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I am Liam Hindley, an IT-qualified support professional with over four years of experience managing high-volume ticketing systems, user accounts, and technical troubleshooting within a fast-paced environment. I hold a Level 3 IT qualification and a degree in Virtual Reality and Games Design, which gives me a solid technical foundation and hands-on problem-solving skills. I excel at translating complex technical issues for non-technical users, working within SLA frameworks, and delivering high-quality customer support. I’m eager to apply these transferable IT and service desk skills in an IT Support / Service Desk Apprenticeship to deepen my technical expertise and continue delivering excellent user experiences.…I am Liam Hindley, an IT-qualified support professional with over four years of experience managing high-volume ticketing systems, user accounts, and technical troubleshooting within a fast-paced environment. I hold a Level 3 IT qualification and a degree in Virtual Reality and Games Design, which gives me a solid technical foundation and hands-on problem-solving skills. I excel at translating complex technical issues for non-technical users, working within SLA frameworks, and delivering high-quality customer support. I’m eager to apply these transferable IT and service desk skills in an IT Support / Service Desk Apprenticeship to deepen my technical expertise and continue delivering excellent user experiences.

Liam Hindley

Programmer, Web Developer, Back-End Developer, +2

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I am Liam Hindley, an IT-qualified support professional with over four years of experience managing high-volume ticketing systems, user accounts, and technical troubleshooting within a fast-paced environment. I hold a Level 3 IT qualification and a degree in Virtual Reality and Games Design, which gives me a solid technical foundation and hands-on problem-solving skills. I excel at translating complex technical issues for non-technical users, working within SLA frameworks, and delivering high-quality customer support. I’m eager to apply these transferable IT and service desk skills in an IT Support / Service Desk Apprenticeship to deepen my technical expertise and continue delivering excellent user experiences.…I am Liam Hindley, an IT-qualified support professional with over four years of experience managing high-volume ticketing systems, user accounts, and technical troubleshooting within a fast-paced environment. I hold a Level 3 IT qualification and a degree in Virtual Reality and Games Design, which gives me a solid technical foundation and hands-on problem-solving skills. I excel at translating complex technical issues for non-technical users, working within SLA frameworks, and delivering high-quality customer support. I’m eager to apply these transferable IT and service desk skills in an IT Support / Service Desk Apprenticeship to deepen my technical expertise and continue delivering excellent user experiences.

Available to hire

I am Liam Hindley, an IT-qualified support professional with over four years of experience managing high-volume ticketing systems, user accounts, and technical troubleshooting within a fast-paced environment. I hold a Level 3 IT qualification and a degree in Virtual Reality and Games Design, which gives me a solid technical foundation and hands-on problem-solving skills.

I excel at translating complex technical issues for non-technical users, working within SLA frameworks, and delivering high-quality customer support. I’m eager to apply these transferable IT and service desk skills in an IT Support / Service Desk Apprenticeship to deepen my technical expertise and continue delivering excellent user experiences.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Ticket Sales Advisor (Customer Support & Systems) at Birmingham City FC

July 1, 2025 - Present

Managed a high volume of technical and account inquiries using internal CRM and ticketing systems. Investigated and resolved user account issues, login errors, booking glitches, and digital payment discrepancies. Ensured SLA compliance and timely, accurate issue resolution. Maintained meticulous customer logs and accurately escalated complex system-related bugs to backend technical departments.

Commercial Hospitality Executive at Birmingham City FC

December 1, 2024 - July 1, 2025

Managed customer bookings and transactions using CRM and internal reservation systems. Acted as primary point of contact for users experiencing login problems, payment errors, and system-related booking amendments. Clearly communicated system workarounds and technical processes to non-technical users; ensured data integrity across multiple cloud platforms during high-pressure campaigns.

Junior Ticketing Agent at Birmingham City FC

February 1, 2023 - December 1, 2024

Supported matchday operations through hardware scanner management, on-site event setup, and localized system troubleshooting. Handled front-desk and phone inquiries, assisting users with digital account access and accessibility seating arrangements.

Consumer Sales Executive at Birmingham City FC

October 1, 2022 - February 1, 2023

Coordinated system records, promotional codes, and sales tracking software for up to 80 participating organisations. Developed foundational skills in digital data reporting, office systems, and multi-tasking under tight deadlines.

Casual Worker at Birmingham City FC

February 1, 2022 - October 1, 2022

Responded to public ticketing enquiries by phone and in person. Processed sales and supported front-desk queries using computer-based systems. Developed strong communication, customer support, and general office system skills.

Volunteer at Baby Aid Birmingham

May 1, 2020 - October 1, 2022

Helped deliver essential supplies to vulnerable shielding families during the pandemic. Completed over 1,000 deliveries and received recognition from the Lord Mayor of Birmingham; shortlisted for the UK Young Active Citizen Award.