Hi there! I'm Marc O Ramos, a hospitality and operations professional with over 10 years of experience across restaurant management, food service and technical support. I thrive on building strong teams, organizing complex operations and delivering consistent quality. I also have international exposure and a results-driven mindset, combining rigor, proactivity and excellent interpersonal skills. I adapt quickly to new languages and environments and enjoy collaborating with colleagues to achieve shared goals. Hello! I enjoy working in dynamic settings and value continuous improvement, attention to detail and proactive communication. I bring a positive, energetic approach to duties and a commitment to punctuality and service excellence.

Marc O Ramos

Hi there! I'm Marc O Ramos, a hospitality and operations professional with over 10 years of experience across restaurant management, food service and technical support. I thrive on building strong teams, organizing complex operations and delivering consistent quality. I also have international exposure and a results-driven mindset, combining rigor, proactivity and excellent interpersonal skills. I adapt quickly to new languages and environments and enjoy collaborating with colleagues to achieve shared goals. Hello! I enjoy working in dynamic settings and value continuous improvement, attention to detail and proactive communication. I bring a positive, energetic approach to duties and a commitment to punctuality and service excellence.

Available to hire

Hi there! I’m Marc O Ramos, a hospitality and operations professional with over 10 years of experience across restaurant management, food service and technical support. I thrive on building strong teams, organizing complex operations and delivering consistent quality. I also have international exposure and a results-driven mindset, combining rigor, proactivity and excellent interpersonal skills. I adapt quickly to new languages and environments and enjoy collaborating with colleagues to achieve shared goals.

Hello! I enjoy working in dynamic settings and value continuous improvement, attention to detail and proactive communication. I bring a positive, energetic approach to duties and a commitment to punctuality and service excellence.

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Language

Portuguese
Fluent
English
Advanced
Norwegian
Advanced

Work Experience

Restaurant Assistant Manager
December 1, 2022 - December 1, 2022
Directs support to the management team; Management and coordination of staff; Planning of team schedules using an in-house app; Support and menu preparation; Direct contact with suppliers.
Floor Manager at Clarion Collection Hotel Arcticus, Norway
August 1, 2020 - August 1, 2020
Management and supervision of team tasks; Team coordinator and support; Room preparation for events; Direct service with the customer in the dining room; Responsible for identifying and evaluating the quality of food products.
Hotel Employee Kitchen at Clarion Collection Hotel Arcticus, Norway
December 1, 2018 - December 1, 2018
Kitchen, table and catering service; Restaurant and kitchen cleaning service.
Restaurant Assistant Manager at Clarion Collection Hotel Arcticus, Norway
February 1, 2023 - September 1, 2025
Directs support to management in daily operations; team management and coordination; menu planning and preparation; direct liaison with suppliers.
Restaurant Crew Member at Egon Restaurant, Norway
April 1, 2014 - March 1, 2017
Assists in food preparation and cooking; organizes and replenishes materials, utensils and work areas; collaborates with kitchen and service teams to ensure efficient and coordinated service; supports in receiving, checking and storing goods.
Restaurant Staff Member at Clarion Collection Hotel Arcticus, Norway
January 1, 2019 - August 1, 2020
Kitchen, dining area and catering service; restaurant and kitchen sanitation and cleanliness.
Data Annotator at Tech Mahindra, Porto, Portugal
June 1, 2020 - August 31, 2020
Data annotation and labeling for AI systems; analysis report and quality control; identification of data patterns and opportunities for improvement.

Education

Civil Construction Design Technician at CENT FICT technical-professional course
November 1, 2007 - December 1, 2008
High School Diploma, Computer Programmer at Escola Secundária Santo André
September 1, 2004 - June 1, 2007
Upper Secondary Education: Languages and Humanities at Escola Secundária de Santo André
September 1, 2004 - June 1, 2007
Vocational Training in Civil Construction Drafting at CEN FIC Vocational Training
November 1, 2007 - December 1, 2008
Operations and Project Management Course at Harstad University College
September 1, 2015 - December 1, 2015
HACCP and F&B Courses at Harstad Kommune
March 1, 2017 - December 1, 2018

Qualifications

HACCP Certification
March 1, 2017 - December 1, 2018
Civil Construction Drafting - Vocational Training (CEN FIC)
November 1, 2007 - December 1, 2008
Google AI Essentials & Prompting Essentials
March 1, 2023 - April 1, 2023
Google Data Quality & Ethics
May 1, 2023 - June 1, 2023
Google NLP Introduction
June 1, 2023 - July 1, 2023
Google Bias and Fairness in AI
May 1, 2023 - June 1, 2023

Industry Experience

Travel & Hospitality, Professional Services, Other, Software & Internet