Lucía Ramella

Available to hire

Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

AI Trainer at Teleperformance
April 1, 2020 - October 1, 2023
Trained new hires on Trust & Safety content moderation policies and workflows; designed and produced training materials, including documentation, guidelines, videos, and instructor-led sessions; analyzed performance metrics to identify skill gaps and advised stakeholders on targeted training solutions; delivered personalized feedback to team members and provided performance insights to supervisors; led teams in high-volume, deadline-driven environments while maintaining quality standards; proposed and implemented improvements to training methodologies and content delivery.
AI Trainer at Teleperformance
October 1, 2023 - January 1, 2026
Supported RLHF workflows by providing structured, high-quality feedback aligned with model training objectives; adapted to new AI tools and platforms; collaborated with cross-functional teams to optimize training content and processes.

Education

Liceu Professional Degree, Saxophone at L'Aula de jazz y música moderna (Liceu)
January 1, 2017 - January 1, 2018
Music Teacher Degree at Universidad Nacional de Rosario - UNR
January 1, 2011 - January 1, 2017
Advanced English Certification at University of Cambridge
January 11, 2030 - January 26, 2026
High School Diploma - Social Sciences at Normal 6 School
January 1, 2007 - January 1, 2010

Qualifications

Music Teacher Degree
January 1, 2011 - January 1, 2017
Liceu Professional Degree, Saxophone
January 1, 2017 - January 1, 2018
Advanced English Certification
January 11, 2030 - January 26, 2026
High School Diploma - Social Sciences
January 1, 2007 - January 1, 2010

Industry Experience

Media & Entertainment, Education, Professional Services