I’m Jean Olivier Leo Soulange, an enthusiastic and service-oriented professional with a strong background in customer service, marketing, and hospitality. I enjoy creating welcoming experiences, assisting people with professionalism, and ensuring safety and high service standards—especially when working with guests or customers from diverse backgrounds. Across my roles, I’ve developed confidence in handling inquiries, resolving concerns efficiently, and communicating clearly in both English and French. From advising clients and managing service requests to engaging international guests through animation and contributing to social media marketing, I bring a friendly, calm approach to fast-paced environments and teamwork.

Jean Olivier Leo Soulange

I’m Jean Olivier Leo Soulange, an enthusiastic and service-oriented professional with a strong background in customer service, marketing, and hospitality. I enjoy creating welcoming experiences, assisting people with professionalism, and ensuring safety and high service standards—especially when working with guests or customers from diverse backgrounds. Across my roles, I’ve developed confidence in handling inquiries, resolving concerns efficiently, and communicating clearly in both English and French. From advising clients and managing service requests to engaging international guests through animation and contributing to social media marketing, I bring a friendly, calm approach to fast-paced environments and teamwork.

Available to hire

I’m Jean Olivier Leo Soulange, an enthusiastic and service-oriented professional with a strong background in customer service, marketing, and hospitality. I enjoy creating welcoming experiences, assisting people with professionalism, and ensuring safety and high service standards—especially when working with guests or customers from diverse backgrounds.

Across my roles, I’ve developed confidence in handling inquiries, resolving concerns efficiently, and communicating clearly in both English and French. From advising clients and managing service requests to engaging international guests through animation and contributing to social media marketing, I bring a friendly, calm approach to fast-paced environments and teamwork.

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Experience Level

Intermediate
Intermediate

Language

English
Advanced
French
Advanced

Work Experience

Service Advisor at UML
June 1, 2023 - Present
Assisted clients with inquiries while maintaining high customer satisfaction. Provided detailed product information and guided customers in decision-making. Managed service requests professionally and efficiently to ensure a smooth customer experience.
Social Media Marketing Intern at Lwé Li Rental Solutions
January 1, 2023 - December 31, 2023
Developed digital strategies to enhance brand engagement. Managed customer interactions through online platforms, supporting effective communication and improved outreach.
Animator at Beachcomber Hotels
November 1, 2022 - January 31, 2023
Engaged with international guests and created memorable, welcoming experiences. Conducted entertainment activities to ensure guests felt valued and included. Strengthened interpersonal and problem-solving skills in a high-paced hospitality environment.
Customer Representative Intern at Globelink Ltd
January 1, 2021 - December 31, 2021
Managed client interactions to ensure seamless service delivery. Improved problem-solving skills by handling customer concerns and supporting timely resolutions.
Customer Sales Representative (Intern) at Afritex Ventures
January 1, 2021 - December 31, 2022
Assisted customers with product inquiries and supported sales processes. Strengthened communication skills by addressing customer needs effectively and helping customers make informed choices.

Education

Diploma in Business at Curtin University
January 1, 2023 - January 1, 2023
Higher School Certificate (HSC) at Collège de la Confiance
January 11, 2030 - September 8, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Travel & Hospitality, Media & Entertainment, Professional Services

Experience Level

Intermediate
Intermediate

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