Hi, I’m Luke Ponga. I’m a detail-oriented professional with hands-on experience in customer service and cleaning, complemented by a solid foundation in Information Technology and Business Administration. I’m ISTQB-certified and eager to apply my technical knowledge and service mindset in a professional setting. I thrive in collaborative teams, value accuracy and organization, and am motivated to grow my skills in software development, IT, and business operations.…

Luke Ponga

Hi, I’m Luke Ponga. I’m a detail-oriented professional with hands-on experience in customer service and cleaning, complemented by a solid foundation in Information Technology and Business Administration. I’m ISTQB-certified and eager to apply my technical knowledge and service mindset in a professional setting. I thrive in collaborative teams, value accuracy and organization, and am motivated to grow my skills in software development, IT, and business operations.…

Available to hire

Hi, I’m Luke Ponga. I’m a detail-oriented professional with hands-on experience in customer service and cleaning, complemented by a solid foundation in Information Technology and Business Administration. I’m ISTQB-certified and eager to apply my technical knowledge and service mindset in a professional setting.

I thrive in collaborative teams, value accuracy and organization, and am motivated to grow my skills in software development, IT, and business operations.

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Skills

Experience Level

.NET
Expert
C#
Expert
CSS
Expert
HTML5
Expert
JavaScript
Expert
Microsoft Office
Expert
React Native
Expert
SQL
Expert
Azure
Intermediate

Language

English
Fluent

Work Experience

Production Team Member
November 30, 2022 - July 10, 2025
Contributed to production processes with a focus on quality assurance, ensuring adherence to standards and identifying discrepancies. Applied principles of process improvement and lean manufacturing to optimize workflows and reduce errors within the production environment. Developed a meticulous approach to tasks, fostering an attention to detail valuable in identifying and resolving system issues.
Volunteer at SPCA New Zealand
January 1, 2025 - November 1, 2025
Assisted customers with inquiries and provided support within a retail environment. Maintained store cleanliness and organization. Handled transactions and managed inventory.
Cleaner at NEW CLEANLAND LIMITED
January 1, 2025 - November 1, 2025
Performed cleaning duties at various locations, ensuring a high standard of cleanliness and hygiene. Managed time effectively to complete assigned tasks within deadlines. Adhered to safety guidelines and procedures.

Education

Level 6 Diploma at ATC Vision College
February 1, 2020 - March 31, 2021
Level 5 Diploma at ATC Vision College
February 1, 2019 - March 31, 2021
Level 3 Certificate at ATC Vision College
June 1, 2018 - December 31, 2018
Level 1 Certificate at ATC Trainme
February 1, 2018 - August 31, 2018
NCEA Level 3 at Fairfield College
January 1, 2017 - December 31, 2017
Diploma in Software Development at ATC New Zealand
January 1, 2019 - January 1, 2020
Diploma in Web Development and Design at ATC New Zealand
January 1, 2018 - January 1, 2019
Business Administration and Technology Certificate at ATC New Zealand
January 1, 2017 - January 1, 2017
NCEA Level 3 at Fairfield College
January 1, 2015 - January 1, 2017

Qualifications

ISTQB Certified Tester Foundation Level (CTFL)
January 1, 2021 - December 31, 2021
Microsoft Build: Natural Language AI Certificate
January 1, 2023 - December 31, 2023
Generative AI in 2025 - CodeSignal
January 1, 2025 - December 31, 2025
ISTQB Certified Tester Foundation Level (CTFL)
January 1, 2019 - January 1, 2019

Industry Experience

Software & Internet, Manufacturing, Computers & Electronics, Retail, Non-Profit Organization, Education, Professional Services
    paper Portfolio dev

    About Me

    I’m Luke Ponga, a software developer and IT support specialist based in Hamilton, New Zealand.

    My background in IT support and systems troubleshooting strongly influences how I approach AI. I build for real users, real constraints, and real workflows—not demos or novelty experiences.

    Portfolio

    {% embed https://www.twine.net/signin %}
    –labels dev-tutorial=devnewyear2026

    🔗 Live Deployment:
    https://www.twine.net/signin

    AI at the Core (What Makes This Portfolio Different)

    This portfolio treats AI as a first‑class system, not an add‑on.

    Instead of embedding a generic chatbot, I used Google Genkit and Gemini models to build task‑specific AI flows that are:

    • context‑aware
    • grounded in real project data
    • constrained to professional, explainable outputs

    AI here acts as a guided assistant, not a black box.