Elizabeth D e Leon

Led creative direction and visual concept development across print and marketing projects, ensuring consistency from concept through final production. Collaborated with designers, illustrators, photographers, and production teams to deliver client-ready artwork within timelines. Oversaw workflows, delegated tasks, and aligned creative execution with production constraints. Supported marketing initiatives by keeping visual output aligned with current design trends and industry standards.

Managed customer communications for loan and retail installment accounts via phone and email. Resolved billing disputes and delinquency issues while ensuring regulatory and confidentiality compliance. Maintained accurate account records and supported team performance objectives.

Coordinated inbound shipment processing, customs clearance support, and pre-alert documentation for international shipments. Built trusted relationships with customers, providers, and internal teams to resolve shipment issues in a timely manner. Translated shipping documentation and facilitated communication between stakeholders to support international operations. Also investigated shipment exceptions and delivery delays, identified root causes, coordinated solutions across logistics networks, maintained detailed case records, and contributed to service quality and accountability.