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Hi, I'm Maureen Nyambura — a creative social media specialist with a passion for helping brands show up online with excellence. My background spans sales, customer service, and entrepreneurship, which means I don't just create content — I understand what turns engagement into real business growth. At Nairobi Kenpo Karate, I worked as a content and social media freelancer for one month and helped bring in 3 new client sign-ups through focused, strategic content. I'm currently volunteering as the social media manager for a ministry at my local church, growing my skills in community engagement and consistent content delivery. Social media management doesn't have to be another task on your to-do list. Delegate it to me, so you can focus on the parts of your business you love — while I handle building your brand's online presence, one post at a time.…Hi, I'm Maureen Nyambura — a creative social media specialist with a passion for helping brands show up online with excellence. My background spans sales, customer service, and entrepreneurship, which means I don't just create content — I understand what turns engagement into real business growth. At Nairobi Kenpo Karate, I worked as a content and social media freelancer for one month and helped bring in 3 new client sign-ups through focused, strategic content. I'm currently volunteering as the social media manager for a ministry at my local church, growing my skills in community engagement and consistent content delivery. Social media management doesn't have to be another task on your to-do list. Delegate it to me, so you can focus on the parts of your business you love — while I handle building your brand's online presence, one post at a time.

MAUREEN NYAMBURA

Social Media Manager, Content Producer, Social Media Freelancer, +2

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Hi, I'm Maureen Nyambura — a creative social media specialist with a passion for helping brands show up online with excellence. My background spans sales, customer service, and entrepreneurship, which means I don't just create content — I understand what turns engagement into real business growth. At Nairobi Kenpo Karate, I worked as a content and social media freelancer for one month and helped bring in 3 new client sign-ups through focused, strategic content. I'm currently volunteering as the social media manager for a ministry at my local church, growing my skills in community engagement and consistent content delivery. Social media management doesn't have to be another task on your to-do list. Delegate it to me, so you can focus on the parts of your business you love — while I handle building your brand's online presence, one post at a time.…Hi, I'm Maureen Nyambura — a creative social media specialist with a passion for helping brands show up online with excellence. My background spans sales, customer service, and entrepreneurship, which means I don't just create content — I understand what turns engagement into real business growth. At Nairobi Kenpo Karate, I worked as a content and social media freelancer for one month and helped bring in 3 new client sign-ups through focused, strategic content. I'm currently volunteering as the social media manager for a ministry at my local church, growing my skills in community engagement and consistent content delivery. Social media management doesn't have to be another task on your to-do list. Delegate it to me, so you can focus on the parts of your business you love — while I handle building your brand's online presence, one post at a time.

Available to hire

Hi, I’m Maureen Nyambura — a creative social media specialist with a passion for helping brands show up online with excellence. My background spans sales, customer service, and entrepreneurship, which means I don’t just create content — I understand what turns engagement into real business growth.

At Nairobi Kenpo Karate, I worked as a content and social media freelancer for one month and helped bring in 3 new client sign-ups through focused, strategic content. I’m currently volunteering as the social media manager for a ministry at my local church, growing my skills in community engagement and consistent content delivery.

Social media management doesn’t have to be another task on your to-do list. Delegate it to me, so you can focus on the parts of your business you love — while I handle building your brand’s online presence, one post at a time.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Swahili

Advanced

Work Experience

Social Media & Client Relations Consultant at Nairobi Kenpo Karate

May 1, 2025 - Present

Served as the first point of contact for walk-in and online enquiries, providing a welcoming experience that converts enquiries into gym enrolments. Managed inbound enquiries via phone, WhatsApp, Instagram DM, and Facebook Messenger—qualifying leads, booking free trial classes, and following up with prospects to drive enrolment. Developed and executed a structured social media strategy across Instagram, TikTok, and Facebook, producing original promotional, educational, and behind-the-scenes content aligned to karate, boxing, kids programs, and fitness offerings. Researched and evaluated a suitable CRM platform to streamline onboarding, follow-up tracking, membership management, and enquiry conversion. Coordinated with coaches and management on class scheduling, membership pricing communication, and delivery of promotional campaigns, while keeping organized records of client interactions and enquiry outcomes.

Entrepreneur — Founder at Independent Business

January 1, 2025 - January 1, 2026

Independently managed a personal business focused on product marketing, sales, and customer relationship building. Applied a results-driven approach to meet sales targets and identify market opportunities through both online and physical channels. Built practical skills in social media marketing, digital sales funnels, and client engagement that strengthened capability for client-facing and digital growth responsibilities.

Customer Care & Store Clerk at Simba Telecom

July 1, 2024 - December 31, 2024

Handled 20+ customer enquiries daily across phone and email support channels, providing accurate and timely resolutions. Achieved a 90% first-contact resolution rate by diagnosing and resolving customer complaints efficiently, escalating complex cases to senior support when needed. Processed service requests for device repairs and coordinated with internal teams (repair centre, logistics, and management) to ensure smooth resolution. Maintained 85%+ customer satisfaction through empathetic communication, accurate information delivery, and follow-through. Welcomed walk-in clients, assessed their needs, and directed them to appropriate services—supporting strong reception/front-desk competence.

Errand Assistant at Ree_the Errand Girl

September 1, 2023 - June 30, 2024

Managed time-sensitive client errands across Nairobi, ensuring punctual delivery of goods and services. Coordinated with suppliers, vendors, and service providers to maintain reliable communication and strong organisational skills. Built trusted client relationships through consistent professionalism and dependable service delivery.

Sales Agent & Financial Advisor at ICEA Lion Group

April 1, 2021 - May 31, 2023

Delivered service presentations to prospective clients and advised on tailored insurance solutions based on individual financial needs. Retained over 80% of a personal client portfolio through proactive relationship management, regular check-ins, and responsive after-sales support. Onboarded new clients and managed documentation accurately. Consistently met and exceeded sales targets and received a company award, including a European incentive trip for top performance. Reduced complaint escalation time by 30% by handling complex client concerns professionally at first point of contact.