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I'm Lawrence Kinuthia, a results-driven customer service and marketing professional with 5 years of progressive experience in guest relations, client communication, and digital engagement within the hospitality and retail sectors. I thrive on turning data into actionable insights, leveraging CRM systems and social media to boost engagement and retention, and delivering exceptional service that drives loyalty. I excel at optimizing workflows, resolving complex issues, and leading teams to exceed expectations. I enjoy crafting compelling content and campaigns, collaborating across departments, and using data-driven strategies to improve customer experiences and business outcomes.…I'm Lawrence Kinuthia, a results-driven customer service and marketing professional with 5 years of progressive experience in guest relations, client communication, and digital engagement within the hospitality and retail sectors. I thrive on turning data into actionable insights, leveraging CRM systems and social media to boost engagement and retention, and delivering exceptional service that drives loyalty. I excel at optimizing workflows, resolving complex issues, and leading teams to exceed expectations. I enjoy crafting compelling content and campaigns, collaborating across departments, and using data-driven strategies to improve customer experiences and business outcomes.

Lawrence Kinuthia

Social Media Manager, Content Creator, Marketing Strategist, +2

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I'm Lawrence Kinuthia, a results-driven customer service and marketing professional with 5 years of progressive experience in guest relations, client communication, and digital engagement within the hospitality and retail sectors. I thrive on turning data into actionable insights, leveraging CRM systems and social media to boost engagement and retention, and delivering exceptional service that drives loyalty. I excel at optimizing workflows, resolving complex issues, and leading teams to exceed expectations. I enjoy crafting compelling content and campaigns, collaborating across departments, and using data-driven strategies to improve customer experiences and business outcomes.…I'm Lawrence Kinuthia, a results-driven customer service and marketing professional with 5 years of progressive experience in guest relations, client communication, and digital engagement within the hospitality and retail sectors. I thrive on turning data into actionable insights, leveraging CRM systems and social media to boost engagement and retention, and delivering exceptional service that drives loyalty. I excel at optimizing workflows, resolving complex issues, and leading teams to exceed expectations. I enjoy crafting compelling content and campaigns, collaborating across departments, and using data-driven strategies to improve customer experiences and business outcomes.

Available to hire

I’m Lawrence Kinuthia, a results-driven customer service and marketing professional with 5 years of progressive experience in guest relations, client communication, and digital engagement within the hospitality and retail sectors. I thrive on turning data into actionable insights, leveraging CRM systems and social media to boost engagement and retention, and delivering exceptional service that drives loyalty.

I excel at optimizing workflows, resolving complex issues, and leading teams to exceed expectations. I enjoy crafting compelling content and campaigns, collaborating across departments, and using data-driven strategies to improve customer experiences and business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Work Experience

Guest Relations Officer at Stock Creations Enterprises Limited

April 1, 2022 - December 1, 2024

Delivered high-quality customer service, consistently exceeding satisfaction benchmarks and improving guest retention rates. Resolved customer inquiries and complaints with a 95% resolution rate, increasing guest loyalty and positive feedback. Trained and supervised staff in VIP client service delivery, resulting in a 20% improvement in team performance and service standards.

Marketing Coordinator at Stock Creations Enterprises Limited

April 1, 2021 - March 1, 2022

Developed and implemented engagement strategies that increased customer satisfaction by 12% through targeted campaigns and personalized outreach. Reduced customer churn by 15% through data-driven insights and proactive retention initiatives. Improved response times by 20% by introducing streamlined tracking and workflow mechanisms.

Corporate Sales Executive at Institute of Advanced Technology

April 1, 2019 - March 1, 2020

Achieved and exceeded quarterly B2B sales targets through effective client acquisition and relationship management. Strengthened client relationships, resulting in a 10% increase in repeat business. Led marketing and lead generation initiatives, expanding the client base and enhancing brand visibility. Conducted product knowledge training sessions to improve team competency and sales performance.