I am a motivated and adaptable professional with experience in customer service, marketing and administrative

Lorena Lafuente

I am a motivated and adaptable professional with experience in customer service, marketing and administrative

Available to hire

I am a motivated and adaptable professional with experience in customer service, marketing and administrative

Language

Spanish; Castilian
Fluent
English
Fluent
French
Intermediate
German
Beginner

Work Experience

Store Manager at Novum Bank Limited (Malta)
June 1, 2025 - November 19, 2025
Financial Services Assistant (Banking Sector)
Production, Warehouse - Logistics Assistant at Ingeteam Power Technology
January 1, 2023 - January 1, 2023
Logistics and warehouse support at Ingeteam Power Technology in Sesma, Navarra. Responsibilities included production assistance, inventory management, and coordination of shipments.
Administrative Officer at City Council Offices (Tax Office)
February 1, 2019 - February 1, 2019
Administrative duties in tax office related to local government; data entry, filing, and customer service.
Administrative Assistant at Occupational Center Elkarkide (Iturrama, Pamplona)
January 1, 2018 - January 1, 2018
Administrative support in occupational center; front desk and general office tasks.
Store Manager
June 1, 2025 - November 19, 2025
Volunteer - Farm Work at Farm in Costa Rica
January 1, 2024 - November 19, 2025
Volunteer work including farming duties (01/2024); tasks may include general farm help.
Reception and Kitchen Assistant at Rio Surf Hostel, El Salvador
February 1, 2024 - November 19, 2025
Reception and Cleaning Assistant at Caracolito Hostel, Nicaragua
March 1, 2024 - November 19, 2025
Administrative Assistant / Warehouse Logistics at Nova Bank
January 1, 2023 - December 31, 2025
Provided administrative support and coordinated warehouse logistics. Responsibilities included handling client inquiries, advising on loan products, managing loan contracts, recording and tracking orders, and supporting the sales team with admin tasks.
Administrative Assistant at Ingeteam Power Technology
January 1, 2019 - December 31, 2023
Handled client inquiries, advised on loan products, managed loan contracts, and supported the sales team with administrative tasks.
Tax Administrative Officer at CGI SA / ViLine SL
January 1, 2018 - December 31, 2019
Performed tax administrative duties and supported documentation and internal coordination within the finance team.
Store Manager at VAS Boots & Shoes
January 1, 2016 - December 31, 2018
Managed store operations, performed administrative duties, and handled receptionist tasks, ensuring excellent customer service.
Administrative / Receptionist at Elkarkide Iturrama Occupational Center
January 1, 2014 - December 31, 2016
Administrative and front-desk responsibilities in an educational/occupational center setting.
Junior Production Coordinator at Pure Holding AG
January 1, 2025 - Present
Supported manufacturing projects, managed inventory movements, updated records, and ensured accurate data and smooth workflow coordination.
Financial Services Assistant at Novum Bank
January 1, 2023 - January 1, 2025
Handle client inquiries, advise on loan products, manage loan contracts, and supported the sales team with administrative tasks.
Production and Warehouse Operative at Ingeteam Power Technology
January 1, 2019 - January 1, 2023
Handled warehouse orders, recorded and tracked incidents, reviewed documentation, and occasionally assisted the production team.
Tax Administrative Officer at CGI S.A. / Vialine SL
January 1, 2018 - January 1, 2019
Managed local tax debts and traffic fines, handled all administrative procedures, appeals, payments, and documentation. Provided accurate information to support internal processes and clients.
Store Manager at MAS Boots & Shoes
January 1, 2016 - January 1, 2018
Assisted customers, managed daily store operations, controlled stock levels, and maintained excellent customer service standards.

Education

Higher Degree in Commerce and Marketing at VAS Boots & Shoes (Pamplona)
January 1, 2014 - January 1, 2016

Qualifications

Higher Degree in Commerce and Marketing
January 1, 2014 - January 1, 2016
Higher Degree in Administration and Finance
January 1, 2023 - November 19, 2025
Higher Vocational Diploma in Commerce and Marketing
January 1, 2012 - January 1, 2014
Higher Vocational Diploma in Administration and Finance
January 1, 2014 - January 1, 2016
Higher Vocational Diploma in Commerce and Marketing
January 1, 2012 - January 1, 2014
Higher Vocational Diploma in Administration and Finance
January 1, 2012 - January 1, 2014

Industry Experience

Travel & Hospitality, Transportation & Logistics, Financial Services, Professional Services, Software & Internet, Retail, Education, Media & Entertainment, Manufacturing, Other