Motivated and well-organized expert with over 7 years of experience spanning customer support, content creation, and programming. Enthusiastic about technology and committed to ongoing skill enhancement. Demonstrated track record of successful collaboration within teams, adept project management, and consistent delivery of results. Proficient in C/C++/C#, Python, MATLAB, MSOFFICE, SQL, AutoCAD, MS Visio, and HubSpot. Excited to apply my versatile skill set to make meaningful contributions to a thriving team. Please Listen My Voice Introduction: _Website not available. Sign in: https://www.twine.net/signup_

Muhammad Saad Beig

Motivated and well-organized expert with over 7 years of experience spanning customer support, content creation, and programming. Enthusiastic about technology and committed to ongoing skill enhancement. Demonstrated track record of successful collaboration within teams, adept project management, and consistent delivery of results. Proficient in C/C++/C#, Python, MATLAB, MSOFFICE, SQL, AutoCAD, MS Visio, and HubSpot. Excited to apply my versatile skill set to make meaningful contributions to a thriving team. Please Listen My Voice Introduction: _Website not available. Sign in: https://www.twine.net/signup_

Available to hire

Motivated and well-organized expert with over 7 years of experience spanning customer support, content creation, and programming. Enthusiastic about technology and committed to ongoing skill enhancement. Demonstrated track record of successful collaboration within teams, adept project management, and consistent delivery of results. Proficient in C/C++/C#, Python, MATLAB, MSOFFICE, SQL, AutoCAD, MS Visio, and HubSpot. Excited to apply my versatile skill set to make meaningful contributions to a thriving team.

Please Listen My Voice Introduction: Website not available. Sign in: https://www.twine.net/signup

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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Language

English
Fluent
Urdu
Fluent
Panjabi, Punjabi
Advanced

Work Experience

Quality Assurance & Product Support Specialist at Sybrid Pvt Ltd
April 18, 2022 - Present
Reduced average bug resolution time by 30% by implementing structured reporting using Azure and Jira. Conducted over 100 product training sessions for call center agents and corporate clients, increasing adoption and customer satisfaction. Led sprint reviews and retrospectives, improving cross-functional communication and sprint goal clarity. Created 250+ test cases, executed regression and functional testing for web/mobile apps, resulting in a 25% decrease in production bugs. Coordinated bug review meetings to proactively identify and resolve quality issues.
International Customer Support Executive at ZTOS UK
September 22, 2020 - April 15, 2022
Managed 5+ eBay and Amazon seller accounts, improving customer feedback scores by 20%. Developed an automated Excel-based record-keeping tool, reducing manual input errors by 40%. Handled internal HRM and office administration tasks with high accuracy and confidentiality.
Content Creator (Technical) at Moboroid
August 1, 2019 - August 31, 2019
Authored technical documents, web content, and HRM forms improving internal documentation consistency by 50%. Designed digital marketing materials that enhanced brand visibility and engagement.
Data Entry Operator at Pandora Engineers
May 20, 2013 - March 17, 2015
Digitized thousands of physical records, improving retrieval efficiency. Maintained detailed records for compliance and audits.

Education

Master of Computer Science at Mirpur University of Science & Technology
January 1, 2016 - January 1, 2019
Bachelor of Science at Islamia University Bahawalpur
January 1, 2013 - January 1, 2015
Intermediate in Computer Science (ICS) at BISE Bahawalpur
January 1, 2011 - January 1, 2013

Qualifications

Google Project Management
January 11, 2030 - September 8, 2025
Scrum Master – Learning Quest
January 11, 2030 - September 8, 2025
Software Development Lifecycle – University of Minnesota
January 11, 2030 - September 8, 2025
Google Business Intelligence – Google
January 11, 2030 - September 8, 2025
IBM Machine Learning – IBM
January 11, 2030 - September 8, 2025
Creative Writing & Freelancing – Ignite/VU
January 11, 2030 - September 8, 2025

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Computers & Electronics, Retail
    paper Farm Management System

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    paper ConcavePOS

    Concave POS is a modern, user-friendly Point of Sale solution designed to streamline business operations and enhance customer experience. Built with flexibility and scalability in mind, it caters to both small retailers and large enterprises across diverse industries. The system enables seamless sales processing, inventory tracking, and customer management, all within a single intuitive platform. With real-time reporting and analytics, businesses gain actionable insights into sales trends, stock levels, and performance metrics, allowing smarter decision-making. Concave POS also supports multiple payment methods, including cash, card, and digital wallets, ensuring convenience for both customers and merchants. Its cloud-based infrastructure allows access from anywhere, while offline functionality ensures uninterrupted operations. Integration with accounting and CRM systems further enhances efficiency, reducing manual effort and errors. Whether managing a single outlet or multiple branches, Concave POS empowers businesses to improve efficiency, reduce costs, and deliver a superior shopping experience.