Available to hire
Highly organized and proactive Senior Strategic Operations, Executive Support & Customer Success Professional with 20+ years of combined experience supporting business operations, executive leadership, customer success, customer service, and project/program coordination across distributed teams worldwide.
Known for strong follow-through and accountability, clear communication, sound judgment, and process improvement. Brings 13+ years of remote work supporting founders, executives, entrepreneurs, agencies, educators, membership communities, e-commerce businesses, and distributed teams, plus 9 years of BPO/contact center experience delivering customer support, technical support, sales, recruitment, quality assurance, and operations excellence.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Work Experience
Sales Enablement Specialist (Remote, Project-Based) at SC LA (The Society for Collegiate Leadership & Achievement)
January 1, 2026 - PresentLed advisor and campus outreach operations by conducting targeted data research, building prospect lists using Apollo, and supporting recruitment and expansion initiatives across universities and colleges. Managed CRM and pipeline activities in HubSpot to keep prospect records, outreach campaigns, communications, and engagement activities accurate and up to date. Coordinated student record requests with university registrars and administrative offices, handling communications, documentation, follow-ups, and deadline tracking to ensure timely completion. Served as a liaison between SC LA and university stakeholders, supporting advisor onboarding with login credential distribution, welcome communications, and program information. Tracked outreach activity, student record requests, advisor communications, and operational milestones for visibility, accountability, and workflow efficiency. Coordinated campus-related initiatives including web updates, campus communications, advisor support r
Executive Assistant, Customer Service & Fulfillment Manager, UGC Outreach & Operations Support (Remote) at Florica & Associated Businesses
July 1, 2024 - February 1, 2026Supported a Singapore-based entrepreneur across executive support, customer service leadership, e-commerce operations, influencer/UGC outreach, marketing support, and business administration. Managed complex international travel arrangements including detailed itineraries, accommodations, reservations, transport logistics, and executive scheduling while optimizing routes and airline mileage programs. Coordinated executive calendars, reminders, meetings, invoices, business applications, communications, and personal administrative requirements to support daily operations. Oversaw customer service operations for Florica, including inquiries, subscription management, membership cancellations, refunds, escalations, complaint resolution, and customer retention; served as primary decision-maker for customer solutions during management transitions, with strong exception handling, refund management, and service recovery. Managed order fulfillment and e-commerce operations by monitoring shipment
Content Creator at Istury aHi Yanni & Bebeh Bobeh TV
May 20, 2024 - PresentCreated and managed original content across Facebook, TikTok, YouTube, and Spotify, focused on daily life, family, motherhood, work experiences, faith, humor, relatable storytelling, practical tips, and product recommendations. Owned the full content creation workflow including content planning, script writing, video editing, publishing, and audience engagement. Developed affiliate marketing and product review content featuring personally tested products via TikTok Shop and Lazada. Researched trends and audience interests to create engaging, relevant content across multiple platforms. Monitored performance metrics (views, reach, engagement, interactions) to identify improvement opportunities and adjust content strategy. Responded to audience comments and built an engaged online community through authentic, relatable content.
