Available to hire
I am a service-oriented leader who values teamwork, honesty, and transparency. I have a keen eye for aesthetics and strive for constant improvement by seeking smarter solutions and seeing the big picture from multiple perspectives. Over my career I have built and led centralized service and site-support functions in Sweden, coordinating cross-functional teams, suppliers, and global finance; I enjoy enabling teams to work together smoothly while continuously refining processes and communications. Outside of operations, I care about clear, engaging communication and effective training to uplift organizational performance.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Swedish
Fluent
English
Fluent
Work Experience
Contract Support at CBRE GWS Sweden AB
February 29, 2020 - September 8, 2025Invoicing for 40 client accounts in Sweden; trained colleagues; handled daily internal requests from finance, management, and sourcing. Collected and analyzed requests and projects from an internal organization of 20-30 clients, oversaw invoicing, allocation, and payment follow-up to ensure accuracy and timely cash flow.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
December 31, 2018 - September 8, 2025Led a centralized site support organization established in Sweden; managed supplier onboarding; handled ad-hoc and annual purchase orders for Swedish accounts; managed payment reminders and debt collections; held weekly and monthly meetings with finance teams globally; followed up and escalated issues; participated in transition processes and new customer accounts; developed a concept for educating employees in P2P processes to improve sourcing, communication, and training.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 31, 2016 - September 8, 2025Planned Ericsson events of varying sizes, including quoting projects, communicating with clients, and arranging logistics with subcontractors. Participated in organizational change planning and communication due to acquisition.
Customer Service Manager / Communication Manager at Johnson Controls Global Workplace Solutions Sweden AB
September 1, 2015 - September 8, 2025Led customer service and communication functions within Nordic operations; involved in transitions during acquisitions, and established processes while coordinating with global teams.
Facility Administrator / Project Secretary at Ericsson AB
January 31, 2003 - September 8, 2025Communicated with external disciplines for building the site Ericsson Lindholmen; coordinated with Ericsson departments for their technical requirements; informed Ericsson employees via a website developed and maintained by the role holder.
Contract Support at CBRE GWS Sweden AB
February 29, 2020 - September 8, 2025Responsible for invoicing 40 client accounts in Sweden; trained colleagues; handled daily internal requests from finance, management, and sourcing; collected information on requests/projects from an internal organization of 20-30 clients, overseeing invoicing, allocation, and follow-up on payment.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
December 31, 2018 - September 8, 2025Established and managed a centralized service organization in Sweden; responsible for supplier onboarding; handling ad-hoc and annual purchase orders; managing payment reminders and debt collection; led weekly/monthly finance meetings globally; followed up and escalated issues; participated in transitions and new customer accounts. Developed a concept for educating employees in P2P processes to improve sourcing, communication, and training.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 31, 2016 - September 8, 2025Event planning for Ericsson, coordinating quotes, client communications, and logistics with subcontractors; participated in organizational change planning and communication due to acquisitions.
Customer Service Manager / Communication Manager at Johnson Controls
September 1, 2015 - September 8, 2025Managed customer service and communications; supported transitions when operations moved to CBRE GWS Sweden AB in 2015; engaged with Ericsson and internal teams to maintain service quality.
Facility Administrator / Project Secretary at Ericsson AB
January 31, 2003 - September 8, 2025Communication with external disciplines for Ericsson Lindholmen site; liaison with Ericsson departments for technical requirements; informed employees via a self-developed internal website.
Facility Administrator / Project Secretary at Ericsson AB
January 1, 2003 - September 8, 2025Communication with all external disciplines of building the site Lindholmen. Communication with all Ericsson departments for their technical requirements. Informing Ericsson employees via a website, developed and disciplined by me.
Customer Service Manager / Communication Manager at Johnson Controls
September 1, 2015 - September 8, 2025Managed customer service and internal communications; participated in organizational changes due to an acquisition; ensured service delivery across Sweden.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 1, 2016 - September 8, 2025Event planning for Ericsson; quoting projects, client communications, and subcontractor logistics; participated in organizational changes due to acquisition.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
December 1, 2018 - September 8, 2025Responsible for centralized service provider operations in Sweden; supplier onboarding; ad-hoc and annual orders; payment reminders; debt collections; weekly/monthly finance meetings; escalation; development of P2P education concept to improve sourcing, communication, and training.
Contract Support at CBRE GWS Sweden AB
February 1, 2020 - September 8, 2025Invoicing 40 client accounts; training colleagues; handling internal requests from finance, management, and sourcing; collecting information on requests/projects; overseeing invoicing, allocation, and payment follow-up.
