Available to hire
Hi, I’m Dwayne Hylton—a hardworking individual who can work on my own initiative or as part of a team. I embrace new challenges and opportunities, stay calm under pressure, and meet deadlines with a positive attitude. I’m enthusiastic, enjoy collaborating with others, and strive to help my team reach targets while supporting colleagues to achieve shared goals.
My experience spans customer-facing roles and creative projects. I’ve worked with Direct Line Group on vehicle damage claims and with First Locate / LCS in debt collection and customer service. I’ve also studied animation and graphic design, building a foundation in 2D/3D animation, post- and pre-production, and developing a portfolio in graphic design. I’m excited to apply these skills in a dynamic environment and continue learning.
Experience Level
Language
English
Fluent
Work Experience
Claims Manager at Direct Line Group
July 1, 2025 - PresentManaged vehicle damage claims; liaised between engineers and repairers; assessed damage reports; investigated existing claims; evaluated existing complaints following protocol; maintained accurate information on existing claims using internal systems; delivered exceptional customer service and communication; resolved customer queries with clarity and signposting.
Customer Service Advisor at First Locate / LCS
June 30, 2025 - September 26, 2025Customer service advisor; managed HMRC debt collection; payment plans; case management; debt management; resolved complaints and customer care; data protection and security protocols; KPI reviews; time management; team player; attention to detail; email communication; identified vulnerable customers; trained new staff.
Stock Maintenance at Krispy Kreme
December 31, 2019 - September 26, 2025Stock maintenance; organization, multitasking, time management; efficient use of time; communication with other departments; handling large transactions and transfers; addressing customer queries on first contact; supporting security procedures.
Claims Handler - Vehicle Damage at Direct Line Group
July 1, 2025 - PresentManaged vehicle damage claims. Liaised between engineers and repairers. Assessed damage reports, investigating existing claims. Evaluated existing complaints following protocol, taking ownership. Maintained accurate information on existing claims using internal systems. Delivered exceptional customer service and communication with empathy. Resolved customer queries with clarity and signposted next steps.
Customer Service Advisor at First Locate / LCS
June 1, 2025 - September 26, 2025Customer service advisor. Managed HMRC debt collection, payment plans, and general customer care. Case management, case returns, callbacks. Data protection and security protocols. KPI reviews. Debt management and actioned payment plans. Time management, team player, attention to detail, and communications via email. Identified vulnerable customers and contributed to training new recruits.
Banking Customer Service Advisor at Capita / Lloyds
December 31, 2023 - September 26, 2025Banking customer service focused on problem solving and reviewing customer accounts. Handling complaints, closing and escalating to higher departments. Chargebacks, blocking/unblocking debit cards, and managing large transactions and transfers. Resolving customer queries on first contact. Coordinating with other departments regarding vulnerable customers and providing support when needed. Conducting security procedures with customers and processing fraud cases and ATM chargebacks.
Stock Maintenance at Krispy Kreme
December 31, 2019 - September 26, 2025Stock maintenance, organization, multitasking, sorting. Time management, task prioritization, and efficient use of time. Effective communication with team members and supervisors.
Claims Handler at Direct Line Group
July 1, 2025 - PresentManaged vehicle damage claims; liaised between engineers and repairers; assessed damage reports, investigated existing claims; evaluated existing complaints following protocol; maintained accurate information on existing claims using internal systems; delivered exceptional customer service and communication; resolved customer queries with clarity and signposting.
Customer Service Advisor at First Locate / LCS
June 30, 2025 - October 2, 2025Provided customer service in debt collections (HMRC), implemented payment plans; managed case resolutions, complaints and customer care; performed data protection and security protocol adherence; reviewed KPIs; managed debt and payment plans; demonstrated time management and teamwork; identified vulnerable customers and supported training.
Banking Customer Service at Capita / Lloyds
December 31, 2023 - October 2, 2025Problem solving and investigation of customer accounts; handling complaints, closing and escalating to higher departments; managing chargebacks, blocking/unblocking debit cards, large transactions and transfers; resolving customer queries on first contact; coordinating with other departments regarding vulnerable customers and security procedures; raising fraud cases and ATM chargebacks.
Stock Maintenance at Krispy Kreme / DPD
December 31, 2019 - October 2, 2025Stock maintenance; organization, multitasking, sorting; time management; efficient use of time; communication.
Education
Bachelor's Degree in Animation at Southampton Solent University
January 11, 2030 - September 26, 2025Art & Media at Leeds College of Arts
January 1, 2014 - January 1, 2015IT Infrastructure Certification (CompTIA+) at The Skills Network
May 14, 2024 - August 19, 2024Back 2 Work Complete Training at Back 2 Work
January 1, 2024 - September 26, 2025Animation degree at Southampton Solent University
January 11, 2030 - September 26, 2025Art & Media Studies at Leeds College of Arts
January 1, 2014 - January 1, 2015IT Infrastructure Qualification at The Skills Network
May 14, 2024 - August 19, 2024Level 1 Training - Selling by Telephone; Working in a Contact Centre; Customer Service at Back 2 Work Complete Training
January 1, 2024 - October 2, 2025Animation and Multimedia Studies at Leeds College of Arts, Art & Media
January 1, 2014 - December 31, 2015Animation Studies at Southampton Solent University
January 11, 2030 - October 2, 2025Qualifications
Level 1 - Selling by telephone (outbound / inbound)
January 11, 2030 - September 26, 2025Level 1 - Working with others to support customers in a contact centre
January 11, 2030 - September 26, 2025Level 1 - Contribute to customer service in a contact centre
January 11, 2030 - September 26, 2025CompTIA+ Back 2 Work Complete Training Level 1
May 14, 2024 - August 19, 2024The Skills Network IT Infrastructure Training
May 14, 2024 - August 19, 2024IT Infrastructure Qualification
May 14, 2024 - August 19, 2024Level 1 Training - Selling by Telephone; Working in a Contact Centre; Customer Service
January 1, 2024 - October 2, 2025Industry Experience
Professional Services, Other, Retail, Software & Internet, Media & Entertainment, Financial Services, Government
Hire a Illustrator
We have the best illustrator experts on Twine. Hire a illustrator in Leeds today.