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I'm Ludivine Porto, a seasoned freelance professional based in Genève and France, helping companies and entrepreneurs with organization, digital support, coordination, and customer care to keep operations smooth and customer experiences excellent. Today I work with businesses to organize teams and processes, manage back-office tasks, track KPIs, and support multi-channel sales and service delivery across French and Swiss markets, delivering reliable, hands-on support when it's needed most.…I'm Ludivine Porto, a seasoned freelance professional based in Genève and France, helping companies and entrepreneurs with organization, digital support, coordination, and customer care to keep operations smooth and customer experiences excellent. Today I work with businesses to organize teams and processes, manage back-office tasks, track KPIs, and support multi-channel sales and service delivery across French and Swiss markets, delivering reliable, hands-on support when it's needed most.

Ludivine Porto

Studio Manager, Studio Owner, Brand Designer, +3

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I'm Ludivine Porto, a seasoned freelance professional based in Genève and France, helping companies and entrepreneurs with organization, digital support, coordination, and customer care to keep operations smooth and customer experiences excellent. Today I work with businesses to organize teams and processes, manage back-office tasks, track KPIs, and support multi-channel sales and service delivery across French and Swiss markets, delivering reliable, hands-on support when it's needed most.…I'm Ludivine Porto, a seasoned freelance professional based in Genève and France, helping companies and entrepreneurs with organization, digital support, coordination, and customer care to keep operations smooth and customer experiences excellent. Today I work with businesses to organize teams and processes, manage back-office tasks, track KPIs, and support multi-channel sales and service delivery across French and Swiss markets, delivering reliable, hands-on support when it's needed most.

Available to hire

I’m Ludivine Porto, a seasoned freelance professional based in Genève and France, helping companies and entrepreneurs with organization, digital support, coordination, and customer care to keep operations smooth and customer experiences excellent.

Today I work with businesses to organize teams and processes, manage back-office tasks, track KPIs, and support multi-channel sales and service delivery across French and Swiss markets, delivering reliable, hands-on support when it’s needed most.

Language

French

Fluent

English

Fluent

Work Experience

Assistant Store Manager at Tiffany & Co.

January 1, 2018 - January 1, 2024

Coordinated daily activities for a 15-person team; managed HR planning, onboarding, and performance follow-up; handled administrative back-office, inventories, reporting, and internal procedures; tracked KPIs, sales analytics, and CRM usage; provided premium client service and issue resolution; supervised logistics and back-office operations.

Department Manager at Gucci

January 1, 2015 - January 1, 2018

Operational management of a multi-product department (Leather Goods, Silk, Jewelry, Watches, Gifts) with 8 direct collaborators; led sales strategy, target setting, and KPI tracking; coordinated projects, planning, and internal communications; oversaw back-office audits, inventories, and procedures.

Senior Sales / Sales Associate at Gucci

January 1, 2012 - January 1, 2015

High-end client service; caisse and stock management; back-office administration and logistics; training of new team members.

Sales Associate at Lancel

January 1, 2011 - January 1, 2012

Sales, clienteling, stock management, cashiering, and operational support.