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Hi, I’m Lisa Frederick—a dedicated customer service professional with a proven track record in resolving issues and boosting satisfaction across phone, email, and chat channels. I enjoy collaborating with teams and partners to streamline processes and deliver outstanding support, and I’m open to remote opportunities. Over the past years I have supported clients at AccuSourceHR and managed shift operations at BOJANGLES, while also gaining exposure to data annotation work with RWS Group. I’m always eager to learn, adapt, and contribute to a positive customer experience.…Hi, I’m Lisa Frederick—a dedicated customer service professional with a proven track record in resolving issues and boosting satisfaction across phone, email, and chat channels. I enjoy collaborating with teams and partners to streamline processes and deliver outstanding support, and I’m open to remote opportunities. Over the past years I have supported clients at AccuSourceHR and managed shift operations at BOJANGLES, while also gaining exposure to data annotation work with RWS Group. I’m always eager to learn, adapt, and contribute to a positive customer experience.

Lisa Frederick

Content Creator, Book Cover Designer, Data Annotator, +7

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Hi, I’m Lisa Frederick—a dedicated customer service professional with a proven track record in resolving issues and boosting satisfaction across phone, email, and chat channels. I enjoy collaborating with teams and partners to streamline processes and deliver outstanding support, and I’m open to remote opportunities. Over the past years I have supported clients at AccuSourceHR and managed shift operations at BOJANGLES, while also gaining exposure to data annotation work with RWS Group. I’m always eager to learn, adapt, and contribute to a positive customer experience.…Hi, I’m Lisa Frederick—a dedicated customer service professional with a proven track record in resolving issues and boosting satisfaction across phone, email, and chat channels. I enjoy collaborating with teams and partners to streamline processes and deliver outstanding support, and I’m open to remote opportunities. Over the past years I have supported clients at AccuSourceHR and managed shift operations at BOJANGLES, while also gaining exposure to data annotation work with RWS Group. I’m always eager to learn, adapt, and contribute to a positive customer experience.

Available to hire

Hi, I’m Lisa Frederick—a dedicated customer service professional with a proven track record in resolving issues and boosting satisfaction across phone, email, and chat channels. I enjoy collaborating with teams and partners to streamline processes and deliver outstanding support, and I’m open to remote opportunities.

Over the past years I have supported clients at AccuSourceHR and managed shift operations at BOJANGLES, while also gaining exposure to data annotation work with RWS Group. I’m always eager to learn, adapt, and contribute to a positive customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at AccuSourceHR

December 1, 2023 - Present

Managed client interactions across phone, email, and chat, ensuring prompt resolution of issues and enhancing customer satisfaction. Collaborated with partnerships and investigated client concerns to improve response times while maintaining KPI targets.

Shift Manager at BOJANGLES

November 1, 2015 - January 1, 2024

Led shift operations, maintained high standards of food safety and cleanliness, and trained new staff. Managed store opening/closing procedures and scheduling, driving improvements in customer satisfaction scores.

Business Ops at CarMax

October 1, 2019 - January 1, 2021

Assisted customers with paperwork processes to improve satisfaction and processing times. Managed a multi-line phone system, optimizing call routing and customer service outcomes.

Data Annotator at RWS Group

October 1, 2025 - April 1, 2026

Executed high-volume data annotation and labeling for images, text, and audio to train AI/ML models; maintained quality assurance and worked in a GDPR-compliant remote environment while collaborating with global teams.

Business Operations at CarMax

October 1, 2019 - January 1, 2021

Assisted customers with paperwork processes, enhancing satisfaction and improving processing efficiency. Managed a multi-line phone system, optimizing call routing and customer service outcomes.