Experience Level
Language
English
Advanced
Work Experience
E-commerce Assistant at ARCTIC GmbH
October 1, 2025 - September 1, 2026Managed daily e-commerce operations for Tmall (China) and Amazon (Japan), improving store rating from 3.5 to 4.5 stars. Delivered a large increase in revenue on Tmall (¥800 to ¥9,000 daily) and grew Amazon Japan daily revenue from $2K to $5K. Optimized listings to increase page views, unit session percentage, and Buy Box ownership. Streamlined end-to-end e-commerce workflows by coordinating with marketing, customer service, logistics, and supply chain to improve listing accuracy, replenishment efficiency, and shipping procedures while reducing return/refund rates.
Product & Project Assistant at DPD China
August 1, 2023 - February 1, 2025Coordinated cross-border shipments between China Post and major e-commerce companies (e.g., JD.com) and supported transportation planning to Europe and the United Kingdom. Built comprehensive pricing tables and performed regular profit analyses to evaluate product/project financial performance, providing data and insights to support pricing and positioning decisions.
SEN Support Assistant (Temporary Cover – Agency Work) at Co-op Academy Southfield
November 1, 2022 - January 1, 2023Supported students with special educational needs and challenging behaviour alongside the teaching and support team. Used empathy and emotional intelligence to quickly understand individual needs and respond appropriately, including supporting appropriate classroom behaviour and learning routines. Earned trust from students and provided reassurance when needed.
Homework Club Coordinator (Voluntary) at Leeds Refugee Forum
April 1, 2022 - July 1, 2022Coordinated after-school homework support for a group of 40 refugee children (Year 1 to Year 7) from multiple countries. Helped children build confidence and improve English and Maths skills while supporting their adjustment to life in the UK. Worked on both verbal and written communication to help learners keep pace with British counterparts in mainstream primary schools.
Customer Service Representative (Voluntary) at Oxfam Bookshop
April 1, 2022 - November 1, 2022Supported a small team in managing large volumes of donated books to keep the shop fully stocked, checking categorisation details with senior volunteers when needed. Handled cash and served customers in a friendly manner as part of a retailer whose profits support Oxfam’s charity work.
Education
MA TESOL Studies (Teaching English to Speakers of Other Languages) at University of Leeds
September 1, 2021 - July 1, 2023BA English Language Teaching at Foshan University
September 1, 2017 - June 1, 2021Qualifications
Industry Experience
Education, Non-Profit Organization, Retail, Transportation & Logistics, Wholesale & Distribution, Consumer Goods, Software & Internet
Experience Level
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