Digital Marketing Specialist at Rift Valley Institute of Business Studies

Led tailored digital marketing initiatives to align with business objectives, boosting conversions by 30% within six months. Created and managed content and paid campaigns across Facebook, Twitter, and Instagram, increasing social media following and engagement by 44%. Conducted competitor and technology trend research to develop lead-generation strategies that supported sales growth. Collaborated with cross-functional teams to ensure seamless content scheduling and multi-platform posting. Leveraged Meta Business Suite analytics to optimize campaign performance and ROI, and developed content collection strategies that enhanced brand storytelling and audience resonance.

Content Supervisor at Kenya National Bureau of Statistics

Led a team of 18 enumerators to achieve 100% household enumeration within the assigned timeframe through efficient allocation and tracking processes. Trained enumerators in data collection techniques to ensure accuracy and consistency across multiple enumeration areas. Performed follow-up verifications to reduce data discrepancies by 18%. Collaborated with team members virtually for daily reporting and troubleshooting, improving coordination and productivity. Compiled and submitted comprehensive daily and final reports, ensuring timely completion of project deliverables.

Supervisor at Empire Sports Bar

Increased daily sales revenue by 20% by optimizing inventory management and implementing strategic stock replenishment plans. Resolved customer complaints promptly, maintaining customer satisfaction ratings above 90%. Managed staff performance and morale, resulting in a 16% improvement in overall team productivity. Served as interim manager during managerial absences, maintaining operational consistency and customer satisfaction. Implemented customer service standards that enhanced client retention and overall guest experiences. Conducted weekly performance evaluations and provided actionable feedback to strengthen team capabilities.

Intern at Machakos People’s Park

Coordinated event preparations and guest ushering for large public events, improving guest satisfaction. Enhanced park visibility through social media marketing, contributing to higher visitor numbers during the internship. Assisted in scheduling and supervising employees, ensuring seamless event execution and daily operations. Delivered exceptional customer care to walk-in guests, contributing to positive visitor experiences.