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I'm Lucy Stockdale—a warm, polished front-of-house professional with extensive experience across corporate reception, client-facing roles, and professional training environments. I’m known for delivering exceptional first impressions, keeping front-of-house operations organised and efficient, and building strong, positive relationships with visitors, clients, and colleagues. Beyond welcoming people, I design and deliver training focused on human behaviour, communication, and performance under pressure. I bring a calm, professional presence and a welcoming approach to every interaction, helping individuals grow confidence, adaptability, and effectiveness in challenging scenarios.…I'm Lucy Stockdale—a warm, polished front-of-house professional with extensive experience across corporate reception, client-facing roles, and professional training environments. I’m known for delivering exceptional first impressions, keeping front-of-house operations organised and efficient, and building strong, positive relationships with visitors, clients, and colleagues. Beyond welcoming people, I design and deliver training focused on human behaviour, communication, and performance under pressure. I bring a calm, professional presence and a welcoming approach to every interaction, helping individuals grow confidence, adaptability, and effectiveness in challenging scenarios.

Lucy Dixon

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I'm Lucy Stockdale—a warm, polished front-of-house professional with extensive experience across corporate reception, client-facing roles, and professional training environments. I’m known for delivering exceptional first impressions, keeping front-of-house operations organised and efficient, and building strong, positive relationships with visitors, clients, and colleagues. Beyond welcoming people, I design and deliver training focused on human behaviour, communication, and performance under pressure. I bring a calm, professional presence and a welcoming approach to every interaction, helping individuals grow confidence, adaptability, and effectiveness in challenging scenarios.…I'm Lucy Stockdale—a warm, polished front-of-house professional with extensive experience across corporate reception, client-facing roles, and professional training environments. I’m known for delivering exceptional first impressions, keeping front-of-house operations organised and efficient, and building strong, positive relationships with visitors, clients, and colleagues. Beyond welcoming people, I design and deliver training focused on human behaviour, communication, and performance under pressure. I bring a calm, professional presence and a welcoming approach to every interaction, helping individuals grow confidence, adaptability, and effectiveness in challenging scenarios.

Available to hire

I’m Lucy Stockdale—a warm, polished front-of-house professional with extensive experience across corporate reception, client-facing roles, and professional training environments. I’m known for delivering exceptional first impressions, keeping front-of-house operations organised and efficient, and building strong, positive relationships with visitors, clients, and colleagues.

Beyond welcoming people, I design and deliver training focused on human behaviour, communication, and performance under pressure. I bring a calm, professional presence and a welcoming approach to every interaction, helping individuals grow confidence, adaptability, and effectiveness in challenging scenarios.

Skills

Branding

Copywriting

Experience Level

Branding

Intermediate

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Founder & Facilitator at Impact Training

January 1, 2025 - Present

Design and deliver training focused on human behaviour, communication, and performance under pressure; use breathwork, communication techniques, and neuroscience-based methods to support individuals and teams; work with clients in 1:1 and group settings; help individuals develop confidence, adaptability, and effective communication in challenging scenarios; manage client relationships, scheduling, and session delivery; provide clear, constructive feedback; develop workshop content and structured training materials.

Acting Coach (Part-Time) at Act Up North

January 1, 2021 - January 1, 2025

Delivered acting and performance training to adult students; worked effectively 1:1 and with groups of varying sizes; created a calm, respectful, and welcoming learning environment; directed and guided participants with clarity and confidence; provided constructive, supportive feedback; liaised regularly with the office and administrative team; co-hosted workshops and facilitated group sessions; presented seminars and participated in panel discussions.

Front-of-House Receptionist (Part-Time & Cover) at LAH

January 1, 2018 - January 1, 2022

Delivered a consistently warm, polished welcome to visitors, tenants, and colleagues; ensured strong first impressions aligned with brand and service standards; managed daily front-of-house operations efficiently and professionally; utilised workplace and building systems; liaised closely with building managers, contractors, and management teams; supported tenant engagement and community-focused initiatives; provided flexible cover across multiple sites.

Receptionist / Administrative Assistant at UK Eyewear

January 1, 2015 - January 1, 2018

Managed front-desk and telephone enquiries; handled customer queries and resolved issues professionally; provided customer service support, including handling complaints; photographed products and uploaded images to the website; assisted with website updates and listings; packaged and dispatched orders; coordinated shipments with courier services; maintained organised stock and filing systems.

Front-of-House / Receptionist at Pepilates

January 1, 2014 - January 1, 2014

Managed reception duties within a busy boutique Pilates studio; coordinated bookings and scheduling; created and updated new client profiles; delivered a warm, professional welcome; handled calls and enquiries; maintained a clean and organised environment; developed internal reception guidance materials; streamlined filing systems.

Freelance Client-Facing Professional at Self-Employed

January 1, 2007 - Present

Deliver polished, professional interactions across high-expectation environments; build strong working relationships with clients, teams, and stakeholders; create client profiles and manage bookings on various platforms; generate and manage invoices, ensuring accurate and timely payments; network with industry professionals to secure opportunities; demonstrate reliability, adaptability, and professionalism; maintain consistently high presentation and communication standards; thrive in fast-paced, people-focused settings.