I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

Lisa Frederick

I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

Available to hire

I’m a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team’s success.

With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I’m open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

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Work Experience

Customer Service Representative at AccuSourceHR
December 1, 2023 - Present
Managed client interactions across phone, email, and chat, ensuring prompt resolution of issues and enhancing customer satisfaction. Collaborated with partnerships and investigated client concerns to improve response times while maintaining KPI targets.
Shift Manager at BOJANGLES
November 1, 2015 - January 1, 2024
Led shift operations, maintained high standards of food safety and cleanliness, and trained new staff. Managed store opening/closing procedures and scheduling, driving improvements in customer satisfaction scores.
Business Ops at CarMax
October 1, 2019 - January 1, 2021
Assisted customers with paperwork processes to improve satisfaction and processing times. Managed a multi-line phone system, optimizing call routing and customer service outcomes.
Data Annotator at RWS Group
October 1, 2025 - April 1, 2026
Executed high-volume data annotation and labeling for images, text, and audio to train AI/ML models; maintained quality assurance and worked in a GDPR-compliant remote environment while collaborating with global teams.

Education

High School Diploma at Hickory High School
January 11, 2030 - April 19, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Financial Services, Professional Services