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I'm Leticia Kassis, a journalist with an MBA and a Master of Global Project Management. I specialise in client relations and digital communication, drawing on experience across hospitality, customer service, and social media management to craft compelling content and build strong relationships. I excel at delivering high-quality service in fast-paced environments, coordinating cross-functional teams, and managing end-to-end projects from brief to launch. I am organized, adaptable, and customer-oriented, with a friendly approach and a proven ability to thrive in dynamic settings.…I'm Leticia Kassis, a journalist with an MBA and a Master of Global Project Management. I specialise in client relations and digital communication, drawing on experience across hospitality, customer service, and social media management to craft compelling content and build strong relationships. I excel at delivering high-quality service in fast-paced environments, coordinating cross-functional teams, and managing end-to-end projects from brief to launch. I am organized, adaptable, and customer-oriented, with a friendly approach and a proven ability to thrive in dynamic settings.

Leticia Kassis

Writer, Content Creator, Web Designer, +2

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I'm Leticia Kassis, a journalist with an MBA and a Master of Global Project Management. I specialise in client relations and digital communication, drawing on experience across hospitality, customer service, and social media management to craft compelling content and build strong relationships. I excel at delivering high-quality service in fast-paced environments, coordinating cross-functional teams, and managing end-to-end projects from brief to launch. I am organized, adaptable, and customer-oriented, with a friendly approach and a proven ability to thrive in dynamic settings.…I'm Leticia Kassis, a journalist with an MBA and a Master of Global Project Management. I specialise in client relations and digital communication, drawing on experience across hospitality, customer service, and social media management to craft compelling content and build strong relationships. I excel at delivering high-quality service in fast-paced environments, coordinating cross-functional teams, and managing end-to-end projects from brief to launch. I am organized, adaptable, and customer-oriented, with a friendly approach and a proven ability to thrive in dynamic settings.

Available to hire

I’m Leticia Kassis, a journalist with an MBA and a Master of Global Project Management. I specialise in client relations and digital communication, drawing on experience across hospitality, customer service, and social media management to craft compelling content and build strong relationships.

I excel at delivering high-quality service in fast-paced environments, coordinating cross-functional teams, and managing end-to-end projects from brief to launch. I am organized, adaptable, and customer-oriented, with a friendly approach and a proven ability to thrive in dynamic settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Guest Services Agent at Royal on the Park Hotel & Suites

November 1, 2024 - Present

As a Guest Services Agent, I provide exceptional customer service through face-to-face interactions, phone, and email communication, ensuring a seamless and positive guest experience at every touchpoint. My role involves handling enquiries, resolving issues efficiently, and anticipating guest needs while maintaining a calm, professional approach in fast-paced and high-pressure environments.

Guest Services Agent at Crystalbrook Collection

January 1, 2024 - November 1, 2024

Guest Services Agent at Pullman

October 1, 2022 - January 1, 2024

Project Manager at Divera Sites

January 1, 2021 - April 1, 2022

Managed website and e-commerce projects end-to-end, from initial client briefing to final delivery. Defined project scope, timelines, and milestones, coordinated designers and developers, reviewed deliverables, and ensured projects were completed on time and within approved scope. Maintained ongoing client communication, guided content submission, presented final websites, delivered video tutorials for backend management, and provided post-launch support to ensure a smooth client experience.

Web Designer at Divera Sites

November 1, 2019 - January 1, 2021

Continued to manage customer service and client communication while leading the full post-sale briefing process to define website design direction based on client goals. Created and presented website layouts, incorporated client feedback, delivered final design versions, and provided design guidance to developers throughout the implementation stage to ensure alignment with approved concepts.

Content Creator and Social Media Manager at Divera Sites

March 1, 2019 - January 1, 2021

Managed the company’s social media channels by creating engaging content, analysing performance metrics, and writing blog posts to support digital presence and brand awareness. Acted as the first point of contact for prospective clients interested in website and e-commerce development, responding to enquiries, conducting pre-briefings to understand business needs, and supporting existing clients with questions and minor website updates.

Content Creator and Social Media Manager at Libre Agência Digital

June 1, 2017 - March 1, 2019

Supported social media management for multiple agency clients by creating, designing, and scheduling complete social media posts aligned with each brand’s communication strategy. Managed client relationships and online engagement, responding to enquiries from both clients and their audiences while maintaining brand voice and service quality. Monitored performance metrics, prepared reports to support content optimization, and used insights to refine future strategies. Additionally, I produced web writing and copywriting materials, including blog posts and other digital content.

Content Creator and Social Media Assistant at Open Digital Media

May 1, 2014 - December 1, 2014

Content Creator and Social Media Assistant.