintained CRM database records, automated email workflows, and used tracking dashboards to monitor client campaign performance. Reconciled monthly account analytics and budget tracking reports to deliver data insights guiding client strategy.

E-commerce Operations Consultant (Freelance) at The Hustle Secrets

January 1, 2021 - Present

Provided freelance consultancy covering workflow and process optimisation, calendar and inbox management, vendor & stakeholder co-ordination, and order & inventory tracking. Delivered KPI and performance reporting and supported budget tracking and co-ordination. Provided office and systems support including Microsoft Office/Google Workspace, CRM and order management systems, and process mapping tools for logistics and data-led decision making.

Customer Experience Co-ordinator at Loaf

February 1, 2020 - January 1, 2021

Customer Operations Assistant at Finch Services

July 1, 2019 - December 1, 2019

Managed complex customer correspondence and logistics tracking, serving as a primary liaison between warehouse and purchasing teams. Optimised case resolutions, ensuring backlog clearing. Coordinated staff scheduling, roster management, and payroll tracking; followed up on client medical records to ensure staff allocations were corrected.