Luciana Sol del Palacio Berchi

Senior Quality Evaluator at Concentrix

Ensured compliance with industry regulations and company guidelines. Influenced test strategy for Engineering and Product Lines within designated evaluation forms and client and market standards. Created BCQA and Admin Compliance Audits for Spanish and English speaking Customer Service agents and Social Media Moderators. Hosted individual Coaching sessions with agents and moderators to set goals for improvement.

Core Satisfaction Data Analyst at Telus International

Analyzed different types of data and media to enhance AI and machine learning models. Used TryRating platform and web search engines to investigate the quality of queries. Passed a set of tests every time to perform new varied tasks.

Localisation Quality Assurance - Game Tester at PTW (Pole to Win International)

Spanish and English UK Localisation QA game tester, creation of bug reports for linguistic and implementation bugs. Used Bugs and text Databases (JIRA, REDMINE, BAMBOO, XLOC), PARSEC for remote access, remote console software (TARGET MANAGER FOR PS5, XBOX, STEAM), Mattermost server, and Microsoft Environment (SHAREPOINT, TEAMS) with Outlook (EXCEL, WORD, POWERPOINT).

Community Manager and Moderator at SocialBear

Social media moderator and customer reaction response specialist, focusing on Community Management via email, social media, live chat, and ticket resolution, moderating for clients such as Pokerstars Casino and Funky Pigeon.

Front of House at Cyprus Avenue

Customer facing role including taking reservations, processing payments via cash and card, opening store, and general housekeeping duties.

Manager at La Yapa S.R.L

Managed a printer's shop in Buenos Aires, including graphic design, sales, social network management, customer service, front desk, cash handling, printing, and general tasks.

Independent Translator at The Lab Ideas Co.

Completed many large English/Spanish translation projects including subtitling and website translations.

Independent Translator at Astroherbarium Alchemical School

Sole translator on a large Spanish-English translation project comprising video subtitles, media, and website translation.

Online Business Project Creator at Medicinae Siderum Online School

Creator and instructor of various courses related to Alchemy, Herbalism, Yoga, and Meditation in an online school environment.

Senior Quality Evaluator at Concentrix, Belfast

Ensured compliance with industry regulations and company guidelines. Influenced test strategy for Engineering and Product Lines within designated evaluation forms and client and market standards. Created BCQA and Admin Compliance Audits for Spanish and English speaking Customer Service agents and Social Media Moderators. Hosted individual coaching sessions with agents and moderators to set goals for improvement.

Core Satisfaction Data Analyst at Telus International, Remote

Analyzed different types of data and media to enhance AI and machine learning models. Used TryRating platform and web search engines to investigate the quality of queries. Passed a set of tests every time to perform new varied tasks.

Localisation Quality Assurance - Game Tester at PTW (Pole to Win International), Glasgow - remote

Served as Spanish and English UK Localisation QA game tester, creating bug reports for linguistic and implementation bugs. Utilised bug and text databases such as JIRA, Redmine, Bamboo, XLOC, remote access software PARSEC, and remote console software TARGET MANAGER for PS5, Xbox, Steam. Employed Microsoft environment tools including SharePoint, Teams, and Outlook.

Community Manager and Moderator at SocialBear, Remote

Moderated social media and handled customer reaction responses, specialising in community management via email, social media, live chat, and ticket resolution. Currently manages clients such as Pokerstars Casino and Funky Pigeon.

Front of House at Cyprus Avenue, Belfast

Customer facing role including taking reservations and payments via cash and card, opening store, and general housekeeping duties.

Manager at La Yapa S.R.L, Buenos Aires, Argentina

Managed printer's shop including graphic design, sales, social network management, customer service, front desk, cash handling, printing, and general tasks.

Independent Translator at The Lab Ideas Co.,

Performed many large English/Spanish translation projects including subtitling and website translations.

Senior Quality Evaluator at Concentrix

Ensured compliance with industry regulations and company guidelines. Influenced the test strategy across Engineering and Product Lines with evaluation forms aligned to client and market standards. Created BCQA and Admin Compliance Audits for Spanish and English speaking Customer Service agents and Social Media Moderators. Hosted coaching sessions to set improvement goals.

Core Satisfaction Data Analyst at Telus International

Analysed data and media to improve AI and machine learning models using TryRating platform and web search engines. Successfully passed tests regularly to perform new varied tasks.

Localisation Quality Assurance - Game Tester at PTW (Pole to Win International)

Performed Spanish and English UK localisation QA testing for games. Created bug reports for linguistic and implementation bugs using tools such as JIRA, REDMINE, BAMBOO, XLOC. Used remote access software and Microsoft environment tools to manage testing and communication.

Community Manager and Moderator at SocialBear

Moderated social media and customer interactions across email, social media, live chat, and ticket resolution. Worked with clients including Pokerstars Casino and Funky Pigeon to foster community management and customer reaction responses.

Front of House at Cyprus Avenue

Handled customer-facing duties such as taking reservations, payments via cash and card, store opening, and general housekeeping tasks.

Community Manager and Moderator at SocialBear

Remote social media moderator and customer reaction response specialist, excelling in community management across email, social media, live chat, and ticket resolution. Moderated for clients like Pokerstars Casino and Funky Pigeon.

Senior Quality Evaluator at Concentrix

Conducted QA audits and compliance assessments in English and Spanish, ensuring adherence to client standards. Delivered multilingual QA coaching and performance guidance to customer support agents and social media moderators. Accomplished process improvements and cross-department calibrations to optimize evaluation accuracy.

Localisation QA – Functional Tester at PTW

Conducted linguistic and implementation QA for AAA games in English and Spanish, collaborating with translation, development, and engineering teams to enhance QA processes and reduce release errors. Tracked and resolved linguistic, implementation, and functional issues, improving multilingual build quality and release consistency.

Delivered English ↔ Spanish translation, localization, and subtitling projects with attention to accuracy, style, and cultural adaptation. Taught English to students and professionals, designing customized lesson plans and supporting language development.