Contract Support at CBRE GWS Sweden AB
February 1, 2020 - September 8, 2025Responsible for invoicing 40 client accounts in Sweden along with training colleagues. Handling daily internal requests and other tasks from finance, management, and sourcing. Information collection regarding requests and projects carried out by an internal organization of 20-30 clients, where I oversaw invoicing, allocation, and follow-up on payment.
Customer Service Manager – Site Support Sweden at CBRE GWS Sweden AB
December 1, 2018 - September 8, 2025Established and managed a centralized service provider in Sweden; supplier onboarding, ad-hoc and annual purchase orders for most Swedish accounts; payment reminders and debt collections; weekly and monthly meetings with finance teams globally; follow-up and escalation of issues; participated in transition processes and new customer accounts. Developed a concept for educating employees in P2P processes to improve sourcing and communication.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 1, 2016 - September 8, 2025Event planning for Ericsson, both small and large. Quoting projects, communicating with clients, and arranging logistics with subcontractors. Participation in organizational change planning and communication due to an acquisition.
Customer Service Manager / Communication Manager at Johnson Controls
September 1, 2015 - September 8, 2025Managed customer service and communications; cross-discipline communication with Ericsson; informed Ericsson employees via a website developed and maintained internally.
Facility Administrator / Project Secretary at Ericsson AB
January 1, 2003 - September 8, 2025Communication with external disciplines for the Ericsson Lindholmen site; coordination of technical requirements; informed Ericsson employees via an internal website developed by me.
Contract Support at CBRE GWS Sweden AB
February 1, 2020 - September 8, 2025Invoicing for 40 Swedish client accounts; trained colleagues; handled daily internal requests from finance, management, and sourcing; collected information on requests and projects carried out by an internal organization of 20-30 clients; oversaw invoicing, allocation, and payment follow-up.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
December 31, 2018 - September 8, 2025Established a centralized service provider in Sweden; managed supplier onboarding; issued ad-hoc and annual purchase orders for Swedish accounts; performed payment reminders and debt collections; held weekly and monthly meetings with finance teams globally; developed a concept to educate employees in P2P processes, improving sourcing and training.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 31, 2016 - September 8, 2025Planned Ericsson events, including quotes, client communications, and subcontractor logistics; participated in organizational change planning due to acquisition.
Customer Service Manager / Communication Manager at Johnson Controls
September 1, 2015 - September 8, 2025Communicated with external disciplines for Ericsson Lindholmen site and with Ericsson departments for their technical requirements; informed Ericsson employees via a website developed by me.
Facility Administrator / Project Secretary at Ericsson AB
January 31, 2003 - September 8, 2025Communicated with all external disciplines of the Ericsson Lindholmen site and with Ericsson departments for technical requirements; informed Ericsson employees via a website I developed.
Contract Support at CBRE GWS Sweden AB
February 1, 2020 - September 8, 2025Invoicing for approximately 40 client accounts; trained colleagues; handled daily internal requests from finance, management, and sourcing; collected information on internal projects for an organization of 20-30 clients; oversaw invoicing, allocation, and payment follow-up.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
December 1, 2018 - September 8, 2025Led a centralized service provider operation in Sweden; supplier onboarding (preferred); managed ad-hoc and annual purchase orders; performed payment reminders and debt collection; conducted weekly and monthly meetings with global finance teams; participated in transition processes and onboarding of new customer accounts; developed a concept for educating employees in P2P processes.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
August 1, 2016 - September 8, 2025Event planning for Ericsson, including quoting projects, coordinating with clients, and arranging logistics with subcontractors; contributed to organizational changes due to an acquisition.
Customer Service Manager / Communication Manager at Johnson Controls
September 1, 2015 - September 8, 2025Managed customer service and communication functions; established centralized service operations in Sweden; onboarding of suppliers; handled purchase orders, ad-hoc and annual orders; performed payment reminders and debt collection; led transition and new account onboarding; developed a concept for educating employees in P2P processes; participated in global finance coordination.
Facility Administrator / Project Secretary at Ericsson AB
January 1, 2003 - September 8, 2025Communicated with all external disciplines of the Ericsson Lindholmen site; coordinated technical requirements across Ericsson departments; informed Ericsson employees via a self-developed website.