Social Media Marketing (V/A), Account Manager, Operations Support (Remote) at Olab (Social Media Marketing V/A)
July 1, 2023 - July 1, 2024Supported multiple clients across manufacturing, tourism, education, parenting, and professional services through social media management, account management, outreach, lead generation, and operational support. Managed content planning, creation, scheduling, publishing, engagement, and performance tracking for executive and business social media accounts. Developed content pillars, content calendars, and audience engagement strategies to increase visibility, brand awareness, and social media growth across LinkedIn and other platforms. Managed LinkedIn content and marketing activities for Resight, strengthening brand presence and visibility within defense and manufacturing sectors. Analyzed content performance metrics and audience engagement data to identify trends, improve content effectiveness, and recommend future content strategies. Conducted prospect research, LinkedIn Sales Navigator outreach, lead generation, and relationship-building activities supporting business development an
Project/Program & Launch Support, Operations Partner (Remote) at Simple Salon Solutions
July 1, 2021 - March 1, 2023Partnered closely with the CEO to plan, organize, and execute business growth initiatives, coaching programs, launches, marketing campaigns, and operational projects. Served as strategic planning and accountability partner by coordinating projects, tracking deliverables, managing timelines, and ensuring initiatives moved forward according to schedule. Coordinated development, implementation, and launch of coaching programs, memberships, educational resources, and client engagement initiatives under the Simple Salon Solutions brand. Assisted in evaluating, setting up, organizing, and optimizing online course platforms and member learning environments to improve customer experience. Created course materials including work sheets, PDFs, workbooks, and educational resources using Canva to support coaching programs and member success. Edited and prepared course videos, training content, and educational materials for online learning platforms and client-facing resources. Built landing pages,
Founder & Senior Lead Virtual Assistant (Remote) at Your Admin Heroes
May 20, 2021 - September 30, 2021Founded and launched Your Admin Heroes, a virtual business support agency delivering administrative, creative, technical, and operational support while creating opportunities for aspiring virtual assistants. Developed the business model, service offerings, workflows, operational processes, website, branding, and marketing infrastructure to support client acquisition and service delivery. Built company website, marketing funnels, email marketing systems, and business processes using knowledge gained from years supporting entrepreneurs and online businesses. Recruited, onboarded, trained, and coordinated virtual assistants while establishing documentation, accountability measurement, and standardized workflows. Applied expertise in executive support, operations, project management, customer service, marketing, and technology to create a scalable business support framework. Successfully established business foundation, systems, and service delivery structure before placing the venture on
Ed's Business Essentials (Social Media & Video Editing) Specialist (Remote) at Ed's Business Essentials
February 1, 2021 - July 1, 2021Created and edited training videos, course lessons, and educational content for online programs and marketing initiatives. Managed WordPress website updates, blog publishing, SEO-related content updates, and YouTube uploads to support audience growth and online visibility. Supported webinar setup, email marketing campaigns, and customer communication automations using FluentCRM. Created graphics, presentation materials, and digital assets to support educational programs and marketing activities. Assisted with social media content management, project coordination, and administrative support to ensure smooth delivery of online learning initiatives.
Operations, Community & Customer Success Manager (Remote) at Learn Power BI
June 1, 2018 - November 1, 2020Partnered with Avi Singh (Microsoft MVP) and the founder of Learn Power BI to support business operations, customer success, community management, program delivery, marketing initiatives, and membership growth. Participated in strategic planning sessions to map annual goals, launches, promotions, customer engagement initiatives, membership activities, and business growth strategies. Managed onboarding, communications, membership support, and customer success activities across multiple Learn Power BI program tiers to ensure a positive and engaging student experience. Sent personalized welcome communications, responded to member inquiries, resolved issues, maintained relationships, and supported student success initiatives. Provided dedicated support for premium members by coordinating communications, facilitating member needs, supporting engagement activities, and ensuring high-quality customer experience. Managed Facebook communities and membership engagement activities and customer co
Executive Assistant / Social Media & Content Support Specialist (Freelance, Remote) at The Shift Agency & Real Estate Clients (Freelance)
October 1, 2014 - May 1, 2018Supported U.S.-based clients through social media content creation, scheduling, publishing, audience engagement, and performance monitoring. Managed social media activities for The Shift Agency and real estate professionals to maintain consistent online visibility and audience engagement. Assisted with content planning, content organization, and publishing schedules across multiple social platforms. Monitored engagement and content performance metrics, prepared reports, and provided recommendations to support marketing decisions and content improvements. Built foundational experience in social media management, content strategy, audience engagement, analytics, and performance reporting, later supporting broader marketing and business operations roles.
