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Hello ! I used to be a customer service professional with a side of ESL teaching to adults and children. One of my main projects while I was teaching was to be an audiobook narrator. I am a native english language speaker with a neutral accent. I have taken 15 spanish classes in Argentina so far.…

Tracey Lovett

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Hello ! I used to be a customer service professional with a side of ESL teaching to adults and children. One of my main projects while I was teaching was to be an audiobook narrator. I am a native english language speaker with a neutral accent. I have taken 15 spanish classes in Argentina so far.…

Available to hire

Hello ! I used to be a customer service professional with a side of ESL teaching to adults and children. One of my main projects while I was teaching was to be an audiobook narrator. I am a native english language speaker with a neutral accent. I have taken 15 spanish classes in Argentina so far.

Skills

Leadership

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Experience Level

Leadership

Expert

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Intermediate

Language

English

Fluent

Malay

Advanced

Work Experience

Premium Cabin Flight Attendant at Emirates Airline

January 1, 2014 - January 1, 2020

Led and managed a team of 6 to 10 cabin crew per flight, ensuring adherence to policies and safety standards; directed in-flight emergency responses, medical incidents, and security threats; collaborated with flight deck and ground crew for seamless turnaround; resolved passenger conflicts and complex service issues; developed leadership, mentorship, and customer service excellence.

Cabin Supervisor at Emirates Airline

January 1, 2022 - January 1, 2025

Led and managed cabin operations; directed in-flight emergency responses; collaborated across departments to ensure safety and efficiency; resolved customer service issues and maintained calm under pressure; drove team leadership, performance monitoring, and training.

English as a Second Language Teacher at Online

January 1, 2020 - January 1, 2021

Certified ESL teacher delivering online instruction to international students; designed personalized feedback, conducted online coaching, and supported blended learning.

Guest Services Ambassador at World Expo - UAE Pavilion

January 1, 2021 - January 1, 2022

Welcomed and assisted visitors at major events; ensured safety and high-quality guest experience; coordinated with security and operations during peak times.