Available to hire
I am a customer-oriented professional with several years of experience in content moderation, customer service, AI training and data annotation. I thrive under pressure, learn quickly, and enjoy solving complex issues while keeping a positive mindset.
Language
French
Advanced
English
Advanced
Hungarian
Fluent
Work Experience
Content Moderator (Social Media) at Cognizant Technology Solutions Hungary Kft., Budapest
November 1, 2016 - June 1, 2025Resolved cases and tickets in the queuing system to identify and mitigate content moderation and customer support issues; reviewed content against platform policies for compliance; monitored global events and online trends; collaborated with partner teams to support manual sweeps of harmful content during major incidents and real-world crises.
Customer Service Representative at Thermo Fisher Scientific – Life Technologies Magyarország Kft., Budapest
March 1, 2016 - May 1, 2016Processed orders; managed incoming emails; coordinated with other departments within the company to ensure smooth operations.
Sales Manager at Liezbeth Kft., Budapest
August 1, 2015 - February 1, 2016Promoted and sold the company’s products; developed and managed business relationships; understood customer needs; maintained contact with existing clients; negotiated sales, prices, contracts and payments; performed daily administration, invoicing, reporting; organized transport; participated in the procurement process.
Service Desk Agent at Unisys Magyarország Kft., Budapest
November 1, 2014 - June 1, 2015Provided technical support over the telephone and via e-mail to French and English speaking clients; Troubleshooted, diagnosed and corrected technical faults; registered and followed up incoming calls and emails; worked night and weekend shifts.
Junior AR Accountant at KLM Royal Dutch Airlines, Air France – KLM Financial Shared Service Center Budapest
August 1, 2013 - November 1, 2014Handling customer accounts; assistance with the month-end closing and account reconciliations; providing information to management on customer accounting issues; written and oral communication with colleagues from other countries and departments.
Customer Service Representative (E-commerce) at Transcom Hungary Kft., Budapest
March 1, 2013 - July 1, 2013Answering complaints and reclamations; handling users’ technical problems; following up on emails.
Customer Care Specialist at Avis Budget Group BSC Kft., Budapest
June 1, 2012 - September 1, 2012Handling, correcting invoices; managing the relationship with customers, partners; back-office tasks; keeping contact with other departments.
Education
BA in International Business Economics (in French language) – Specialization of International Business Communication (Not finished) at Budapest Business School, College of International Management and Business
January 1, 2009 - January 1, 2012French - Hungarian Bilingual Grammar School at Mikszáth Kálmán Grammar School, Pásztó
January 1, 2004 - January 1, 2009Qualifications
Industry Experience
Professional Services, Software & Internet, Media & Entertainment
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