Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers. My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.…Hi, I'm Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers. My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.

Luna Gondermann

Video Editor, Content Producer, Social Media Manager, +3





Hi, I'm Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers. My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.…Hi, I'm Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers. My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.

Available to hire

Hi, I’m Luna! I’m a native German and English-speaking freelancer with several years of experience supporting large-scale channels (1M+ subscribers) on YouTube and fast-paced live streams with audiences up to 1,000 viewers.

My work focuses on content quality and audience engagement by assisting with video editing (long- and short-form content), script writing, and promotional messaging. I’ve also moderated and supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400–1,000 concurrent viewers), processing user reports, requests and disputes calmly, friendly and consistently.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Video Advert

Intermediate

Language

German

Fluent

English

Fluent

Portuguese

Beginner

French

Beginner

Work Experience

Social Media Support & Community Moderation at Freelance

July 1, 2021 - June 1, 2025

- Sponsorship content coordination, including video editing, transcribing, script writing and promotional messaging for sponsored videos. - Supported online communities through live moderation and user support on Twitch and YouTube, managing high-volume chat environments (400 to 1.000 concurrent viewers). - Processed user reports and support requests, enforcing platform rules and community guidelines calmly and consistently. - Enhanced user engagement and retention by assisting in live chats of content creators, automating answers for common questions, running engagement features and posting timed messages (Nightbot, Streamlabs, custom chatbots).

E-Commerce Operations & Customer Support Specialist at Freelance

July 1, 2021 - Present

- Provided German and English customer support across e-commerce and digital platforms, including account handling, disputes, refunds, and after-sales support. - Worked with platform-native CRM and back-office systems to track customer history, manage ongoing cases, and support retention-focused communication. - Managed product listings, pricing, and quality standards across multiple marketplaces. - Operated independently in fully remote, high-volume environments with consistent quality and reliability.