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I am an enthusiastic self-starter with experience in Customer Relationship Management and Customer support. I excel in providing exceptional service to clients, I am exceptionally skilled in handling challenging tasks while maintaining a calm composure. I am an excellent communicator, a resourceful individual with a resilient character and strong attention to detail.…

Lauretta George Gregory

Social Media Manager, Content Producer, Content Creator, +1

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I am an enthusiastic self-starter with experience in Customer Relationship Management and Customer support. I excel in providing exceptional service to clients, I am exceptionally skilled in handling challenging tasks while maintaining a calm composure. I am an excellent communicator, a resourceful individual with a resilient character and strong attention to detail.…

Available to hire

I am an enthusiastic self-starter with experience in Customer Relationship Management and Customer support. I excel in providing exceptional service to clients, I am exceptionally skilled in handling challenging tasks while maintaining a calm composure. I am an excellent communicator, a resourceful individual with a resilient character and strong attention to detail.

Skills

Branding

Brand Identity

Copywriting

Experience Level

Branding

Expert

Brand Identity

Intermediate

Copywriting

Intermediate

Language

English

Fluent

Igbo

Beginner

English

Fluent

Work Experience

Sales Associate / Customer Service Representative at Beauty Kink

January 1, 2015 - January 1, 2016

Handled 1000+ calls and emails regarding online orders, payments, and product inquiries; assisted walk-in customers with purchases; correctly packed, labeled, and organized over 1,000 online orders for delivery; entered customer data into Excel and maintained stock records to support timely restocking decisions.

Program Officer / Virtual Assistant at GBW Empire Salon

January 1, 2024 - January 1, 2025

Managed daily salon operations including appointment scheduling and staff supervision; developed and implemented strategies to address operational challenges, boosting productivity and profits by 30%; implemented accountability measures and tracked revenue to support profitability; sourced and onboarded new staff; managed inventory and vendor relationships; handled client relations and maintained a positive client experience; managed the salon's Instagram presence and created a content calendar for posting.

Social Media Manager at Afrobodybeats

January 1, 2022 - January 1, 2023

Skillfully managed the Instagram account to push the brand and its services to a global audience, including content creation, post scheduling, and audience engagement (Remote).

Social Media Manager at Catalyst Print Services

January 1, 2022 - December 31, 2022

Efficiently managed all social media accounts to promote the brand’s online presence, showcase services to prospective clients, and communicate with clients to maintain strong relationships (Remote).

Volunteer Nurse at Ibom Specialist Hospital

January 1, 2022 - December 31, 2022

Actively collaborated with a team of nurses to care for patients in the inpatient department, facilitating recovery and improving prognosis.

Program Operations, Content & Administrative Support at CampusLabs Nigeria

January 1, 2024 - January 1, 2025

Supported program planning and execution by developing and managing content strategies aligned with CampusLabs’ objectives for undergraduate entrepreneurs; coordinated and maintained weekly content schedules and digital communications to enhance program visibility and participant engagement; managed and updated the program database; conducted targeted research to address skill development and career readiness; provided administrative and operational support across programs; organized digital assets and content calendars; reviewed and optimized content and communication processes; collaborated with internal teams to align content, data management, and operations with program goals.

Volunteer Operations & Content Support at SESEWA

January 1, 2024 - January 1, 2025

Designed, planned, and executed training to empower and upskill undergraduates; organized workshops, webinars, and conferences to promote employment readiness; wrote engaging content and emails; entered and managed large volumes of data with a focus on accuracy and efficiency; verified and cross-checked data to ensure integrity; organized and updated client databases for easy retrieval and analysis.