Luna Gondermann

Available to hire

Hi, I'm Luna!

About

Hi, I’m Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers.

My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.

  • 5 years' experience
  • Joined January 2026

Languages

  • GermanFluent
  • EnglishFluent
  • PortugueseBeginner
  • FrenchBeginner

Industry experience

  • Media & Entertainment
  • Gaming
  • Retail
  • Software & Internet
  • Professional Services

More experts

Work experience

E-Commerce Operations & Customer Support Specialist · FreelanceJul 2021 – Present · 5 yrs 5 mos

- Provided German and English customer support across e-commerce and digital platforms, including account handling, disputes, refunds, and after-sales support. - Worked with platform-native CRM and back-office systems to track customer history, manage ongoing cases, and support retention-focused communication. - Managed product listings, pricing, and quality standards across multiple marketplaces. - Operated independently in fully remote, high-volume environments with consistent quality and reliability.

Social Media Support & Community Moderation · FreelanceJul 2021 – Jun 2025 · 4 yrs

- Sponsorship content coordination, including video editing, transcribing, script writing and promotional messaging for sponsored videos. - Supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400 to 1.000 concurrent viewers). - Processed user reports and support requests, enforcing platform rules and community guidelines calmly and consistently. - Enhanced user engagement and retention by assisting in live chats of content creators, automating answers for common questions, running engagement features and posting timed messages (Nightbot, Streamlabs, custom chatbots).

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