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I am an AI Data Labelling and Technical Support specialist with over six years of experience across technical support, system reliability, and AI data quality evaluation. I thrive in fast-paced, high-security digital environments and bring meticulous attention to detail, problem-solving skills, and a strong commitment to quality assurance. I have hands-on experience in end-to-end AI data workflows, annotation accuracy, and collaboration with engineering teams to improve data quality and platform performance. I am proactive in adapting to new tools and methodologies to ensure robust AI training outputs and reliable operational continuity.…I am an AI Data Labelling and Technical Support specialist with over six years of experience across technical support, system reliability, and AI data quality evaluation. I thrive in fast-paced, high-security digital environments and bring meticulous attention to detail, problem-solving skills, and a strong commitment to quality assurance. I have hands-on experience in end-to-end AI data workflows, annotation accuracy, and collaboration with engineering teams to improve data quality and platform performance. I am proactive in adapting to new tools and methodologies to ensure robust AI training outputs and reliable operational continuity.

Lisbon Masea Nyameto

Data Annotator, Data Analyst, Data Scientist, +5

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I am an AI Data Labelling and Technical Support specialist with over six years of experience across technical support, system reliability, and AI data quality evaluation. I thrive in fast-paced, high-security digital environments and bring meticulous attention to detail, problem-solving skills, and a strong commitment to quality assurance. I have hands-on experience in end-to-end AI data workflows, annotation accuracy, and collaboration with engineering teams to improve data quality and platform performance. I am proactive in adapting to new tools and methodologies to ensure robust AI training outputs and reliable operational continuity.…I am an AI Data Labelling and Technical Support specialist with over six years of experience across technical support, system reliability, and AI data quality evaluation. I thrive in fast-paced, high-security digital environments and bring meticulous attention to detail, problem-solving skills, and a strong commitment to quality assurance. I have hands-on experience in end-to-end AI data workflows, annotation accuracy, and collaboration with engineering teams to improve data quality and platform performance. I am proactive in adapting to new tools and methodologies to ensure robust AI training outputs and reliable operational continuity.

Available to hire

I am an AI Data Labelling and Technical Support specialist with over six years of experience across technical support, system reliability, and AI data quality evaluation. I thrive in fast-paced, high-security digital environments and bring meticulous attention to detail, problem-solving skills, and a strong commitment to quality assurance.

I have hands-on experience in end-to-end AI data workflows, annotation accuracy, and collaboration with engineering teams to improve data quality and platform performance. I am proactive in adapting to new tools and methodologies to ensure robust AI training outputs and reliable operational continuity.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Swahili

Fluent

English

Fluent

Work Experience

AI Data Trainer at Sama

January 1, 2019 - Present

Handled data labeling tasks across text, image, and audio with high accuracy under strict rules. Interpreted detailed documentation, workflow diagrams, and annotation instructions. Performed dataset quality checks to meet accuracy and SLA targets. Reviewed structured outputs—including SQL-like tables—for validation purposes. Raised unclear cases and technical issues through internal case management systems. Collaborated with QA and engineering teams to refine workflows and documentation.

Data Annotator at e2f

June 1, 2024 - September 1, 2024

Labeled diverse datasets while maintaining high-quality and guideline compliance. Followed project runbooks and rule-based decision criteria. Contributed to guideline updates and ambiguity resolution. Delivered consistent, high-quality output within deadlines.

Independent Travel Manager & Virtual Assistant at Dreamport Travel

April 1, 2024 - July 1, 2025

Used CRM-like platforms and booking systems to manage travel requests. Handled escalations, tracked tasks, and ensured timely client communication. Maintained accurate documentation and organized large information sets.

IT Support Intern at Kenyatta National Hospital

January 1, 2016 - March 1, 2016

Assisted staff with documented troubleshooting procedures. Supported account setups, system updates, and basic network tasks. Updated logs and contributed to user support documents.

IT Support Specialist Intern at Kenyatta National Hospital

January 1, 2017 - March 1, 2017

Provided first-level technical support by troubleshooting hardware, software, and network issues. Guided users in IT resource utilization, account setups, and password resets. Assisted in network maintenance to minimize downtime in critical hospital functions. Maintained documentation of IT activities and contributed to the internal knowledge base.

AI Data Trainer and QA Specialist at Sama

January 1, 2019 - Present

End-to-end AI training and data quality workflows by preparing, labeling, and validating multimodal datasets for machine learning models; delivered 98%+ accuracy across text, image, audio, and video datasets; identified edge cases and anomalies to improve model robustness; ensured compliance with data privacy and project evaluation frameworks; maintained organized data records and contributed to continuous improvement of annotation guidelines.

AI Response Evaluator (Remote) at Sama

June 1, 2024 - August 1, 2024

Evaluated AI-generated responses for factual accuracy, relevance, and alignment with prompts and images; compared multiple responses (A/B testing) to identify the most accurate outputs; assessed hallucinations, biases, and inconsistencies; applied 3H guidelines (Harmless, Honest, Helpful) to ensure safe and reliable AI outputs; provided structured justification for evaluation decisions.

Independent Travel Manager at Dreamport

June 1, 2025 - August 1, 2025

Managed and processed travel-related tasks and bookings within the platform; verified travel information for accuracy; updated itineraries; followed company procedures to maintain service quality and workflow consistency; ensured accurate data entry and records within the system.

IT Support Intern at Nairobi National Hospital

January 1, 2017 - March 1, 2017

Technical Support: Resolved complex hardware and software failures for a diverse user base, ensuring minimal downtime and maximum operational continuity. Systems Maintenance: performed comprehensive preventive maintenance on workstations and peripheral devices to extend equipment lifecycles and ensure hardware reliability. Identity and Access Management: managed secure user profiles and access permissions within HRMIS/HMIS platforms. Infrastructure and Networking: supported configuration and troubleshooting of local area network components, IP phones, wireless access points, and structured cabling. Asset Management and Documentation: spearheaded digital inventory tracking and asset tagging. User Training and Enablement: developed and facilitated technical training sessions for staff on software navigation and cybersecurity best practices. Security and Compliance: administered endpoints security and antivirus deployments to protect information assets and ensure compliance with data priv