I’m a Law graduate and operations/business support professional with 5+ years of experience managing high-volume customer cases, coordinating workflows, and ensuring quality through careful documentation and follow-ups. I’ve worked across warranty/returns case handling, customer service, and operational team support, where I’m known for accuracy, clear communication, and improving resolution speed and KPI performance.…

Lawrence Iloabuchi Attah

I’m a Law graduate and operations/business support professional with 5+ years of experience managing high-volume customer cases, coordinating workflows, and ensuring quality through careful documentation and follow-ups. I’ve worked across warranty/returns case handling, customer service, and operational team support, where I’m known for accuracy, clear communication, and improving resolution speed and KPI performance.…

Available to hire

I’m a Law graduate and operations/business support professional with 5+ years of experience managing high-volume customer cases, coordinating workflows, and ensuring quality through careful documentation and follow-ups. I’ve worked across warranty/returns case handling, customer service, and operational team support, where I’m known for accuracy, clear communication, and improving resolution speed and KPI performance.

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Skills

Experience Level

Language

English
Fluent
Estonian
Beginner

Work Experience

Legal Specialist / Regulatory Compliance at KontorVA OÜ
March 1, 2025 - August 1, 2025
Monitored and supported compliance with GDPR, the Digital Services Act (DSA), EU AI Act, and other EU technology regulations. Drafted, reviewed, and negotiated software development agreements, SaaS agreements, NDAs, client/vendor contracts, and SLAs. Conducted legal and regulatory research and prepared summaries and actionable insights for business and technical teams, including advising engineering teams on privacy-by-design considerations. Supported compliance documentation, regulatory reporting requirements, and cross-functional identification of regulatory considerations for product development.
Legal Intern at KontorVA OÜ
January 1, 2025 - March 1, 2025
Assisted in drafting, reviewing, and analyzing legal documents, including contracts and agreements. Conducted regulatory research on tech laws and provided summaries and actionable insights. Assisted in documentation for regulatory filings and internal compliance reports.
Vice Chairman at Association of Ndi Igbo in Estonia (ANE)
July 1, 2023 - Present
Spearheaded cultural and community initiatives, strengthening engagement among diaspora members and fostering collaboration with local Estonian organizations. Led events, advocacy programs, and strategic partnerships to promote Igbo heritage and cross-cultural understanding. Provided leadership in organizational planning and governance to ensure effective representation of community interests at national and international forums.
Warranty & C2B Case Handler at Swappie
February 1, 2023 - March 1, 2025
Managed 100+ warranty and return cases weekly while maintaining about 95% quality and customer satisfaction performance. Investigated customer and customer-to-business (C2B) issues, reviewed case information, and coordinated resolutions aligned with company processes. Liaised with logistics, product, and operational teams to resolve complex cases, improving resolution time and KPI performance by around 20%. Produced professional written communications, ensured accurate case documentation, used Excel/Slack/Notion and internal systems for tracking and reporting, and collaborated with team leadership to support continuous process improvement in a high-volume environment.
Senior Production Specialist at Swappie
September 1, 2022 - February 1, 2023
Supported day-to-day coordination and supervision of a six-person operational team for device repair and reusable part processing. Coordinated workflow priorities and supported team members in meeting productivity and quality targets. Maintained 100% productivity and 97% quality for more than three consecutive months by adhering to operational standards and strong attention to detail. Collaborated with leadership and other departments to identify workflow challenges and implement practical solutions, while supporting knowledge sharing and continuous improvement initiatives.
Production Specialist at Eippa WSOperation OÜ (Swappie)
May 1, 2022 - September 1, 2022
Maintained 98%+ quality in mobile device refurbishment and collaborated on production bottlenecks. Diagnosed and repaired complex hardware issues, supporting sustainability goals.
Machine Operator at Pala Petfoods OÜ
September 1, 2021 - December 1, 2021
Maintained continuous production flow through machine monitoring and adjustments. Reduced waste via precise calibration and quality control checks. Achieved zero safety incidents by adhering strictly to OHS protocols.
Customer Service Agent at AB InBev (Intafact Beverages Ltd.)
March 1, 2018 - September 1, 2019
Responded to customer inquiries and resolved complaints with professional, customer-focused communication. Monitored recurring product issues and customer trends and escalated findings to management. Scheduled customer appointments and maintained service records using an internal CRM system, ensuring accurate customer information and case documentation. Collaborated with internal teams for timely resolution of customer concerns.

Education

Bachelor's Degree in Law at Tallinn University, Estonia
August 30, 2021 - June 18, 2025
Financial Analysis Using Excel at Basel Institute on Governance (Online Institution)
March 1, 2025 - March 24, 2026
Operational Analysis of Suspicious Transaction Reports at Basel Institute on Governance (Online Institution)
March 1, 2025 - March 24, 2026

Qualifications

Financial Analysis Using Excel (Basel Institute on Governance)
March 1, 2025 - September 18, 2026
Operational Analysis of Suspicious Transaction Reports (Basel Institute on Governance)
March 1, 2025 - September 18, 2026

Industry Experience

Financial Services, Professional Services, Government, Other, Non-Profit Organization, Software & Internet, Travel & Hospitality, Retail, Manufacturing, Consumer Goods

Skills

Experience Level