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Hi, I'm Liya Alem. I'm a Customer Support Specialist and Virtual Assistant with over 2+ years of experience in hospitality and call center environments. I'm skilled in inbound and outbound calling, issue resolution, documentation, and professional communication. I thrive under pressure while maintaining professionalism and empathy, and I’m seeking a remote Virtual Assistant or Customer Support role to support a global team with strong communication, reliability, and organization.…Hi, I'm Liya Alem. I'm a Customer Support Specialist and Virtual Assistant with over 2+ years of experience in hospitality and call center environments. I'm skilled in inbound and outbound calling, issue resolution, documentation, and professional communication. I thrive under pressure while maintaining professionalism and empathy, and I’m seeking a remote Virtual Assistant or Customer Support role to support a global team with strong communication, reliability, and organization.

Liya Alem

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Hi, I'm Liya Alem. I'm a Customer Support Specialist and Virtual Assistant with over 2+ years of experience in hospitality and call center environments. I'm skilled in inbound and outbound calling, issue resolution, documentation, and professional communication. I thrive under pressure while maintaining professionalism and empathy, and I’m seeking a remote Virtual Assistant or Customer Support role to support a global team with strong communication, reliability, and organization.…Hi, I'm Liya Alem. I'm a Customer Support Specialist and Virtual Assistant with over 2+ years of experience in hospitality and call center environments. I'm skilled in inbound and outbound calling, issue resolution, documentation, and professional communication. I thrive under pressure while maintaining professionalism and empathy, and I’m seeking a remote Virtual Assistant or Customer Support role to support a global team with strong communication, reliability, and organization.

Available to hire

Hi, I’m Liya Alem. I’m a Customer Support Specialist and Virtual Assistant with over 2+ years of experience in hospitality and call center environments.

I’m skilled in inbound and outbound calling, issue resolution, documentation, and professional communication. I thrive under pressure while maintaining professionalism and empathy, and I’m seeking a remote Virtual Assistant or Customer Support role to support a global team with strong communication, reliability, and organization.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Amharic

Fluent

English

Fluent

Work Experience

Receptionist & Customer Service Agent at Kuriftu Resorts

August 1, 2023 - May 1, 2024

Handled inbound calls, emails, and guest inquiries in a fast-paced environment. Assisted customers with reservations, billing questions, and service information. Coordinated with internal departments to resolve guest issues efficiently. Used hotel management systems for booking, payments, and customer records.

Receptionist at Axum Hotel

July 1, 2022 - July 1, 2023

Managed front desk operations, phone support, and customer inquiries. Resolved guest complaints while maintaining high satisfaction levels. Maintained daily reports, digital records, and guest logs. Supported administrative tasks, scheduling, and data entry.

Customer Support Agent at Blackpearl Trading

January 1, 2025 - January 1, 2026

Managed inbound and outbound customer calls in a fast-paced call center environment. Assisted customers with inquiries, service requests, and issue resolution. Conducted follow-up calls to confirm details and ensure customer satisfaction. Logged call details and outcomes accurately into internal systems. Escalated complex or unresolved issues to supervisors when required. Followed company scripts, quality standards, and daily performance targets.