Available to hire
I am an IT Support Specialist and AI Data Trainer with over six years of experience in ensuring high-quality standards and exceptional customer service. My journey in the tech field has allowed me to develop a strong skill set in technical troubleshooting and customer issue resolution, which I enjoy navigating in fast-paced environments. I’m passionate about optimizing workflows and contributing to AI data quality projects.
In my spare time, I enjoy staying updated with the latest technology trends and honing my skills in data analysis and customer support. I believe in the power of technology to create innovative solutions that enhance user experience, and I am always eager to learn and grow in my career.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Swahili
Fluent
English
Fluent
Work Experience
Customer Support Representative at BrighterMonday
August 1, 2026 - PresentDeliver customer support through multiple channels such as phone, email, and live chat. Resolve technical issues in collaboration with operational teams and track customer cases.
Independent Travel Manager at Dreamport
June 1, 2026 - August 1, 2026Verified and resolved international travel itineraries, ensuring compliance with policies within service-level timelines.
Image Quality Rater at iMerit
March 1, 2026 - April 1, 2026Reviewed AI-generated images for quality standards including composition, lighting, and realism. Conducted evaluations and documented feedback.
Image Quality Rater (Remote) at Imerit
March 1, 2026 - April 1, 2026Reviewed high-volume AI-generated visual content to ensure adherence to creative text prompts and production guidelines. Assessed aesthetic and cinematic principles including visual clarity, frame composition, depth of field, color balance, and lighting consistency. Audited media for visual anomalies such as synthetic artifacts, structural distortions, unnatural motion, and rendering errors. Performed structured qualitative comparisons and A/B testing to rank premium-grade outputs versus non-compliant assets. Provided detailed, written reasoning and feedback explaining quality discrepancies and grading decisions.
Independent Travel Manager at Dreamport
June 1, 2025 - August 1, 2025Managed and processed travel-related tasks and bookings within the platform; verified travel information for accuracy; updated itineraries; followed company procedures to maintain service quality and workflow consistency; ensured accurate data entry and records within the system.
AI Response Evaluator at e2f
June 1, 2024 - August 1, 2025Evaluated multimodal AI responses for quality and relevance, producing structured evaluation reports.
AI Response Evaluator (Remote) at e2f
June 1, 2024 - August 1, 2024Evaluated multimodal data outputs, assessing alignment between complex text-based reasoning and corresponding creative imagery. Analyzed visual assets and media clips for logical consistency, detecting contextual bias, hallucinations, and rendering mismatches. Executed blind comparative reviews of media variations to determine the most accurate, useful, and visually coherent output. Authored concise, objective, and analytically sound written justifications for each evaluation decision to ensure a clear audit trail for development teams. Maintained rigorous daily content volume quotas while strictly following assessment rubrics.
AI Response Evaluator (Remote) at Sama
June 1, 2024 - August 1, 2024Evaluated AI-generated responses for factual accuracy, relevance, and alignment with prompts and images; compared multiple responses (A/B testing) to identify the most accurate outputs; assessed hallucinations, biases, and inconsistencies; applied 3H guidelines (Harmless, Honest, Helpful) to ensure safe and reliable AI outputs; provided structured justification for evaluation decisions.
Data Annotator at e2f
June 1, 2024 - September 1, 2024Labeled diverse datasets while maintaining high-quality and guideline compliance. Followed project runbooks and rule-based decision criteria. Contributed to guideline updates and ambiguity resolution. Delivered consistent, high-quality output within deadlines.
Independent Travel Manager & Virtual Assistant at Dreamport Travel
April 1, 2024 - July 1, 2025Used CRM-like platforms and booking systems to manage travel requests. Handled escalations, tracked tasks, and ensured timely client communication. Maintained accurate documentation and organized large information sets.
AI Data Trainer and Quality Specialist at Sama
January 1, 2019 - February 1, 2026Managed end-to-end data quality workflows for complex multimodal datasets including text, images, audio, and high-fidelity video content. Performed high-precision temporal and spatial notations on video datasets covering tracking continuity, object motion, and environmental changes across frames. Collaborated closely with data engineering and project design teams to refine annotation frameworks, catch edge cases, and eliminate visual labeling errors. Maintained 98%+ quality audit scores across large-scale content evaluation tasks using systematic validation techniques. Trained internal team members on updated media compliance, data privacy protocols, and shifting evaluation benchmarks.
AI Data Trainer and QA Specialist at Sama
January 1, 2019 - PresentEnd-to-end AI training and data quality workflows by preparing, labeling, and validating multimodal datasets for machine learning models; delivered 98%+ accuracy across text, image, audio, and video datasets; identified edge cases and anomalies to improve model robustness; ensured compliance with data privacy and project evaluation frameworks; maintained organized data records and contributed to continuous improvement of annotation guidelines.
