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I'm a highly collaborative professional with a knack for building genuine relationships. I'm an adaptable and driven team player who brings a unique combination of discipline, resilience, and a solution-oriented mindset to every role. I'm wired to embrace challenges and adapt quickly under pressure, consistently bringing a focused mindset and unwavering dedication to high-performing teams. Key strengths include thriving in fast-paced, ever-evolving remote environments; strong cultural awareness and seamless cross-team communication; strategic task prioritisation to meet critical deadlines; deep understanding of IT systems and technical problem-solving; and a proactive approach to troubleshooting.…I'm a highly collaborative professional with a knack for building genuine relationships. I'm an adaptable and driven team player who brings a unique combination of discipline, resilience, and a solution-oriented mindset to every role. I'm wired to embrace challenges and adapt quickly under pressure, consistently bringing a focused mindset and unwavering dedication to high-performing teams. Key strengths include thriving in fast-paced, ever-evolving remote environments; strong cultural awareness and seamless cross-team communication; strategic task prioritisation to meet critical deadlines; deep understanding of IT systems and technical problem-solving; and a proactive approach to troubleshooting.

Laura Eviluoto

Growth Marketer, Brand Strategist, Marketing Strategist, +4

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I'm a highly collaborative professional with a knack for building genuine relationships. I'm an adaptable and driven team player who brings a unique combination of discipline, resilience, and a solution-oriented mindset to every role. I'm wired to embrace challenges and adapt quickly under pressure, consistently bringing a focused mindset and unwavering dedication to high-performing teams. Key strengths include thriving in fast-paced, ever-evolving remote environments; strong cultural awareness and seamless cross-team communication; strategic task prioritisation to meet critical deadlines; deep understanding of IT systems and technical problem-solving; and a proactive approach to troubleshooting.…I'm a highly collaborative professional with a knack for building genuine relationships. I'm an adaptable and driven team player who brings a unique combination of discipline, resilience, and a solution-oriented mindset to every role. I'm wired to embrace challenges and adapt quickly under pressure, consistently bringing a focused mindset and unwavering dedication to high-performing teams. Key strengths include thriving in fast-paced, ever-evolving remote environments; strong cultural awareness and seamless cross-team communication; strategic task prioritisation to meet critical deadlines; deep understanding of IT systems and technical problem-solving; and a proactive approach to troubleshooting.

Available to hire

I’m a highly collaborative professional with a knack for building genuine relationships. I’m an adaptable and driven team player who brings a unique combination of discipline, resilience, and a solution-oriented mindset to every role.

I’m wired to embrace challenges and adapt quickly under pressure, consistently bringing a focused mindset and unwavering dedication to high-performing teams. Key strengths include thriving in fast-paced, ever-evolving remote environments; strong cultural awareness and seamless cross-team communication; strategic task prioritisation to meet critical deadlines; deep understanding of IT systems and technical problem-solving; and a proactive approach to troubleshooting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Finnish

Fluent

Work Experience

Operations & Marketing Manager at Lokal Agency

September 1, 2025 - Present

Managing both operations and marketing functions at a performance marketing agency, ensuring smooth workflows while driving effective campaigns. Responsibilities include project coordination, client communication, and hands-on management of digital advertising and CRM systems; structuring workflows, onboarding vendors, preparing client reports, and optimizing eta-to-delivery across channels.

Customer Care Specialist at Gigantti Finland

December 20, 2020 - September 30, 2025

Provided customer support for Finland's largest home electronics retailer, handling inquiries, order status, returns, and product information to maintain high customer satisfaction.

Operations Specialist / Customer Care Specialist at Edenred Finland Oy

October 1, 2022 - September 30, 2025

Managed operations for financial services, insurance, and employee benefits solutions. Optimized CRM processes, improved data integrity, supported cross-functional collaboration, and led onboarding and reporting efforts.

Microsoft Dynamics 365 Support Analyst at Microsoft Dynamics 365 Support

December 1, 2023 - September 30, 2025

Resolved technical issues, documented solutions, supported deployments and integrations, and contributed to reducing ticket volume through robust problem-solving.

Junior DevOps Engineer at Psonic Pty Ltd

October 1, 2024 - Present

Joined a cloud/DevOps-focused team delivering low-latency trading and risk management solutions; supported deployments, automation, and integrations for global enterprise clients.

