Senior Data Analyst at Amazon

Create high level & detailed test plans & test cases for data-centric projects; Analyze requirements, develop & execute test plans, determine effort estimates and timelines for data testing needs related to new project efforts; Actively monitor and proactively identify issues within the KPIs across business units; Build and enhance existing Tableau data quality dashboards to report-out current data quality metrics; Develop and integrate enhanced monitoring and alerting related to identified KPIs; Log, communicate out, and coordinate resolution of bugs across multiple business teams

Senior Data Analyst at Amazon

Conducted data analysis and categorization per project requirements; created structured reports and documentation for cross-functional teams; maintained high precision and consistency across tasks and deadlines; utilized Tableau and internal data systems.

Senior Service Desk Analyst at Fujitsu

Reviewed requests, documented information accurately, and followed procedural guidelines; collaborated with team members and stakeholders to clarify information; worked with Jira Service Desk and ServiceNow daily.

Agent Service Desk at Fujitsu

Escalated requests and documented client interactions accurately; performed triage of incoming cases with active listening and attention to detail.