Contract Support at CBRE GWS Sweden AB
January 1, 2019 - February 1, 2020Responsible for invoicing 40 client accounts in Sweden and training colleagues. Handled daily internal requests from finance, management, and sourcing. Collected information on internal projects for an organization of 20-30 clients, overseeing invoicing, allocation, and payment follow-up. Contributed to transition activities and ongoing process improvements across P2P-related tasks.
Customer Service Manager for Site Support Sweden at CBRE GWS Sweden AB
August 1, 2016 - December 1, 2018Led a centralized service provider operation in Sweden, focusing on supplier onboarding, ad-hoc and annual orders, payment reminders and debt collection. Coordinated weekly and monthly meetings with global finance teams and escalated issues as required. Developed and implemented a concept for educating employees in P2P processes to improve sourcing, communication, and training.
Customer Service Manager / Event Coordinator at CBRE GWS Sweden AB
September 1, 2015 - August 1, 2016Planned Ericsson events, including project quoting, client communication, and logistics with subcontractors. Participated in organizational change planning and communication due to an acquisition.
Customer Service Manager / Communication Manager at Johnson Controls
January 1, 2003 - September 1, 2015Managed customer service and internal communications across Nordic operations, onboarding suppliers, handling purchase orders, reminders, and debt collection. Led weekly/global finance-related meetings and contributed to transition activities and organizational changes.
Facility Administrator / Project Secretary at Ericsson AB
May 1, 1996 - January 1, 2003Coordinated with external disciplines and Ericsson departments to meet site technical requirements at Ericsson Lindholmen. Communicated Ericsson needs across departments and informed employees via an internally developed website.
Education
3 years financial/marketing at Katrinelundskolan
January 11, 2030 - September 8, 20253 years financial/marketing at Katrinelundskolan
January 11, 2030 - September 8, 20253 years of financial/marketing at Katrinelundskolan, Gothenburg
January 11, 2030 - September 8, 20253 years of financial/marketing at Katrinelundskolan
January 11, 2030 - September 8, 2025Three-year financial/marketing studies at Katrinelundskolan, Gothenburg
January 11, 2030 - September 8, 2025Financial/Marketing studies (3 years) at Katrinelundskolan
January 11, 2030 - September 8, 2025Financial/Marketing studies at Katrinelundskolan
January 11, 2030 - December 28, 2025Qualifications
HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025Information security
January 11, 2030 - September 8, 2025Manager Education – English
January 11, 2030 - September 8, 2025P2P systems: eCounterline, FMP, Maximo, iScala, Maple
January 11, 2030 - September 8, 2025Internal mandatory courses; ethics, morals, diversity, sustainability
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025Information security
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025Information security
January 11, 2030 - September 8, 2025WWW introduction
January 11, 2030 - September 8, 2025Adobe InDesign
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025Information security
January 11, 2030 - September 8, 2025WWW introduction
January 11, 2030 - September 8, 2025Adobe InDesign
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - September 8, 2025DHLR
January 11, 2030 - September 8, 2025Fire security
January 11, 2030 - September 8, 2025HLR, DHLR, Fire Security
January 11, 2030 - September 8, 2025AutoCAD LT
January 11, 2030 - September 8, 2025Information Security
January 11, 2030 - September 8, 2025WWW Introduction
January 11, 2030 - September 8, 2025Adobe InDesign
January 11, 2030 - September 8, 2025P2P Systems: eCounterline, FMP, Maximo, iScala, Maple
January 11, 2030 - September 8, 2025Internal mandatory courses: ethics, bribes, morals, diversity, sustainability
January 11, 2030 - September 8, 2025Manager Education – English
January 11, 2030 - September 8, 2025HLR
January 11, 2030 - December 28, 2025DHLR
January 11, 2030 - December 28, 2025Fire security
January 11, 2030 - December 28, 2025AutoCAD LT
January 11, 2030 - December 28, 2025Intranet Ericsson
January 11, 2030 - December 28, 2025Information security
January 11, 2030 - December 28, 2025WWW introduction
January 11, 2030 - December 28, 2025Adobe InDesign
January 11, 2030 - December 28, 2025Advanced Word, Excel and PowerPoint
January 11, 2030 - December 28, 2025P2P systems (eCounterline, FMP, Maximo, iScala, Maple)
January 11, 2030 - December 28, 2025Internal mandatory courses (ethics, bribes, morals, diversity, sustainability, etc.)
January 11, 2030 - December 28, 2025Industry Experience
Real Estate & Construction, Professional Services, Telecommunications, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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