Available to hire
I’m Lot Garda Jean Caingcoy, a dedicated professional with experience in BPO customer service and social media moderation. I have also completed training in Social Media Management, developing skills in content creation, audience engagement, and online brand support. I’m passionate about learning, creativity, and helping businesses grow their digital presence.
Experience Level
Work Experience
Content Mediation / Customer Service (tenure based on listed date ranges)
February 1, 2006 - October 1, 2010Customer Service Representative
January 1, 2006 - January 1, 2010Content moderation and customer service support, focusing on reviewing digital content and enforcing platform policies while maintaining quality and productivity. Managed customer inquiries and resolved issues with strong communication and problem-solving skills.
Content Moderator (Content Mediation) / Customer Service at TBD (Holy Name Academy reference appears but no clear employer role stated)
June 1, 2000 - October 1, 2010Reviewed and moderated user-generated content (text, images, videos, and comments), removing inappropriate, harmful, or policy-violating content to ensure compliance with community guidelines and platform policies. Maintained high accuracy and consistency while meeting quality and productivity standards. Responded to customer inquiries and resolved issues efficiently with strong communication and problem-solving skills.
Handled customer service tasks including customer complaint resolution via calling, order/process support, returns, refunds, and account concerns. Also supported billing/payment and account-related inquiries according to internal procedures and protocols.
Customer Service Representative
January 1, 2000 - January 1, 2006Handled customer service operations including receiving and resolving customer inquiries, complaints, and account/billing/payment concerns; supported order, return, and refund processes; adhered to protocols and maintained quality and productivity standards.
Education
at Holy Name Academy
January 11, 2030 - August 10, 2026Product-specific training (new hire) at T-Mobile (TCCP/TC C P period meeting expectations)
May 3, 2024 - May 3, 2024Product-specific training and nesting/TCCP at T-Mobile
June 7, 2024 - June 7, 2024Qualifications
Content Mediation training
March 7, 2026 - March 7, 2026Completion of New Hire Product-Specific Training
May 3, 2024 - May 3, 2024Completion of Product Specific Training and Nesting/TCCP Period
June 7, 2024 - June 7, 2024Completion of Content Mediation Training
March 7, 2026 - March 7, 2026Overall Top Performer (Apr/May/Mar)
March 1, 2026 - May 1, 2026Product- Specific Training (New Hire Product-Specific Training; TCCP/Program training)
May 3, 2024 - May 3, 2024Product Specific Training and Nesting/TCCP
June 7, 2024 - June 7, 2024Content Mediation Training
March 7, 2026 - March 7, 2026Completion of Content Mediation Training
March 7, 2026 - March 7, 2026Completion of New Hire Product-Specific Training (May 3, 2024)
May 3, 2024 - May 3, 2024Completion of Product Specific Training and Nesting/TCCP (June 7, 2024)
June 7, 2024 - June 7, 2024Completion of Product Specific Training and Nesting/TCCP period meeting expectations for a new hire (T-Mobile Program)
June 7, 2024 - June 7, 2024New Hire Product-Specific Training
May 3, 2024 - May 3, 2024Product Specific Training and Nesting/TCCP period
June 7, 2024 - June 7, 2024Content Mediation Training
March 7, 2026 - March 7, 2026Completion of New Hire Product-Specific Training
May 3, 2024 - August 10, 2026Completion of Product Specific Training and Nesting/TCCP period (T-Mobile program)
June 7, 2024 - August 10, 2026Completion of Content Mediation Training
March 7, 2026 - August 10, 2026Social Media Management Training
July 22, 2026 - August 10, 2026Industry Experience
Education, Media & Entertainment, Professional Services
Experience Level
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