Operations & Marketing Manager at Lokal Agency

September 1, 2025 - Present

Oversee multiple operations and marketing streams, ensuring cohesive cross-functional delivery for remote teams; responsible for client reporting, KPI tracking, and collaboration with engineering and sales.

Operations Manager / Performance Marketing & Marketing Automation at Lokal Agency

September 1, 2025 - Present

Managing both operations and marketing functions, ensuring smooth workflows and driving effective campaigns. Responsibilities include project coordination, client communication, and hands-on management of digital advertising and CRM systems. Develop and maintain workflows, coordinate contractors, oversee budgets, prepare client performance reports, and optimize Google & Meta ad accounts.

Customer Care Specialist at Gigantti Finland

December 1, 2020 - September 30, 2025

Delivered customer support across channels, maintained customer records with data integrity, and supported daily operations. Drove timely ticket resolution, collaborated with management on process improvements, and ensured high customer satisfaction.

Operations Specialist / Customer Care Specialist at Edenred Finland Oy

October 1, 2022 - September 30, 2025

Managed operations across financial services, insurance, and employee benefits solutions. Coordinated deployments, ensured data integrity, and supported cross-functional teams. Built scalable processes, documented workflows, and improved service delivery for client care.

Microsoft Dynamics 365 Support Analyst at Cloud Solutions & ICT Services Providers Australia

December 31, 2023 - September 30, 2025

Resolved technical issues in Dynamics 365, reduced ticket volume through proactive problem-solving, and improved system stability. Engaged with cross-functional teams to diagnose issues, implement fixes, and document solutions. Supported client integrations and data flows across systems.

Group Fitness Instructor / Personal Trainer at QLD Group Fitness

April 1, 2020 - September 30, 2025

Led group fitness sessions and 1:1 training, motivated clients, and supported goal-oriented fitness programs. Maintained client records, tracked progress, and collaborated with clients to adjust plans.

Bar Manager at Longboard Bakery & Bar

December 1, 2019 - September 30, 2025

Oversee bar operations, procurement, staff scheduling, and customer service. Managed budgets, inventory, and supplier relationships while ensuring high-quality service and adherence to safety standards.

Operations & Marketing Manager at Lokah Agency

September 1, 2025 - Present

Managing both operations and marketing functions, ensuring smooth workflows while driving effective campaigns. Responsible for project coordination, client communication, and hands-on management of digital advertising and CRM systems. Oversees contractors and freelancers, budgets, tasks, and deadlines. Prepares client performance reports and tracks key agency metrics. Supports invoicing, proposals, renewals, and resource planning. Manages Meta and Google advertising accounts, delivering performance updates. Acts as a primary contact for clients, delivering reports and recommendations. Builds and maintains funnels, landing pages, email campaigns, and automations. Sets up and manages CRM systems, ensuring data integrity, reporting, and seamless client journeys. Supports deployments and integrations, ensuring data flow across systems. Trains frontline teams and improves first-contact resolution.\n

Customer Care Specialist at Gigantti Finland

December 20, 2020 - September 30, 2025

Provided customer care support at Finland’s largest retailer of home electronics, progressing to additional operations responsibilities. Overseeing procurement, supplier interaction, and team coordination. Communicated clearly with management on operations. Supported team development through coaching and engagement. Assisted in achieving fitness goals and driving B2C sales through communications and marketing initiatives. Managed social media accounts to support marketing strategies and ensured high customer satisfaction through timely and clear communications. Built brand trust by responding effectively to client needs. Supported B2C sales and customer support across multiple channels, ensuring accurate client data while liaising with internal teams to meet client needs.

Bar Manager at QLD Bar

December 1, 2019 - September 30, 2025

Managed daily operations in a client-focused environment, oversaw procurement within budget and deadlines. Maintained clear communication with management on operations. Supported team development through coaching and engagement. Supported clients in achieving fitness goals while promoting the F45 brand through sales, communications, and marketing initiatives. Drove B2C sales and member engagement. Managed social media accounts to support marketing strategies. Ensured high customer satisfaction through timely, clear communications. Built brand trust by responding effectively to client needs.