M Chandru

Managed monitoring & observability operations for Tableau, dbt, AWS, Datadog, and Argo CI/CD alerts. Responded to incidents and performance issues; troubleshot Tableau extract/bridge refresh failures and suspended jobs. Investigated dbt model and Tableau job failures, created Jira tickets, resolved issues, and escalated complex cases to L2/Development teams. Reviewed GitHub pull requests through Argo Schema Builder and supported deployment approvals. Managed user access provisioning and de-provisioning across Snowflake, Tableau, Fivetran, Airflow, Superset, and internal databases. Assisted L2 teams with data platform and reporting issues and ensured reliability of data pipelines and scheduled analytics jobs through continuous monitoring.

Provided technical support by diagnosing and resolving issues related to computer devices, peripherals, networking equipment, sound bars, routers, and other electronic products to ensure seamless connectivity and functionality. Supported customers/clients with hardware and software troubleshooting, gained strong problem-solving skills, and supported L2/L3 activities for Zero Client and Thin Client environments. Contributed as part of an early testing team for various electronic products, including GPU hardware and related technologies.