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I bridge business strategy and technical execution to help organisations and teams move faster with confidence. I implement and train SaaS platforms end-to-end, redesign onboarding and learning materials to reduce delivery time, and turn operational data into insights leaders can actually use to improve outcomes. Beyond client delivery, I run Luem era my software development and brand studio where I build and support end-to-end solutions, including UI/UX design, workflow streamlining, and brand development. I’m motivated by the same goal in every project: systems and processes that genuinely support the people using them and help consumers receive excellent care.…I bridge business strategy and technical execution to help organisations and teams move faster with confidence. I implement and train SaaS platforms end-to-end, redesign onboarding and learning materials to reduce delivery time, and turn operational data into insights leaders can actually use to improve outcomes. Beyond client delivery, I run Luem era my software development and brand studio where I build and support end-to-end solutions, including UI/UX design, workflow streamlining, and brand development. I’m motivated by the same goal in every project: systems and processes that genuinely support the people using them and help consumers receive excellent care.

Chloe Jacobs

UX Designer, UI Designer, Project Manager, +4

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I bridge business strategy and technical execution to help organisations and teams move faster with confidence. I implement and train SaaS platforms end-to-end, redesign onboarding and learning materials to reduce delivery time, and turn operational data into insights leaders can actually use to improve outcomes. Beyond client delivery, I run Luem era my software development and brand studio where I build and support end-to-end solutions, including UI/UX design, workflow streamlining, and brand development. I’m motivated by the same goal in every project: systems and processes that genuinely support the people using them and help consumers receive excellent care.…I bridge business strategy and technical execution to help organisations and teams move faster with confidence. I implement and train SaaS platforms end-to-end, redesign onboarding and learning materials to reduce delivery time, and turn operational data into insights leaders can actually use to improve outcomes. Beyond client delivery, I run Luem era my software development and brand studio where I build and support end-to-end solutions, including UI/UX design, workflow streamlining, and brand development. I’m motivated by the same goal in every project: systems and processes that genuinely support the people using them and help consumers receive excellent care.

Available to hire

I bridge business strategy and technical execution to help organisations and teams move faster with confidence. I implement and train SaaS platforms end-to-end, redesign onboarding and learning materials to reduce delivery time, and turn operational data into insights leaders can actually use to improve outcomes.

Beyond client delivery, I run Luem era my software development and brand studio where I build and support end-to-end solutions, including UI/UX design, workflow streamlining, and brand development. I’m motivated by the same goal in every project: systems and processes that genuinely support the people using them and help consumers receive excellent care.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Founder & Developer at Luemera

November 1, 2025 - Present

Founded Luemera to deliver end-to-end solutions (full-stack development, UI/UX design, brand development, and streamlined workflow processes). Independently managed the full business lifecycle, including brand identity, infrastructure, security, and deployment. Applied systems thinking to simplify workflow-based problems by building a B2B system, resolving messy implementation cycles, improving client documentation search, and creating more reliable onboarding/trial processes.

Implementation & Training Specialist at MOA Benchmarking

September 1, 2025 - Present

Owned client trial processes end-to-end (from scratch), designing trial welcome emails with deactivation/upgrade timing and escalation contacts. Created presales and exec-ready materials (including infographics) that summarized resident feedback trends and complaint risk profiling. Eliminated redundancy across module notification training by building a consolidated single-session redesign, saving up to 135 minutes of delivery time per multi-module client. Resolved recurring go-live misalignment by capturing go-live dates via requirement/document email follow-ups, and clarified onboarding wording to reduce ambiguous document requests. Proactively reduced client confusion around optional NACMQIP submission by implementing an explicit opt-out prompt in onboarding communications. Built and maintained a Smartsheet trial tracker with automated end-to-trial reminders and feed-back survey capture, and improved reporting on contract intent and improvement suggestions.

Customer Support Specialist at My Aged Care

October 1, 2024 - September 1, 2025

Improved operational workflow efficiency by adding wrap-up time savings (15+ seconds) and sourced/implemented a technical solution via a system widget through knowledge management integrations. Navigated multiple integrated systems during live customer interactions, providing technical guidance across a wide range of user literacy levels. Contributed to SOP and knowledge base enhancements to streamline how staff handle and respond to customer queries.

Technical Contractor / Developer at The Tax Boss

July 1, 2024 - November 30, 2025

Rebuilt the company website from scratch after a Wix redesign misrepresented the brand, covering brand design, segmented client-request UX, and SEO optimisation; ensured the site ranked first in search for the company name. Designed and implemented automated business processes and provided IT support across hardware, software, and technical troubleshooting. Created an Excel invoice template that pulled from the client database to pre-populate details, reducing admin burden by 90%, and completed an Outlook-to-Google Workspace migration to support an ongoing, long-term client setup.