Hi, I am a Lead / Senior UX Designer with a proven track record in industries including utilities, publishing, financial services, insurance, travel, and telecoms. Clients include Lloyds Banking Group, Springer Nature, Tesco, Accenture, Aviva, HSBC, Citibank, Sapient, TfL, and lastminute.com. I enjoy designing complex systems and fostering strong collaboration with users and stakeholders.…

Liz McMahon

Hi, I am a Lead / Senior UX Designer with a proven track record in industries including utilities, publishing, financial services, insurance, travel, and telecoms. Clients include Lloyds Banking Group, Springer Nature, Tesco, Accenture, Aviva, HSBC, Citibank, Sapient, TfL, and lastminute.com. I enjoy designing complex systems and fostering strong collaboration with users and stakeholders.…

Available to hire

Hi, I am a Lead / Senior UX Designer with a proven track record in industries including utilities, publishing, financial services, insurance, travel, and telecoms. Clients include Lloyds Banking Group, Springer Nature, Tesco, Accenture, Aviva, HSBC, Citibank, Sapient, TfL, and lastminute.com. I enjoy designing complex systems and fostering strong collaboration with users and stakeholders.

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Skills

Experience Level

Figma
Expert
Adobe XD
Expert
Sketch
Expert
InVision
Intermediate
Axure
Intermediate

Language

French
Advanced

Work Experience

Senior UX Designer at Lloyds Banking Group
February 1, 2024 - Present
Delivered the travel booking service by integrating third-party hotel and flight journeys seamlessly into the retail banking app. Redesigned the Travel Hub across multiple brands, using research and data to optimize the experience for various customer types.
Lead UX Designer at OVO Energy
August 31, 2023 - July 21, 2025
Contributed as an integral part of an Agile team migrating complex energy export customers to OVO, managing a fast-paced project to meet Ofgem's deadline. Collaborated closely with Researchers, Business Analysts, and SMEs to design UX solutions for agent interfaces.
Senior UX Designer at Springer Nature
February 28, 2023 - July 21, 2025
Embedded in the agile team for the article submission experience. Created a solution to improve the post-submission experience, resulting in a 7% reduction in customer service contacts within the first month of beta release.
Lead UX Designer at Norman & Sons
July 31, 2021 - July 21, 2025
Visualized a no-code app builder platform for financial services databases for Genesis Global. Led a business banking improvements project at Citibank.
Senior UX Designer at LexisNexis
December 31, 2020 - July 21, 2025
Owned the UX process for Lexis Diligence, collaborating with the Research team to support development and deployment of new features.
Lead UX Designer at The Team
February 29, 2020 - July 21, 2025
Led the redesign and restructure of NS&I’s marketing website, creating a responsive registration system for the website and mobile app.
Lead UX Designer at Accenture
October 31, 2019 - July 21, 2025
Managed a UX team delivering projects for the Post Office, including designing a new credit card application process and overseeing business-as-usual activities.
UX Designer at TotallyMoney
June 30, 2019 - July 21, 2025
Optimized user journeys to increase conversion rates for customers visiting the site for credit card and loan comparisons.
Lead UX Designer at Aviva
February 28, 2019 - July 21, 2025
Created a complex data visualization dashboard for brokers and clients to help manage risk positions. Led UX within the product team improving motor insurance renewal customer journeys.
Lead UX Designer at Brilliant Basics
March 31, 2018 - July 21, 2025
Redesigned the consumer website of Telenet, Belgium’s largest broadband provider, as part of their digital transformation program.

Education

Add your educational history here.

Qualifications

BA (Hons)
January 1, 2000 - December 31, 2004

Industry Experience

Financial Services, Energy & Utilities, Telecommunications, Travel & Hospitality, Retail, Software & Internet
    Travel Booking Service, Lloyds Banking Group app

    I led the UX in delivering the UK’s first retail bank travel offering. Partnering with a third party, the app allows the customer to move seamlessly between the Lloyds and Hopper environments. Lloyds customers can now book and manage their travel through their banking app, allowing them to take advantage of all the bank’s travel features into their booking journey.

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