Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.…I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

Lisa Frederick

Content Creator, Book Cover Designer, Data Annotator, +2





I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.…I'm a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team's success. With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I'm open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

Available to hire

I’m a dedicated customer service professional with a track record of resolving issues quickly and improving satisfaction across phone, email, and chat channels. I thrive in remote and collaborative environments and am always looking for opportunities to contribute to a team’s success.

With experience ranging from customer service roles to shift management and operational support, I bring strong communication, problem-solving, and process-improvement skills. I’m open to remote opportunities where I can apply my abilities to enhance client experiences and streamline workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Customer Service Representative at AccuSourceHR

December 1, 2023 - Present

Managed client interactions across phone, email, and chat, ensuring prompt resolution of issues and enhancing customer satisfaction. Collaborated with partnerships and investigated client concerns to improve response times while maintaining KPI targets.

Shift Manager at BOJANGLES

November 1, 2015 - January 1, 2024

Led shift operations, maintained high standards of food safety and cleanliness, and trained new staff. Managed store opening/closing procedures and scheduling, driving improvements in customer satisfaction scores.

Business Ops at CarMax

October 1, 2019 - January 1, 2021

Assisted customers with paperwork processes to improve satisfaction and processing times. Managed a multi-line phone system, optimizing call routing and customer service outcomes.

Data Annotator at RWS Group

October 1, 2025 - April 1, 2026

Executed high-volume data annotation and labeling for images, text, and audio to train AI/ML models; maintained quality assurance and worked in a GDPR-compliant remote environment while collaborating with global teams.