Virtual Executive Manager (Remote) at DCIC Corporation
February 1, 2013 - October 1, 2017Provided comprehensive executive, administrative, customer, research, lead generation, and operational support services to multiple U.S.-based clients across various industries. Managed client communications, email correspondence, databases, reporting, documentation, phone support, online research, and business administration activities while maintaining confidentiality and professionalism. Reported directly to the CEO and acted as liaison between company leadership, clients, and Virtual Executive Professionals (VEPs) to ensure effective communication, follow-through, and service delivery. Managed multiple client accounts simultaneously, coordinating priorities, tracking deliverables, and supporting day-to-day business operations. Developed and implemented a centralized document filing and tracking system that improved organization, accountability, workflow efficiency, and information accessibility across client accounts. Assisted with staff scheduling, task delegation, workload coordi
Acting Manager (On-site) at Compass Solutions
June 1, 2012 - February 1, 2013Promoted to Acting Manager for U.S.-owned contact centers supporting multiple client accounts across customer service, sales, insurance, and lead generation campaigns. Managed agents across multiple accounts, ensuring each team met client-specific requirements, performance standards, and service expectations. Conducted quality assurance reviews, monitored call performance, and provided coaching and feedback to improve customer service and sales effectiveness. Trained and supported agents on account processes, procedures, customer engagement techniques, and performance expectations. Coordinated closely with account owners, clients, company leadership, and operations management to communicate updates, requirements, and account performance. Developed and implemented internal tracking and documentation processes improving consistency, reporting accuracy, and operational efficiency. Assisted with reporting, workforce coordination, performance monitoring, and day-to-day operational support f
Technical Recruiter (Account Manager Successor Candidate) at RasO Solutions
February 1, 2012 - April 1, 2013Sourced, screened, and evaluated candidates for technical and IT-related positions on behalf of U.S.-based clients and leading technology companies. Used boolean search techniques, resume evaluation, candidate interviews, and skills assessments to identify qualified candidates aligned with client requirements. Built and maintained candidate pipelines while managing candidate communications throughout the recruitment process. Recommended and submitted qualified candidates to clients, contributing to successful placements with prominent technology organizations including IBM. Assessed both technical qualifications and professional fit, evaluating communication skills, critical thinking, follow-through, and team compatibility. Maintained strong relationships with candidates and hiring stakeholders to ensure a positive recruitment experience. Recognized as a high-potential employee and identified as a successor candidate for an Account Manager role due to recruitment performance, client in
Customer Care Executive (BPO / Contact Center) at VCustomer Care Executive (BPO/Contact Center) (Employer name not fully specified in text)
October 1, 2011 - December 1, 2011Handled inbound customer service and order processing for the Fingerhut catalog and e-commerce account during the peak holiday season. Assisted customers with product inquiries, purchases, order processing, account concerns, and general customer support requests. Consistently achieved strong sales performance by identifying upsell opportunities while maintaining a positive customer experience. Applied customer service and relationship-building skills to increase sales without compromising customer satisfaction. Recognized as a high-performing representative for sales results and customer engagement within a fast-paced contact center environment.
Outbound Sales Specialist (BPO / Contact Center) at LWS Media
February 1, 2011 - September 1, 2011Conducted outbound cold-calling campaigns to business owners and decision-makers promoting SEO and digital marketing services. Met and exceeded daily, weekly, and monthly sales targets through effective communication, relationship-building, and consultative selling techniques. Educated prospects on the value of SEO services and secured commitments from qualified businesses. Ranked among the top-performing sales representatives on the account and was identified as a potential Team Leader due to strong results and leadership potential. Demonstrated resilience, adaptability, and strong sales performance in a highly competitive outbound sales environment.
Program & Executive Support Assistant at Liknik Filipino Foundation Program & Executive Support (Employer name not fully specified in text)
January 1, 2010 - January 1, 2011Supported the Executive Director Tessie Fernandez in advancing advocacy programs focused on protection of women and children and promotion of anti-violence initiatives. Accompanied the Executive Director during public speaking engagements, community programs, stakeholder meetings, and advocacy activities, providing administrative and operational support. Prepared reports, documentation, presentation materials, correspondence, and program-related resources to support organizational initiatives. Recorded and documented meetings, events, community activities, and stakeholder engagements to support reporting and program evaluation. Assisted with event coordination, scheduling, logistics, communications, and stakeholder engagement for community outreach programs. Gained valuable experience in advocacy work, executive support, documentation management, community engagement, and mission-driven program operations.
Personal Assistant & Team Lead (BPO / Contact Center) at Lihok Filipina (Duke Aviation Account)
October 1, 2009 - November 1, 2010Served as Personal Assistant to the owner of the Duke Aviation account while simultaneously leading and supporting a customer service and sales agent team. Monitored team performance, attendance, productivity, and service quality to ensure account goals and operational standards were achieved. Conducted quality assurance reviews, coaching sessions, and skills development activities to improve agent performance and customer interactions. Trained new and existing agents on account processes, communication standards, customer service practices, and sales techniques. Assisted with recruitment efforts including candidate screening, onboarding, and team expansion initiatives. Coordinated communication between account leadership, management, and operational teams while supporting day-to-day account activities. Managed schedules, meetings, updates, reporting, and administrative requirements for the account owner and operational team.
