I'm a reliable virtual assistant with 4+ years of experience in customer support and research analysis, delivering efficient chat and email support for high-volume accounts. I also edit photos and create Canva-based graphics, layouts, and marketing materials for branding consistency. I strive to respond promptly, stay organized, and maintain a friendly, professional tone in every interaction, helping teams move faster and keep clients satisfied.

Lea Roneth Mateo

I'm a reliable virtual assistant with 4+ years of experience in customer support and research analysis, delivering efficient chat and email support for high-volume accounts. I also edit photos and create Canva-based graphics, layouts, and marketing materials for branding consistency. I strive to respond promptly, stay organized, and maintain a friendly, professional tone in every interaction, helping teams move faster and keep clients satisfied.

Available to hire

I’m a reliable virtual assistant with 4+ years of experience in customer support and research analysis, delivering efficient chat and email support for high-volume accounts. I also edit photos and create Canva-based graphics, layouts, and marketing materials for branding consistency.

I strive to respond promptly, stay organized, and maintain a friendly, professional tone in every interaction, helping teams move faster and keep clients satisfied.

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Skills

Experience Level

Expert

Work Experience

Canva Editing & Layout Design at Canva Philippines Inc.
January 1, 2021 - January 1, 2022
Created visually appealing graphics, social media posts, presentations, and marketing materials with consistent branding. Managed customer inquiries and bookings; prepared quotations and packages; shooting and editing photos for events and promotions.
Chat and Email Support at Alorica Philippines Inc.
January 1, 2021 - January 1, 2022
Responded to customer inquiries via live chat and email for high-volume accounts; provided timely resolutions; maintained high levels of professionalism and empathy in all interactions.

Education

Bachelor of Business Administration, major in Financial Management at Divine Word College of San Jose
January 1, 2012 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services