I am a recent Comparative Literature graduate and current Master’s student with over five years of experience in customer-facing and fast-paced environments. I am passionate about digital communication, social media, and audience engagement. I am skilled in content coordination, community interaction, and adapting communication to different audiences through professional and academic experience. I am creative, adaptable, and highly organised, with a strong interest in social media trends, brand storytelling, and creating engaging online experiences in an international environment.

Leija Ruotsalainen

I am a recent Comparative Literature graduate and current Master’s student with over five years of experience in customer-facing and fast-paced environments. I am passionate about digital communication, social media, and audience engagement. I am skilled in content coordination, community interaction, and adapting communication to different audiences through professional and academic experience. I am creative, adaptable, and highly organised, with a strong interest in social media trends, brand storytelling, and creating engaging online experiences in an international environment.

Available to hire

I am a recent Comparative Literature graduate and current Master’s student with over five years of experience in customer-facing and fast-paced environments. I am passionate about digital communication, social media, and audience engagement.

I am skilled in content coordination, community interaction, and adapting communication to different audiences through professional and academic experience. I am creative, adaptable, and highly organised, with a strong interest in social media trends, brand storytelling, and creating engaging online experiences in an international environment.

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Experience Level

Intermediate

Language

Swedish
Fluent
Finnish
Fluent
English
Fluent
French
Beginner

Work Experience

Coffee Shop Supervisor at Bakers and Baristas
January 1, 2026 - Present
Lead daily operations, coordinating team activities to ensure efficiency and high service standards; manage cash handling and end-of-day reporting; handle customer queries and resolve issues professionally; oversee in-store and online order systems, ensuring accuracy across multiple platforms; train and support team members, contributing to a positive and productive work environment.
Project Manager at Sustainergies
August 1, 2025 - December 31, 2025
Co-led the planning and delivery of a non-profit sustainability programme for a cohort of students; managed marketing and recruitment, promoting the programme and selecting participants; coordinated events, workshops, and company collaborations; acted as the key point of contact between students and partner organisations; facilitated workshops and supported team engagement; managed administrative tasks including scheduling, communication, and reporting.
Waitress & Bar Personnel at Harriets
September 1, 2022 - August 31, 2025
Service Manager; delivered high-quality customer service in a fast-paced restaurant environment; developed strong communication skills through daily interaction with diverse customers; assisted in creating and promoting signature cocktails, contributing to customer engagement.
Receptionist at First Hotel Dragonen
June 1, 2023 - August 31, 2025
Managed front desk operations, including check-in/out and guest services; responded to customer inquiries via phone, email, and in person; maintained accurate booking and customer data using multiple systems; ensured a professional and welcoming environment for all guests.
Substitute Teacher at Humly
September 1, 2022 - August 31, 2025
Delivered lessons and supported students across a range of subjects; adapted communication style to suit different age groups and learning needs; assisted with classroom organisation.

Education

Master of Arts in English at University of Derby, Derby, England
September 1, 2026 - May 13, 2026
Bachelor of Arts: Comparative Literature at Umeå Universitet, Umeå, Sweden
September 1, 2022 - June 1, 2025
Exchange Semester at Keele University
January 11, 2030 - May 13, 2026

Qualifications

Grocery Store Responsible Alcohol Service
January 11, 2030 - May 13, 2026
Introduction to Food Hygiene
January 11, 2030 - May 13, 2026
Basic Course in Wine Knowledge
January 11, 2030 - May 13, 2026

Industry Experience

Education, Media & Entertainment, Professional Services, Retail, Travel & Hospitality