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Hi, I’m Erika Ledesma. I have a background in Economics and Business Administration and am fluent in Spanish, with strong proficiency in English, Italian, and Portuguese. I have experience in administrative support, customer-facing roles, and using digital tools like Microsoft Office and Canva. I’m seeking a remote Onboarding/Customer Support role where I can leverage over 3 years in service-oriented positions, my organizational skills, and my ability to work in multicultural environments to ensure a smooth and guided customer journey.…Hi, I’m Erika Ledesma. I have a background in Economics and Business Administration and am fluent in Spanish, with strong proficiency in English, Italian, and Portuguese. I have experience in administrative support, customer-facing roles, and using digital tools like Microsoft Office and Canva. I’m seeking a remote Onboarding/Customer Support role where I can leverage over 3 years in service-oriented positions, my organizational skills, and my ability to work in multicultural environments to ensure a smooth and guided customer journey.

ERIKA LEDESMA

Content Creator, Copywriter, Graphic Designer, +4

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Hi, I’m Erika Ledesma. I have a background in Economics and Business Administration and am fluent in Spanish, with strong proficiency in English, Italian, and Portuguese. I have experience in administrative support, customer-facing roles, and using digital tools like Microsoft Office and Canva. I’m seeking a remote Onboarding/Customer Support role where I can leverage over 3 years in service-oriented positions, my organizational skills, and my ability to work in multicultural environments to ensure a smooth and guided customer journey.…Hi, I’m Erika Ledesma. I have a background in Economics and Business Administration and am fluent in Spanish, with strong proficiency in English, Italian, and Portuguese. I have experience in administrative support, customer-facing roles, and using digital tools like Microsoft Office and Canva. I’m seeking a remote Onboarding/Customer Support role where I can leverage over 3 years in service-oriented positions, my organizational skills, and my ability to work in multicultural environments to ensure a smooth and guided customer journey.

Available to hire

Hi, I’m Erika Ledesma. I have a background in Economics and Business Administration and am fluent in Spanish, with strong proficiency in English, Italian, and Portuguese. I have experience in administrative support, customer-facing roles, and using digital tools like Microsoft Office and Canva.

I’m seeking a remote Onboarding/Customer Support role where I can leverage over 3 years in service-oriented positions, my organizational skills, and my ability to work in multicultural environments to ensure a smooth and guided customer journey.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Italian

Intermediate

Portuguese

Intermediate

Work Experience

Police Officer at Ministerio de Seguridad de la Provincia de Buenos Aires

May 1, 2022 - Present

Maintain public safety and enforce local regulations; demonstrated strong communication and conflict-resolution skills; prepared incident reports and documentation using digital tools; collaborated with multidisciplinary teams to coordinate responses in dynamic, high-pressure environments; supported and informed citizens during critical incidents, contributing to a 10% reduction in repeat complaints in the assigned district.

Buffet Waitress at Local Buffet / Restaurant

December 1, 2022 - May 1, 2023

Provided customer service to a high volume of guests, ensuring prompt and courteous attention to customer needs. Coordinated with kitchen and service teams to deliver orders accurately and on time. Managed payments and basic cash-handling tasks with attention to detail. Contributed to faster table turnover, helping increase peak-hours service capacity by approximately 15%.

Babysitter at Private Families

December 1, 2021 - May 1, 2022

Provided reliable childcare, ensuring safety, wellbeing, and punctual daily routines. Maintained open communication with parents regarding children’s activities and needs. Organized educational and recreational activities to support children’s development.

Saleswoman at Modas Leonel

January 1, 2017 - December 1, 2017

Assisted customers in selecting products, providing personalized service to improve the buying experience. Maintained product displays and ensured stock was organized and accessible. Handled basic administrative tasks such as managing receipts and updating simple records. Helped increase monthly store sales by approximately 8–10% through attentive customer service and upselling complementary items.

Buffet Waitress at [Local Buffet / Restaurant]

December 1, 2022 - May 1, 2023