Design is driven by research, data, and product innovation, with specialized experience in Web3 and blockchain user experiences. I focus on crafting usable, impactful products and systems that scale. I believe having a strong impact on a product’s usability, alongside solving problems, is a core value I bring to every project.
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- Gather data through User research and 7+interviews to shape product insights, which help to predict UX changes and better customer journey within the whole flow of the platform.
- Aggregate insights through interviews, define Affinity themes, persona, and based on that work on Design concept for next product iterations to improve customer booking flow.
- Work on task flows within the UX audit of the 1st version of MVP to build next roadmap iterations.
- Utilized Design User methodologies to streamline the information architecture.
- Work on UI - updated style guides and components based on nextui to hand over the design to developers.
- Apply Rapid Prototyping techniques to create high-fidelity prototypes for usability testing, enhancing user experience and interaction design.
- Investigated the product design and initial customer journey.
- Improved and implemented a streamlined customer journey process, reducing average authorization time by 25% and Deposit flow time by 35%.
- Optimized mobile version of the app, added validation to all fields in UX flow and headed to developers.
- Managed and coordinated team of developers to successfully deliver projects on time and within budget, achieving a 95% project completion rate.
Worked on decreasing Job Marketplace churn rates within dedicated data-driven design and research.
Mapped the Customer journey on low-code platform, analysed pain points through user interviews, gathered competitors analysis, and created UX improvement plan for the platform and email marketing campaigns.
Developed intuitive Sitemaps as part of a comprehensive UX strategy, resulting in increased user engagement.
Applied creativity in conducted user research, identifying key pain points and needs of target users, leading to a 20% improvement in software product usability.
Established empathy with beta users, receiving feedback from over 30 users and encourage 15% reduction in user churn rate.
Developed new outbound channels from the ground up.
Cultivated and nurtured enduring client relationships.
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