Lethiwe Mkhathini
I’m a retail-focused content creator and visual editor who enjoys turning fast-moving ideas into clear, engaging stories.
About
I’m a retail-focused content creator and visual editor who enjoys turning fast-moving ideas into clear, engaging stories. With hands-on experience in Canva, CapCut, and PicsArt, I plan social content, craft captions and rewrites, and edit short-form videos that match a consistent brand voice and help build community trust.
I also bring strong customer-facing experience from busy retail environments, where I handled daily cash reconciliation, supported POS transactions, managed stock tasks, and helped customers with product knowledge and clear communication. I’m currently studying Psychology (UNISA) and previously built customer-service and advisory strength through roles at Burnt Studios and Mall of Africa Poetry, combining people skills with organized execution and creative thinking.
- 2 years' experience
- Joined September 2026
Industry experience
- Retail
- Media & Entertainment
Work experience
Represented the Poetry brand in a high-footfall retail environment by creating a welcoming, consistent customer experience. Used customer conversations and product knowledge to understand preferences, recommend solutions, and support sales. Managed daily cash reconciliation, sales and payment records, petty cash, and accurate transaction data. Supported stock receiving, recording, and transfers while maintaining organized store operations.
Assisted customers with purchases and product knowledge while representing the Poetry brand professionally. Supported merchandising and signage, deliveries, stock management, and point-of-sale transactions. Helped maintain a positive in-store experience through attentive service and clear communication.
Delivered frontline customer service in a busy retail environment and supported sales and payment processing. Assisted senior staff with daily administration, stock control, and store organization. Built practical insight into customer questions, product positioning, and brand presentation.
Education
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