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Supply Chain, E-commerce and Operations Specialist with hands-on experience supporting international businesses across the UK and EU. Skilled in supplier/customer coordination, product information management, inventory and purchase order processing, warehouse operations, and day-to-day operational administration. Experienced working with Shopify and SAP, coordinating cross-functional teams to maintain accurate product data, improve workflows, and support efficient business operations. Practical, organized approach with strong attention to detail and a focus on building positive working relationships across B2B and B2C environments.…Supply Chain, E-commerce and Operations Specialist with hands-on experience supporting international businesses across the UK and EU. Skilled in supplier/customer coordination, product information management, inventory and purchase order processing, warehouse operations, and day-to-day operational administration. Experienced working with Shopify and SAP, coordinating cross-functional teams to maintain accurate product data, improve workflows, and support efficient business operations. Practical, organized approach with strong attention to detail and a focus on building positive working relationships across B2B and B2C environments.

Małgorzata K. Mattacott

Product Marketer, Merchandiser, SEO Expert, +4

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Supply Chain, E-commerce and Operations Specialist with hands-on experience supporting international businesses across the UK and EU. Skilled in supplier/customer coordination, product information management, inventory and purchase order processing, warehouse operations, and day-to-day operational administration. Experienced working with Shopify and SAP, coordinating cross-functional teams to maintain accurate product data, improve workflows, and support efficient business operations. Practical, organized approach with strong attention to detail and a focus on building positive working relationships across B2B and B2C environments.…Supply Chain, E-commerce and Operations Specialist with hands-on experience supporting international businesses across the UK and EU. Skilled in supplier/customer coordination, product information management, inventory and purchase order processing, warehouse operations, and day-to-day operational administration. Experienced working with Shopify and SAP, coordinating cross-functional teams to maintain accurate product data, improve workflows, and support efficient business operations. Practical, organized approach with strong attention to detail and a focus on building positive working relationships across B2B and B2C environments.

Available to hire

Supply Chain, E-commerce and Operations Specialist with hands-on experience supporting international businesses across the UK and EU. Skilled in supplier/customer coordination, product information management, inventory and purchase order processing, warehouse operations, and day-to-day operational administration.

Experienced working with Shopify and SAP, coordinating cross-functional teams to maintain accurate product data, improve workflows, and support efficient business operations. Practical, organized approach with strong attention to detail and a focus on building positive working relationships across B2B and B2C environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Shopify & E-commerce Operations at Independent Project

January 1, 2024 - Present

Developed and managed an independent Shopify project covering sourcing suppliers/products, building and maintaining a supplier database, and managing supplier relationships. Owned Shopify administration including product listings, SEO, pricing, collections, and inventory rules. Administered a Google Merchant Center catalogue of 6,000+ products and coordinated foundational Meta and Google Ads setups to support traffic growth. Coordinated order fulfillment, returns, customer support, and shipping/inventory processes. Analyzed pricing, margins, and operational performance to improve profitability, while maintaining accurate product data and operational workflows.

Global Customer Orders Specialist at Zimmer Biomet

March 1, 2023 - December 1, 2023

Managed global customer orders using SAP and Salesforce. Coordinated with manufacturing sites, warehouses, logistics providers, and international customers on inventory allocation, pricing updates, and product availability. Supported reverse logistics and returns across multiple international markets. Worked daily with Supply Chain, Logistics, Planning, Manufacturing, and Finance teams to ensure accurate order processing and operational alignment.

Transaction Management Specialist at Accenture

August 1, 2022 - March 1, 2023

Processed international operational transactions within SLA targets. Analyzed business data and resolved operational issues to maintain process accuracy. Collaborated with global stakeholders to ensure operational correctness and timely delivery against defined performance expectations.

Material Planner at SSTL (Airbus Group)

November 1, 2016 - February 1, 2017

Planned material availability for satellite manufacturing programmes. Managed long lead-time space grade electronic components including FPGA, ICs, processors, and memory. Coordinated with procurement, suppliers, warehouse, and production teams; monitored supplier commitments and production schedules to minimize supply risk.

Demand Planner at Virgin Media

November 1, 2012 - April 1, 2016

Prepared demand forecasts and inventory plans supporting nationwide product launches. Allocated stock across UK warehouses based on replenishment schedules and booked inventory into distribution centers to ensure stock availability. Worked with Samsung, Cisco, and Netgear on product introductions and supply planning. Analyzed stock movements, demand trends, and pricing updates to optimize inventory decisions.

Supply Planner / Scheduler at Zodiac Seats

June 1, 2012 - November 1, 2012

Supported supply planning and scheduling activities for operational continuity.

UK Greetings Operations & Stock Coordinator at UK Greetings

August 1, 2011 - June 1, 2012

Coordinated stock movements, warehouse operations, and inventory records. Supported order fulfillment and distribution activities, ensuring accurate stock and operational readiness.

International Supply Chain Coordinator at ESPA International

December 1, 2010 - August 1, 2011

Ran MRP activities and managed customer orders, warehouse operations, and international distribution. Coordinated logistics providers for timely deliveries and maintained inventory accuracy. Supported premium skincare supply chain operations.

Production Coordinator at Aspinal of London

April 1, 2010 - December 1, 2010

Coordinated production schedules for luxury leather goods. Worked with purchasing, suppliers, warehouse, and logistics teams; monitored stock control and order progress through production to support delivery timelines.

Channel Operations Coordinator at Avaya EMEA

January 1, 2009 - January 1, 2010

Supported channel operations, order processing, and operational reporting across EMEA. Assisted with operational administration and reporting needs to support channel activity.

Education

Business Management (School of Economics) at School of Economics

September 1, 1984 - July 24, 1988

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Transportation & Logistics, Manufacturing, Wholesale & Distribution, Professional Services, Software & Internet, Consumer Goods, Telecommunications, Computers & Electronics