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Infrastructure Managed Services Associate Manager with a strong track record of leading cross-functional teams and delivering complex projects on time and within budget. Expert in server administration and virtualization, with a focus on troubleshooting complex issues, implementing proactive solutions, and ensuring stability and security of IT infrastructure. Passionate about driving innovation and improving operational efficiency, with experience managing incident and change control processes to minimize business impact while meeting service level agreements.…Infrastructure Managed Services Associate Manager with a strong track record of leading cross-functional teams and delivering complex projects on time and within budget. Expert in server administration and virtualization, with a focus on troubleshooting complex issues, implementing proactive solutions, and ensuring stability and security of IT infrastructure. Passionate about driving innovation and improving operational efficiency, with experience managing incident and change control processes to minimize business impact while meeting service level agreements.

Jemuel Pelesco

Project Manager, DevOps Developer, Cloud Developer, +2

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Infrastructure Managed Services Associate Manager with a strong track record of leading cross-functional teams and delivering complex projects on time and within budget. Expert in server administration and virtualization, with a focus on troubleshooting complex issues, implementing proactive solutions, and ensuring stability and security of IT infrastructure. Passionate about driving innovation and improving operational efficiency, with experience managing incident and change control processes to minimize business impact while meeting service level agreements.…Infrastructure Managed Services Associate Manager with a strong track record of leading cross-functional teams and delivering complex projects on time and within budget. Expert in server administration and virtualization, with a focus on troubleshooting complex issues, implementing proactive solutions, and ensuring stability and security of IT infrastructure. Passionate about driving innovation and improving operational efficiency, with experience managing incident and change control processes to minimize business impact while meeting service level agreements.

Available to hire

Infrastructure Managed Services Associate Manager with a strong track record of leading cross-functional teams and delivering complex projects on time and within budget. Expert in server administration and virtualization, with a focus on troubleshooting complex issues, implementing proactive solutions, and ensuring stability and security of IT infrastructure.

Passionate about driving innovation and improving operational efficiency, with experience managing incident and change control processes to minimize business impact while meeting service level agreements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Infra Managed Service Associate Manager at Accenture Inc.

June 2, 2022 - June 2, 2026

Managed an Infrastructure Managed Services team focused on server administration and ensuring SLAs are met. Led and managed service delivery professionals with guidance, support, and performance management. Coordinated with infrastructure teams to deliver projects within timelines. Oversaw incident and change control management processes, ensuring timely resolution and minimizing impact to business operations.

Service Desk Engineer at Trend Micro Inc.

January 1, 2022 - June 30, 2022

Provided application support and front-line service desk engineering support.

IT Supervisor at SM Mart Inc.

February 1, 2015 - November 30, 2021

Handled Windows Server administration and end-user support. Managed POS software and hardware.

Technical Support Engineer at Puregold Price Club Inc

July 1, 2010 - February 28, 2015

Performed Windows Server administration and end-user support, including POS software and hardware management.