AI Data Trainer at Sama
January 1, 2019 - PresentHandled data labeling tasks across text, image, and audio with high accuracy under strict rules. Interpreted detailed documentation, workflow diagrams, and annotation instructions. Performed dataset quality checks to meet accuracy and SLA targets. Reviewed structured outputs—including SQL-like tables—for validation purposes. Raised unclear cases and technical issues through internal case management systems. Collaborated with QA and engineering teams to refine workflows and documentation.
IT Support Intern at Kenyatta National Hospital
January 1, 2017 - March 1, 2017Resolved complex hardware and software failures for a diverse user base, ensuring minimal downtime and maximum operational continuity across departments. Performed comprehensive preventive maintenance on workstations and peripheral devices to extend equipment lifecycles and improve hardware reliability. Managed secure user profiles and access permissions within HRMIS and HMIS platforms to protect data integrity and institutional security. Supported configuration and troubleshooting of local area network components including IP phones, wireless access points, and structured cabling. Spearheaded digital inventory tracking and ICT asset tagging to ensure accountability during institutional system upgrades. Developed and facilitated technical training sessions for employees on software navigation and cybersecurity best practices to enhance digital literacy. Administered endpoint security and antivirus deployments to protect information assets and ensure compliance with data protection regu
IT Support Intern at Nairobi National Hospital
January 1, 2017 - March 1, 2017Technical Support: Resolved complex hardware and software failures for a diverse user base, ensuring minimal downtime and maximum operational continuity. Systems Maintenance: performed comprehensive preventive maintenance on workstations and peripheral devices to extend equipment lifecycles and ensure hardware reliability. Identity and Access Management: managed secure user profiles and access permissions within HRMIS/HMIS platforms. Infrastructure and Networking: supported configuration and troubleshooting of local area network components, IP phones, wireless access points, and structured cabling. Asset Management and Documentation: spearheaded digital inventory tracking and asset tagging. User Training and Enablement: developed and facilitated technical training sessions for staff on software navigation and cybersecurity best practices. Security and Compliance: administered endpoints security and antivirus deployments to protect information assets and ensure compliance with data priv
IT Support Specialist Intern at Kenyatta National Hospital
January 1, 2017 - March 1, 2017Provided first-level technical support by troubleshooting hardware, software, and network issues. Guided users in IT resource utilization, account setups, and password resets. Assisted in network maintenance to minimize downtime in critical hospital functions. Maintained documentation of IT activities and contributed to the internal knowledge base.
IT Support Intern at Kenyatta National Hospital
January 1, 2016 - March 1, 2016Assisted staff with documented troubleshooting procedures. Supported account setups, system updates, and basic network tasks. Updated logs and contributed to user support documents.
Education
Diploma in Information Technology at Kisii University
January 1, 2015 - January 1, 2017Diploma in Information Technology at Kisii University
May 1, 2015 - December 1, 2017Diploma in Information Technology at Kisii University
January 11, 2030 - March 7, 2026Diploma in Information Technology at Kisii University
January 1, 2015 - January 1, 2017Diploma in Information Technology at Kisii University
January 1, 2015 - January 1, 2017Diploma in Information Technology at Kisii University
January 1, 2015 - January 1, 2017Qualifications
Artificial Intelligence & Digital Literacy
January 11, 2030 - December 10, 2025Business Skills & Employability
January 11, 2030 - December 10, 2025Independent Travel Manager Certification
January 11, 2030 - December 10, 2025Emotional Intelligence, Communication & Business Writing
January 11, 2030 - December 10, 2025Certificate of Completion – Independent Travel Manager
January 11, 2030 - March 6, 2026Business Skills and Employability Training – Africa Youth Trust
January 11, 2030 - March 6, 2026Certificate in Artificial Intelligence, Introduction to AI, Digital Literacy, Workplace Readiness – Samasource
January 11, 2030 - March 6, 2026Debt Recovery and Collection, Emotional Intelligence, Communication, Business Writing – Yapha Academy
January 11, 2030 - March 6, 2026Certificate in Artificial Intelligence: Introduction to AI, Digital Literacy, and Workplace Readiness
January 11, 2030 - March 7, 2026Microsoft Office Specialist: Word, Excel, PowerPoint, and Outlook
January 11, 2030 - March 7, 2026Professional Skills: Business Writing, Communication, and Emotional Intelligence
January 11, 2030 - March 7, 2026Business Skills and Employability Training – Africa Youth Trust
January 11, 2030 - March 7, 2026Microsoft Office Specialist (Word, Excel, PowerPoint, Outlook)
January 11, 2030 - August 16, 2026Hope Worldwide Kenya Artificial Intelligence and Digital Literacy
January 11, 2030 - August 16, 2026BPO Training
July 1, 2026 - August 16, 2026Artificial Intelligence and Digital Literacy
June 1, 2026 - August 16, 2026Communication and Emotional Intelligence
January 11, 2030 - August 16, 2026Microsoft Office Specialist
January 11, 2030 - August 16, 2026Industry Experience
Healthcare, Professional Services, Travel & Hospitality, Software & Internet, Media & Entertainment, Education, Other, Government, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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