I'm Lessandra Panassol, an IT professional focused on turning complex technology into practical solutions. I have solid experience in customer support, system implementation, project management, and digital solutions, with a strong background in ERP systems, process improvement, and technology-driven projects. I also work with digital content and online presence management, using tools like Canva to shape visual identities and engage audiences. I'm a collaborative problem-solver who thrives on aligning business goals with effective technology strategies.…

Lessandra Panassol

I'm Lessandra Panassol, an IT professional focused on turning complex technology into practical solutions. I have solid experience in customer support, system implementation, project management, and digital solutions, with a strong background in ERP systems, process improvement, and technology-driven projects. I also work with digital content and online presence management, using tools like Canva to shape visual identities and engage audiences. I'm a collaborative problem-solver who thrives on aligning business goals with effective technology strategies.…

Available to hire

I’m Lessandra Panassol, an IT professional focused on turning complex technology into practical solutions. I have solid experience in customer support, system implementation, project management, and digital solutions, with a strong background in ERP systems, process improvement, and technology-driven projects.

I also work with digital content and online presence management, using tools like Canva to shape visual identities and engage audiences. I’m a collaborative problem-solver who thrives on aligning business goals with effective technology strategies.

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Skills

Experience Level

Canva
Expert
CSS
Intermediate

Language

Portuguese
Fluent
English
Intermediate

Work Experience

Social Media & Digital Content Creator at Lemídias
January 1, 2023 - December 31, 2025
Social media management and digital content creation; engagement and organic growth strategies; website creation using Canva with visual identity and contact integration.
Technology Project Manager at Softbyte Enterprise Management Systems
January 1, 2021 - December 31, 2023
Planning and execution of IT projects; team coordination and stakeholder communication; scope, timeline and risk management.
Customer Support Manager at Insoft Informática
January 1, 2018 - December 31, 2020
Leadership of support and consulting teams; client portfolio management; service quality improvement.
Project Manager (PMO) at Fullsoft Mobile Solutions
January 1, 2017 - December 31, 2018
Project portfolio and methodology standardization; governance and cross-project communication.
Implementation Consultant at Effective Software / Planquality
January 1, 2013 - December 31, 2016
ERP and ISO 9001 implementation; process mapping, audits, and user training.
Quality Analyst, Business Analyst, Software Tester, Junior Systems Analyst
January 1, 2005 - December 31, 2013
Early career roles spanning quality analysis, business analysis, software testing, and junior systems analysis.

Education

Bachelor’s Degree in Financial Management at UNOPAR
January 11, 2030 - January 26, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Computers & Electronics, Media & Entertainment

Skills

Experience Level

Canva
Expert
CSS
Intermediate