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Hi, I’m Abdalla Leacin. I have a diverse background in digital content creation, customer service, and operational management. I’m fluent in Romanian and English (native and advanced), with Russian at an intermediate level, and I enjoy turning ideas into engaging content while keeping processes smooth and customer-focused. In my current role in Customer Service (Sales & Customer Care) since the beginning 2025, I’ve helped increase sales through opportunity identification and effective problem-solving. I also work on freelance content creation, video editing, and design, leveraging tools like Adobe Photoshop, Premiere Pro, After Effects, DaVinci Resolve, Blender, Canva, and more.…Hi, I’m Abdalla Leacin. I have a diverse background in digital content creation, customer service, and operational management. I’m fluent in Romanian and English (native and advanced), with Russian at an intermediate level, and I enjoy turning ideas into engaging content while keeping processes smooth and customer-focused. In my current role in Customer Service (Sales & Customer Care) since the beginning 2025, I’ve helped increase sales through opportunity identification and effective problem-solving. I also work on freelance content creation, video editing, and design, leveraging tools like Adobe Photoshop, Premiere Pro, After Effects, DaVinci Resolve, Blender, Canva, and more.

Abdalla Leacin

Content Creator, Graphic Designer, Photographer, +1

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Hi, I’m Abdalla Leacin. I have a diverse background in digital content creation, customer service, and operational management. I’m fluent in Romanian and English (native and advanced), with Russian at an intermediate level, and I enjoy turning ideas into engaging content while keeping processes smooth and customer-focused. In my current role in Customer Service (Sales & Customer Care) since the beginning 2025, I’ve helped increase sales through opportunity identification and effective problem-solving. I also work on freelance content creation, video editing, and design, leveraging tools like Adobe Photoshop, Premiere Pro, After Effects, DaVinci Resolve, Blender, Canva, and more.…Hi, I’m Abdalla Leacin. I have a diverse background in digital content creation, customer service, and operational management. I’m fluent in Romanian and English (native and advanced), with Russian at an intermediate level, and I enjoy turning ideas into engaging content while keeping processes smooth and customer-focused. In my current role in Customer Service (Sales & Customer Care) since the beginning 2025, I’ve helped increase sales through opportunity identification and effective problem-solving. I also work on freelance content creation, video editing, and design, leveraging tools like Adobe Photoshop, Premiere Pro, After Effects, DaVinci Resolve, Blender, Canva, and more.

Available to hire

Hi, I’m Abdalla Leacin. I have a diverse background in digital content creation, customer service, and operational management. I’m fluent in Romanian and English (native and advanced), with Russian at an intermediate level, and I enjoy turning ideas into engaging content while keeping processes smooth and customer-focused.

In my current role in Customer Service (Sales & Customer Care) since the beginning 2025, I’ve helped increase sales through opportunity identification and effective problem-solving. I also work on freelance content creation, video editing, and design, leveraging tools like Adobe Photoshop, Premiere Pro, After Effects, DaVinci Resolve, Blender, Canva, and more.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Romanian, Moldavian, Moldovan

Fluent

Russian

Intermediate

Work Experience

Customer Service (Sales & Customer Care)

January 1, 2018 - Present

Increased sales through opportunity identification and conversion. Proficient in internal applications (ACSS, Workhub, Slack) and various research tools. Manage de-escalation of intense situations and provide the required support to customers. Proficient in internal applications (ACSS, Work hub, Slack) and various research tools. Detailed email correspondence, such as sending invoices and account balances in PDF format, notifications regarding account status, and proposing easier/automated payment methods. Resolve invoice delivery issues via CMD, assist in case of disputes, and apply automatic credits (SAP) or issue credits upon customer request. Professional, polite communication to resolve difficulties faced by customers.

Customer Service (First Party Collector)

July 1, 2025 - October 1, 2025

First party debt collection agent, responsible for recovering past due invoices directly from customers. Computer systems/platforms used include TCN, SAP, Salesforce, Microsoft Outlook, Excel, Zoom, and Bill Trust. Assisting customers with online payments through Easy Pay or FPL5N (SAP). Resolving issues related to invoice delivery addresses via CMD, assisting in disputes, and applying automatic credits (SAP) or issuing credits upon customer request. Detailed email correspondence, such as sending invoices/account balances in PDF format, or notifications regarding account status. Suggesting easier/ automated methods for invoice payment.