Team Leader (Outbound Sales) at Support Save Solutions
April 1, 2008 - October 1, 2008Supported a U.S.-based insurance account by conducting outbound appointment-setting campaigns and promoting insurance services to prospective customers. Consistently ranked among the top-performing agents and was promoted to Team Leader within one month based on performance, leadership potential, and results. Led and supervised an outbound sales team of approximately 20 representatives, providing coaching, guidance, motivation, and performance support. Developed and implemented a structured calling strategy aligning agent strengths with specific territories and U.S. time zones to improve productivity and appointment-setting success. Created delegation and accountability systems encouraging teamwork, improving communication, and helping the team consistently exceed performance goals. Earned early recognition for leadership, operational thinking, problem-solving abilities, and successful team management.
Tourism Operations Assistant (OIC Successor Candidate) at Cebu City Tourism Commission
August 1, 2006 - March 1, 2007Selected through a competitive panel interview process at age 21 to support tourism operations, stakeholder engagement, regulatory activities, and city-wide tourism initiatives. Identified by leadership as successor candidate for the Officer-in-Charge (OIC) position due to strong performance, professionalism, organizational skills, and leadership potential. Managed documentation review, processing, and approval coordination for tourism establishments including hotels, restaurants, tourism businesses, and accredited tour guides within Cebu City. Coordinated licensing, accreditation, and compliance activities ensuring adherence to government and tourism regulations. Worked closely with tourism leadership and government officials to support strategic projects, operational initiatives, and stakeholder communications. Assisted in organizing major tourism and cultural events including Sinulog Festival, Miss Cebu Tourism, Paskos a Sugbo, and other city-sponsored programs. Coordinated sponsors
Customer Service Representative at Convergys (Sprint Account)
January 1, 2005 - May 1, 2005Provided inbound customer support for Sprint customers, assisting with billing inquiries, account concerns, complaints, service questions, and customer retention activities during the tenure. Delivered high-quality customer service while resolving issues, managing customer concerns, and maintaining positive customer relationships. Applied customer retention and service recovery techniques strengthening customer satisfaction and loyalty. Consistently ranked among top performers for Customer Satisfaction (CSAT) scores and service quality metrics. Recognized for communication excellence with voice recordings selected as training references for future agents. Demonstrated strong customer service, relationship management, conflict resolution, and communication skills in a fast-paced contact center environment.
Technical Support Representative at Sykes Asia, Inc. (Palm Treo Account)
October 1, 2004 - December 1, 2004Provided inbound technical support for Palm Treo customers, assisting with hardware, software, connectivity, and device-related concerns. Guided customers through step-by-step troubleshooting procedures to diagnose and resolve technical issues while maintaining a positive customer experience. Maintained accurate documentation of customer interactions, troubleshooting activities, resolutions, and follow-up actions. Consistently met quality, accuracy, and customer service standards within a high-volume technical support environment. Recognized for strong communication skills, attention to detail, troubleshooting effectiveness, and quality-focused customer support. Identified by leadership as a potential candidate for future Quality Assurance (QA) development opportunities.
Advanced Trainer, Facilitator & Youth Leader (Honorarium-Based Leadership Program) at Cebu Office of Substance Abuse Prevention (COSAP)
June 19, 1998 - June 1, 2000Selected as one of Cebu’s youth leaders to participate in COSAP-sponsored leadership and community development initiatives under Senator Franklin Drilon. Successfully completed Advanced Training for Trainers (COSAP) focusing on management cycles, training design, facilitation, documentation, logistics coordination, and post-training reporting. Earned Civil Service-accredited certification through the Advanced Training for Trainers Program (Accreditation No. GTI-01821-1099). Selected as Advanced Trainer development from a highly competitive group based on leadership potential, communication skills, and training aptitude. Organized and facilitated leadership seminars, youth development programs, community workshops, and educational initiatives across Cebu and neighboring provinces. Served as trainer, facilitator, speaker, and youth leader for multiple community and leadership development programs. Represented Cebu and the organization in national conventions, leadership conferences, an
Education
BS Psychology at University of San Jose Recoletps
June 1, 2000 - March 14, 2003Qualifications
Industry Experience
Education, Government, Media & Entertainment, Non-Profit Organization, Professional Services, Retail, Software & Internet, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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