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I am a dedicated Information Technology enthusiast and US Army Veteran with a background in combat engineering and I hold an Active Secret Clearance. I am currently completing certifications in ITIL, A+, Network+, and Security+. I am passionate about troubleshooting and customer service, and I seek entry-level IT roles to leverage the skills gained from my military experience and recent technical training.…I am a dedicated Information Technology enthusiast and US Army Veteran with a background in combat engineering and I hold an Active Secret Clearance. I am currently completing certifications in ITIL, A+, Network+, and Security+. I am passionate about troubleshooting and customer service, and I seek entry-level IT roles to leverage the skills gained from my military experience and recent technical training.

Leon Roy Jr.

QA Engineer, Web Developer, Front-End Developer, +4

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I am a dedicated Information Technology enthusiast and US Army Veteran with a background in combat engineering and I hold an Active Secret Clearance. I am currently completing certifications in ITIL, A+, Network+, and Security+. I am passionate about troubleshooting and customer service, and I seek entry-level IT roles to leverage the skills gained from my military experience and recent technical training.…I am a dedicated Information Technology enthusiast and US Army Veteran with a background in combat engineering and I hold an Active Secret Clearance. I am currently completing certifications in ITIL, A+, Network+, and Security+. I am passionate about troubleshooting and customer service, and I seek entry-level IT roles to leverage the skills gained from my military experience and recent technical training.

Available to hire

I am a dedicated Information Technology enthusiast and US Army Veteran with a background in combat engineering and I hold an Active Secret Clearance.
I am currently completing certifications in ITIL, A+, Network+, and Security+. I am passionate about troubleshooting and customer service, and I seek entry-level IT roles to leverage the skills gained from my military experience and recent technical training.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Security Officer Level II at Allied Universal

January 1, 2021 - December 31, 2022

Monitored systems and identified irregularities through surveillance and investigative review. Documented incidents clearly and accurately for escalation and resolution. Maintained procedural compliance and ensured operational reliability. Communicated findings across teams to mitigate risk and prevent recurrence.

12Bravo Combat Engineer / Team Leader at U.S. Army

January 1, 2014 - January 1, 2018

Led teams in high-pressure environments requiring precision, risk mitigation, and structured execution. Followed and enforced operational checklists to ensure mission success. Identified and resolved infrastructure vulnerabilities under strict timelines. Trained junior personnel on procedures, quality standards, and execution protocols.

Production Associate / Material Handler at Tesla, Inc. (Gigafactory)

January 1, 2023 - January 1, 2025

Located, transported, and delivered production materials to assembly lines to maintain efficient manufacturing workflow. Operated industrial equipment including forklifts, pallet jacks, tuggers, and flatbed carts to move inventory and production components safely. Loaded and unloaded materials from delivery vehicles and organized warehouse inventory to ensure accurate stock levels and timely production support. Reported safety risks and process inefficiencies to supervisors for resolution.

Customer Service Representative at Teleperformance (Humana Client)

January 1, 2015 - January 1, 2016

Processed insurance claims, analyzed discrepancies, and ensured regulatory compliance. Investigated irregularities and identified potential fraud trends. Documented customer interactions and resolution steps in ticketing systems. Communicated complex information clearly to both customers and internal teams.

Sales Strategist

January 1, 2015 - January 1, 2016

Managed CRM systems and tracked data-driven insights. Identified workflow inefficiencies and improved customer engagement processes. Leveraged data analysis to exceed performance metrics.

12B Combat Engineer / Team Leader at U.S. Army

January 1, 2014 - December 31, 2018

Led teams in high-pressure environments requiring precision, risk mitigation, and structured execution; followed operational checklists to ensure mission success; trained junior personnel on procedures, quality standards, and protocols.

Customer Service Representative at Teleperformance (Humana)

January 1, 2015 - December 31, 2016

Processed insurance claims, analyzed discrepancies, and ensured regulatory compliance; investigated irregularities and potential fraud; documented customer interactions and resolutions in ticketing systems.

Sales Strategist at Austin

January 1, 2015 - December 31, 2016

Managed CRM systems, tracked performance data, identified workflow inefficiencies, and improved customer engagement through data-driven insights.

12Bravo Combat Engineer /Team Leader at US Army

September 1, 2014 - August 1, 2018

Built and maintained infrastructure to support military operations, including bridges, roads, and fortifications. Provided technical support for combat units and operated heavy equipment, ensuring effective troop movement and support.

Humana Customer Service Representative at Teleperformance

April 1, 2015 - September 1, 2016

Proficiently processed various insurance claims, and provided empathetic customer service, guiding policyholders through claims processes while detecting fraud and identifying trends through data analysis. Exhibited an in-depth understanding of complex insurance regulations, ensuring regulatory compliance.