Team Leader at Superdrug

Led and motivated the shop floor team to deliver excellent customer service and achieve store objectives. Supported the Store Manager with day-to-day running of the store, and assumed Assistant Manager responsibilities in their absence to ensure smooth business operations. Oversaw and delegated tasks to team members, provided guidance and support to maintain high performance standards, and managed opening/closing procedures including cash handling, security checks, and compliance with company policies. Trained, coached, and supported new and existing colleagues to build confidence and performance. Resolved customer queries and complaints professionally to ensure positive customer experience. Monitored stock levels, organised merchandising and displays, and planned adapted product placement and promotional displays to improve visibility and sales opportunities. Used sales performance and customer buying trends to inform merchandising decisions. Maintained compliance with health and safe

Assistant at Terry's Take Away, Bristol

Supported day-to-day operation of a mobile catering business, ensuring events ran efficiently and customers received excellent service. Helped with event logistics including planning, setup, transport, and organisation across multiple locations and events. Completed administrative tasks such as processing orders, managing bookings, maintaining records, and handling cash transactions. Delivered friendly and efficient customer service in fast-paced environments, monitored stock levels and prepared supplies so equipment was ready for each event, resolved operational challenges with the business owner, and maintained standards of food hygiene, cleanliness, and health and safety throughout service.

Assistant at Terry's Take Away

Supported day-to-day operations of a mobile catering business, ensuring events ran efficiently and customers received excellent service. Assisted with event logistics including planning, setup, transportation, and organisation across multiple locations and events. Completed administrative tasks such as processing orders, managing bookings, maintaining records, and handling cash transactions. Delivered friendly and efficient customer service in fast-paced, high-pressure environments. Monitored stock levels, prepared supplies, and ensured equipment readiness for each event. Worked closely with the business owner to resolve operational challenges and maintain smooth daily operations. Maintained high standards of food hygiene, cleanliness, and health and safety throughout service, demonstrating flexibility by adapting to different event requirements, customer demands, and busy service periods.