Available to hire
I am a motivated creative designer currently pursuing a master’s degree in Human-Computer Interaction and Design. I have solid experience in customer service, administration, and branding design and management
Experience Level
Language
English
Fluent
Tagalog
Advanced
Work Experience
Technical Support at Convergys Inc.
December 31, 2011 - September 13, 2025Provided technical support via inbound calls; resolved product/service issues; managed service tickets; communicated outage resolutions; maintained customer records; documented interactions.
Administrative Support / Project Coordinator at IBM Philippines
December 31, 2016 - September 13, 2025Performed various roles including Administrative Support and Project Coordinator for RFS; SME for Bid Support Specialist; trained new team members on IBM CN D processes; ensured contract compliance and helped with knowledge transfer during IBM Brazil transition.
E-commerce Manager at AZANATEK LTD
December 31, 2020 - September 13, 2025Carried out diverse roles including Virtual Administrative Assistant, Social Media Branding & Management, graphic design and e-commerce management.
Online Store Manager at Astro Tile Newcastle
December 31, 2023 - September 13, 2025Managed all aspects of the online store, including inventory, pricing, and order fulfillment; created and edited product photography for web publication and promotional content; managed Facebook and Instagram social media platforms.
Education
Master’s in Human-Computer Interaction and Design at Aalto University
August 1, 2025 - July 31, 2026Qualifications
IBM Excellence Award
November 1, 2015 - September 13, 2025IBM Pillar Award
November 1, 2013 - September 13, 2025Industry Experience
Software & Internet, Professional Services, Education, Retail, Media & Entertainment
Experience Level
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