1 Shift Supervisor at Starbucks Coffee Company

Led 15 baristas to double customer satisfaction ratings over a four-week period. Collaborated with peers and leaders to ensure inventory accuracy and minimize waste. Enhanced the customer space by illustrating creative designs on menus and signage. Guided team members to resolve conflicts through empathy and healthy communication. Led partner onboarding and training for 10+ baristas on operational responsibilities and the company’s mission and values. Resolved customer conflicts using knowledge of restaurant products and procedures to address complaints and ensure satisfactory service.

Art Director at Team TC Games LLC

Crafted 100+ illustrations, card templates, and promotional media for the Champions Infinity TCG. Developed 32 unique characters with unified attributes to expand world building across distinct visual identities. Created 40+ additional artworks for non-character cards to distinguish combat styles and highlight additional stories through gameplay. Conducted rounds of rough prototyping before presenting professionally printed product for market testing. Designed various card templates with unique visual language to clearly communicate game mechanics, and produced promotional materials including an online client playable, posters, and a web comic focused on two opposing game characters. Explored game balancing mechanics through internal playtesting and external player sources.