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I'm a seasoned Operations and Media Operations Specialist with over 25 years supporting live broadcast environments, media operations, and customer-facing technical roles. I excel at rapid issue resolution, maintaining broadcast reliability, and supporting server-based playout and multi-platform content delivery. My background spans IT support, Active Directory administration, audio/visual systems, and cross-functional collaboration across broadcast, e-commerce, and enterprise settings. I value training, documentation, and process improvements that boost efficiency and data integrity while keeping audiences and stakeholders satisfied.…I'm a seasoned Operations and Media Operations Specialist with over 25 years supporting live broadcast environments, media operations, and customer-facing technical roles. I excel at rapid issue resolution, maintaining broadcast reliability, and supporting server-based playout and multi-platform content delivery. My background spans IT support, Active Directory administration, audio/visual systems, and cross-functional collaboration across broadcast, e-commerce, and enterprise settings. I value training, documentation, and process improvements that boost efficiency and data integrity while keeping audiences and stakeholders satisfied.

William Lemoyce Tiller

Videographer, Video Editor, Cinematographer, +2

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I'm a seasoned Operations and Media Operations Specialist with over 25 years supporting live broadcast environments, media operations, and customer-facing technical roles. I excel at rapid issue resolution, maintaining broadcast reliability, and supporting server-based playout and multi-platform content delivery. My background spans IT support, Active Directory administration, audio/visual systems, and cross-functional collaboration across broadcast, e-commerce, and enterprise settings. I value training, documentation, and process improvements that boost efficiency and data integrity while keeping audiences and stakeholders satisfied.…I'm a seasoned Operations and Media Operations Specialist with over 25 years supporting live broadcast environments, media operations, and customer-facing technical roles. I excel at rapid issue resolution, maintaining broadcast reliability, and supporting server-based playout and multi-platform content delivery. My background spans IT support, Active Directory administration, audio/visual systems, and cross-functional collaboration across broadcast, e-commerce, and enterprise settings. I value training, documentation, and process improvements that boost efficiency and data integrity while keeping audiences and stakeholders satisfied.

Available to hire

I’m a seasoned Operations and Media Operations Specialist with over 25 years supporting live broadcast environments, media operations, and customer-facing technical roles. I excel at rapid issue resolution, maintaining broadcast reliability, and supporting server-based playout and multi-platform content delivery.

My background spans IT support, Active Directory administration, audio/visual systems, and cross-functional collaboration across broadcast, e-commerce, and enterprise settings. I value training, documentation, and process improvements that boost efficiency and data integrity while keeping audiences and stakeholders satisfied.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Videographer/Video Editor at KelbyOne

March 1, 2026 - Present

Set up and shot 3-camera live shoots including the YouTube podcast, 'The Grid.' Edited projects using Adobe Premiere Pro. Ran audio and floored shoots and segments.

Client Service Professional at H&R Block

December 1, 2025 - April 1, 2026

Coordinated client scheduling and service operations, ensuring 100% appointment accuracy and timely fulfillment of customer requirements across in-person and phone channels. Drove revenue growth by upselling products and processing payments, increasing average transaction value and improving customer satisfaction metrics. Managed front-end administrative operations including copier, scanner, printer, and computer systems to support seamless procurement and documentation workflows. Delivered customer-focused solutions by resolving inquiries, facilitating transactions, and maintaining service efficiency to enhance retention and repeat business.

Account Associate Expert at T-Mobile

July 1, 2025 - November 1, 2025

Resolved 95% of customer inquiries within SLA timelines, strengthening supplier relationships and improving service performance metrics by 20%. Managed account portfolios by identifying upsell opportunities and negotiating payment recovery, contributing to revenue growth and improved cash flow management. Leveraged CRM systems, AI tools, and documentation platforms to enhance data accuracy, supporting procurement reporting and compliance standards. Analyzed purchasing trends and client requirements to optimize product selection, increase customer retention, and support demand forecasting initiatives.

Media Operations Technician at HSN/Qurate Retail Group

September 1, 2024 - July 1, 2025

Diagnosed and resolved complex transmission and control room system failures, reducing operational downtime while supporting engineering maintenance and asset lifecycle management. Administered media operations platforms including Active Directory and automation systems, strengthening security compliance and improving workflow efficiency across routing processes. Executed rapid service recovery during live broadcasts and server-based playouts, minimizing disruption through cross-functional coordination and risk mitigation strategies. Monitored network dashboards and broadcast infrastructure while overseeing inventory and sales data systems, maintaining 99% data accuracy and ensuring compliance with internal control standards.

Sales & Solutions Specialist / IT Help Desk / E-Commerce at The Walt Disney Company

January 1, 2024 - September 1, 2024

Delivered multi-channel technical support resolving 95% of product inquiries within SLA targets while safeguarding confidential data and strengthening stakeholder satisfaction metrics. Administered Active Directory environments including account provisioning, access controls, and policy governance, improving system security compliance and ensuring seamless platform availability. Collaborated with cross-functional departments to enhance website and application performance, implementing risk mitigation protocols that reduced system vulnerabilities. Optimized ticketing workflows through Zendesk and structured documentation processes, decreasing resolution time while maintaining 99% data integrity standards.

Production Technician at WTVT (FOX 13)

December 1, 2002 - April 1, 2023

Coordinated talent, production assets, and technical resources for live broadcasts, improving operational efficiency while ensuring on-time delivery and asset utilization control. Directed newscasts, on-set lighting and floor operations, optimizing workflow execution and maintaining 99% quality compliance across multi-department production schedules. Administered audio systems and developed structured training programs, increasing team productivity and strengthening equipment lifecycle management processes. Managed digital content distribution and real-time feed switching using cloud-based platforms, reducing turnaround time by 35% while supporting cross-functional performance optimization.

Operations Manager at WUSF-TV

August 1, 1996 - April 1, 2001

Directed resource allocation, equipment logistics, and production scheduling for live broadcasts, improving asset utilization while ensuring 100% on-time delivery compliance. Implemented structured training and workforce planning initiatives, increasing operational productivity and strengthening process standardization. Negotiated production requirements with executive stakeholders, aligning budget objectives with institutional priorities and enhancing cost control accuracy. Optimized workflow systems and service coordination for VIP engagements, elevating efficiency while maintaining quality assurance and performance benchmarks.